Human Capital Management

Meet the HR Service Assistant where speed meets governance

You know that moment. You have a simple HR question — a leave balance, a benefit entitlement, whether your parental leave window is still open. Seems like a two-minute job.You are not the problem. The process is.On the other side of that process, an ...

How do you represent EOR workers in SuccessFactors Employee Central?

We’re reviewing how to represent overseas workers in SuccessFactors Employee Central when they are not employed through one of our own local legal entities. In our case, we use an employer of record provider, Globalization Partners, for workers in co...

Succession Nominations Card

Hi,I have to set up the Nominations Card in the Succession section of the latest employee profile. Im able to activate the card and make it visible. However, I shouldnt be able to add or edit the nominations in the card. But even if I remove the perm...

Learning token server deprecation (2027)

SAP SuccessFactors is deleting the Learning Token Server and customers must migrate to a supported authentication methods to continue calling Learning Public APIs.This change improves API support for customers. The SuccessFactors Learning OAuth token...

Interface SAP ERP HCM Payroll to SAP S/4HANA Public Cloud - G/L account mapping

Dear SAP-Community,we have implemented an interface between SAP ERP HCM Payroll and SAP S/4HANA Public Cloud.Since the HCM system and the S/4HANA Public Cloud system use different charts of accounts, we need to map the payroll G/L accounts to the S/4...

How to change the order of story filters in story reporting?

For the purpose of this exercise, I will move the Person ID filter from the last position to the first position: To do this, proceed as follows:- In Story Edit Mode, go to Settings → View Time Settings → Filter Panel.- Change the Arrange Filters from...

can we have all the data of multiple bonus plan in the letters

An employee is mapped to 3 bonus plans in a year and customer wants all the data of the bonus plan to be fetched in the statements. Is it possible? Please share a configuration or a KBA

Buttons in Integration Centre seem cut off - any ideos how to resolve?

Hi everyone,For some time, the buttons in the Integration Center (such as “Set Schedule”, “Run Now”, etc.) have appeared partially cut off by the page layout.It cannot be resolved through browser zoom, because the buttons are only fully visible at a ...

isPrimary field to be defaulted to 'Yes'

Hi All,we'd need to have the 'Primary Email' field defaulted to 'Yes' (instead of 'No') in Onbaording (starting from Recruiting via Initiate Onboarding) - Personal Email Type in Provide Personal Data Step (Email Information section). Following this ...

Resolved! REHIRE WITH OLD EMPLOYMENT REPLICATION TO ECP

Currently, rehiring old employees processed via 'Rehire with Old Employment' replicate to EC Payroll prematurely before the 'Manage Pending Hires' workflow is completed. Since this happens before the hire is officially approved and saved in Employee ...

Resolved! Custom Recipient Builder

Hi Team,can we create a custom 'To Recipient Builder' for ONB emails.???

Onboarding Compliance Forms replication does not trigger for Rehires

Hi Community.Sharing this, just as an FYI in case it saves someone the time in raising a support case.The Onboarding Compliance Forms replication query, if configured, will replicate Onboarding data to ECP.We observed that when someone was rehired an...

Highest Degree - Canvas Reporting

Can I use Canvas Reporting (we don't have Stories implemented) to report Education per person only the Highest Degree? Some employees have multiple degrees on their profiles. How do I report only their highest degree?

Expiration Dates Required on I9s

In Onboarding, how are you managing the I9 process when a new hire presents an Arizona Driver's License without an expiration date, since the expiration date is required on Part 2 of the I9.The solution proposed by SAP is to change the document prese...

Joule with Document Grounding connecting to Sharepoint Site

We are reviewing the Document Grounding with Joule processes trying to connect to a Sharepoint site and we were curious to get some insights on other customers who have set this up and if they were able to allow Joule to pull data from Sharepoint pag...

Custom “Final Salary” field – how to derive cumulative % increase?

Hi,We have a business requirement where planners must enter a proposed final salary directly, instead of entering a merit increase amount or percentage.Since the standard Final Salary field in Compensation is not editable, we came up with the followi...

SuccessFactors: Provide Admins and HR access to Growth Portfolio Team View

Hello,how can I provide access to the Team View within Growth Portfolio to Admins and HR to view the data of employees? I have tried everything within the role assignment but within the people search no user appears when searching for one which is de...

Inconsistence in payroll results (tables C1/RT)

Has anyone encountered the following error during an off-cycle posting?I found a few KBAs that appear to be related, but I'm looking for a more detailed explanation of how to troubleshoot and resolve this issue, particularly when the Payroll Control ...

Name Format in Email Salutation

We are setting up the Overdue Learning and Expiration notifications, and the salutation is pulling through as: “Hello LAST NAME, FIRST NAME”We would like this changed to either: First Name Last Name, or First Name onlyHow do you control or adjust the...

Compliance Concern: I-9 Form Citizenship Questions in SAP

Hello,We have identified that the I-9 online form within onboarding 1.0 and now 2.0 is currently prompting new hires to provide citizenship-related information through the following questions:Are you a refugee, asylee, or otherwise hold a protected s...

selection in practice mode does not work the first time

dear supportWe are making a recording in the browser on a finance S/4 transaction.Everything is working well apart from 1 thing: when clicking in the practice mode on my area, it does not work but when I ask for help it shows me the to be selected f...

export time absence calendar into a calendar format

Is it possible to export the timer absence calendar into a calendar format at all. We have requests for this from our managers but cannot see any options within SuccessFactors for this.

export time absence calendar into a calendar format

Is it possible to export the timer absence calendar into a calendar format at all. We have requests for this from our managers but cannot see any options within SuccessFactors for this.

Pay Equity Agent

Dear community,I have noticed that in Action for All plans you can now configure Pay Equity Agent but I did not find any KBA which would explain how it works and what can be done with it.Is anyone aware of this feature and how to use it? Pay Equity i...

SAP HCM Config

Hi Gurus, Can someone help me with SAP HCM configuration required for start of new financial year, I need information on what configs i have to make as SAP HCM consultant and what configs my team from FI, CO or other modules has to make.

Automating Probation Process Management in SAP SuccessFactors Using Integration Center

Introduction:Probation process usually varies from business to business depending on the policy. It is one of the most important phases as it decides the employment confirmation. One of our customers raised a concern about their major manual probatio...

Dynamic Breaks Generated for Full Day Absneces

Is there any standard configuration to suppress Dynamic Break records when a full-day absence covers the employee's entire planned working time?

Initiate ONB 2.0 for someone with the same name but is not the same person

We recently "upgraded" from SF ONB 1.0 to 2.0. We need to know how to initiate ONB 2.0 for someone with the same name but is not the same person. We currently have this scenario. Employee Joe Smith is a former employee, employee Joe Smith is a new hi...

Details and deprecation date from SAP to support unload event for Learning content

Hi All,May I please get the details about the deprecation date from SAP to support unload event for all Learning content.Any leads will be much appreciated.Thanks & regards,Jyoti

Variable Pay: how to correctly configure field formats for Business Goals

Hi,I have configured business goals, but the percentage for Goal Section Weight still displays 600% instead of 60%the business Section Amount should be 5310 EUR, instead of 53103.78for business goals the amount should be divided by 10 and rounded up....

SmartRecruiters Outlook Integration

Hi,do you know how to integrate SmartRecruiters to Outlook?Does Outlook integration require setup in SuccessFactors platform (Security Center, Work Tech Configuration) or in administration settings directly in SmartRecruiters or both?Regards

altSuperID is null

In SuccessFactors Learning ODATA API I am trying to obtain alternate supervisor IDs for a given user.Sadly, despite the supervisors being set in the LMS, the altSuperID1, 2 and 3 fields are null instead of holding the userIDs.SAP Support replied with...

Unable to Configure Activities for "Add Development Goal" Event in SAP SuccessFactors ISC

Product Area:SAP SuccessFactors Intelligent Services Center (ISC)Hi Experts,We are currently working on a business requirement in SAP SuccessFactors where managers should receive a notification/email whenever an employee adds a development goal.While...

Conversion of Simulation to guided tours and publish them for companion

Hi Team,I have converted simulations to guided tours from producer. I published the tours, I check the Web context, they are correct as of the simulation.But when I try to see these tours from SAP Ariba companion (Help ? icon) I am not able to see th...

Does the HCM Compatibility Pack expiry (May 31, 2026) apply to a Simple Finance 1503 (ERP 6.0 EhP7)?

Hi experts,System: SAP Simple Finance, on-premise edition 1503 — technically SAP ERP 6.0 EhP7 (SAP_BASIS 740, per SAP Note 2117481), with classic ERP HCM on SAP_HR 604 / EA-HR.My understanding is that the Compatibility Pack is an S4CORE-based SAP S/4...

Bonus Assignment Statements-Custom Fields

Hi ExpertsI am facing a issue with outputting custom fields created in Variable Pay module on the Bonus Assignment statement ( it is a custom XSLT statement). These custom fields have been created at the "Business Goal" level using lookup table met...

Resolved! FINAL PAYGUIDE FIELDS NOT UPDATING WHEN A PROMOTION TAKES PLACE IN COMPENSATION

Hello compensation experts,When performing a promotion in compensation we chose a new job and position AND of course a NEW PAYGRADE. Then, when we save the promotion it is EXPECTED that the compensation worksheet shows the new FINAL PAYGUIDE FIELDS (...

LinkedIn Recruiter System Connect

Hi everyone,I’m working on a new configuration for the integration between LinkedIn and SuccessFactors Recruiting. I have a question: when using One-Click Export from LinkedIn and a candidate profile is created in SuccessFactors, is the email trigger...

Enhance Clock In / Clock Out UX with a One-Click Direct Home Page Widget

Hi there,Short Description / Summary:The current Clock In / Clock Out (CICO) functionality in SuccessFactors requires too many clicks and navigation steps, making it unintuitive for daily use. We propose a dedicated, static Home Page widget/card that...

[Performance History] it cannot show ranking label instead of number

Hi there,Short Description / Summary:After upgrading to the latest version of the Employee Profile (People Profile), the Performance History block only displays numeric scores (e.g., "5") instead of rating labels (e.g., "Exceeds Expectations"). We re...

Will deprecation of Learning Token Server change the API URLs

Dear Team, We understand from https://help.sap.com/docs/successfactors-release-information/8e0d540f96474717bbf18df51e54e522/527174fdddc64102910258133d32b2ae.html?locale=en-US that authentication need to be migrated from Learning Token Server to Platf...

Variable pay eligibility based on nonrecurring pay component

Hi community, I'm designing a new variable pay template with the following singularity: The eligibility will be based on the existence of a specific nonrecurring pay component. If the employee is not receiving this spot bonus during the varpay progra...

Design Question – Compensation vs Variable Pay

HI Expert,I have a design question regarding an AIP requirement and would appreciate your thoughts.The client has indicated that AIP is generally based on the employee's final salary and is prorated based on hire date. However, there is one exception...

Overtime Calculation when employee records time on 6th and 7th day

Hi Experts,We have a customer requirement that the employee is paid overtime for hours worked beyond 40 hours in a week. However, if the employee recorded a time on the 6th and 7th day, they should automatically be considered overtime. For example, t...

Custom field on External Allowance Object

Hi everybody,A customer of us is facing the following issue:We have a third-party CICO vendor, which also registers certain allowances. To get the Allowances into SuccessFactor Time Tracking, we need to use the ExternalAllowance object. However, this...

SAP SuccessFactors Cybersecurity Übersicht

SAP SuccessFactors CybersecuritySAP SuccessFactors gehört als Human Capital Management (HCM) Suite zu den sensibelsten Cloud-Anwendungen im SAP-Portfolio: SuccessFactors verarbeitet personenbezogene Mitarbeiterdaten, darunter Gehaltsabrechnungen, Lei...

Impact of transferring Individual Data from Inactive to Active Employee on Compensation Module

I am working on a scenario in SAP SuccessFactors Employee Central and Compensation where an employee’s status changes from inactive to active, and during this process, individual data is transferred or rehired.I would like to understand the potential...

CWK Paused

Good MorningWe are looking into possibilities of pausing CWK contracts in the middle, more like breaking the employment during contractual period, an example lets say an employee signed a 12 months contract but we dont expect them to work on the 6th ...

Talent Card Integration with Performance Form and Employee Profile in SuccessFactors

Hi Experts,I’m working on a requirement in SAP SuccessFactors involving integration between Talent Management and Performance Management, and I would appreciate your guidance.Background:We have configured a Talent Card using Manage Talent CardsWe wou...

Integration between SuccessFactors and WeCom

Hi all,May I know if SuccessFactors can be integrated with WeCom for facilitating user to login/ SSO/ MFA to SF mobile app? I was informed that it works BUT the implementation vendor informed me does not support anymore.Thanks.