CRM and Customer Experience

Equipment Summary AI functionality in SAP Field Service Management

SAP Field Service Management has a quiet AI feature that shows the Equipment Summary for technicians has walked into a service job blindly at least once or to give better clarity about the work.What it's about:Equipment Summary uses generative AI to ...

SAP Sales Cloud and SAP Service Cloud (C4C) 2608 Pre-Release Briefing

Hi All,SAP Sales Cloud and SAP Service Cloud (C4C) Pre-Release Briefing presentation for the upcoming 2608 (Aug 2026) release is now available. We have some key innovations to be shared as part of SAP Sales Cloud and SAP Service Cloud 2608 Release.Pl...

Sandbox Engagement cloud

Hi everyoneDoes anyone know how I could request a sandbox environment for SAP Engagement Cloud?I work for WPP Media and we need access to a demo/sandbox instance as soon as possible for an upcoming client presentation. Any guidance on the right proce...

From an Idea to Innovation: Our InnoJAM 2026 Journey

Turning a Support Challenge into a Vision for the FutureInnovation often starts with a simple observation: there must be a better way.For our team of five, this journey began with identifying a challenge faced in Global Customer Support how we manage...

From Store Visit to Store Performance: Store KPIs in SAP Sales Cloud V2 (build on Surveys)

Every field sales rep knows the frustration: a product is out of stock, a promotion is missing, or shelf space has been lost — and nobody knew until it was too late.Imagine SunSip Beverages. SunSip Beverages is a global beverage company with field sa...

Identify Change Documents for Purchase Order in Output Determination

Hi Community,When generating the purchase order document (output management) we like to have different rules in Output Determination for the Purchase Order. I know there is an option for Sales Documents to differentiate between original document and ...

Tenant specific logic for Post Hook in extension field in Sales Cloud v2

Hi community,We have created an extension field for accounts. The field type is a String and the field format is URI. In Determination we created a hook with following logic{extensions/ZAbsprungGPS4} = ( $CONCATENATE ( 'https://myxxxxx.s4hana.cloud.s...

How to Transform Business Rules into Conversational Experiences Using SAP BPA and SAP Joule Studio

Introduction"Am I eligible?""Can I proceed with this request?""Do I need approvals?""What should I do next?"Organizations already have the answers tothese questions. They exist in policies, SOPs, decision matrices, knowledge repositories, and busines...

SAP Commerce Cloud Decoupled Hosting Service for JavaScript Storefronts

Why a New Hosting Service?The new hosting service was introduced based on evolving customer needs and improvement requests. It focuses on helping organizations modernize frontend deployments while improving operational efficiency and storefront perfo...

Custom Web Service Call randomly trigger twice

Hi - We created a custom web service that calls BTP-IS endpoint then push the payload to S4 to create an Advanced Return. Our issue right now is that C4C seems to trigger randomly twice as shown on image below. Our hunch is that this might be trigger...

Is SAP BTP required between SAP Commerce(OCC APIS) and React JS(Hosted in AWS)?

Hi SAP,We are planning to migrate our existing storefront to a headless architecture, with React as the frontend and SAP Commerce as the backend. For the OCC APIs that SAP Commerce will expose, do we need SAP BTP as middleware, or can the React appli...

SAP Commerce Cloud Framework Update — JDK 21: Top 3 Issues and How to Resolve Them

Upgrading to JDK 21 is a significant step in your SAP Commerce Cloud journey. While the migration brings important changes and security improvements, it also introduces a set of challenges that many customers encounter, particularly during and after ...

webhook in cdc

Hello All,I have created a parent site and it has for now a single child site attached to it. I have created all the ui builder screen set changes, hosted pages, email template related changes in Parent site. All these changes are inherited by the ch...

Create Model

Hello Team, why I coudn't create model from the file , the create button not working, and the selection not open any chose, what is behind that, I used sandbox for training purpose

CAL - Export Control Clarification

Dear SAP Cloud Appliance Library Team,I am trying to deploy the “SAP S/4HANA 2023 FPS02 Fully-Activated Appliance” via SAP Cloud Appliance Library (SAP CAL). However, I consistently receive the following message:"Your request is under clarification b...

"Your AI kitchen is ready. Here's why you're not cooking yet."

IntroductionThink of your AI journey like building a restaurant. You don't just open the doors and start cooking. There is a process. And every organization that skipped that process learned the hard way — usually in front of a paying customer.If y...

Parent child site in CDC

Hello All,I have created a parent site and it has for now a single child site attached to it. I have created all the ui builder screen set changes, hosted pages, email template related changes in Parent site. All these changes are inherited by the ch...

Resolved! how can i add an image and reset password date in the cdc reset password email template?

Hello All,1. Is there a way where i can add a logo or an image to my email template in cdc email template. I tried couple of things, but nothing worked.2. I also want to add when the password reset happened(date). I looked for an attribute at profile...

Sales Cloud v2 and Outlook server side integration

Hi all,i am getting this error while calling the groupware in SAP sales cloud v2: Tenant with specified ExternalId does not exist or user with specified ExternalId does not exist.I have given all the authorization for the admin role but I cannot open...

AI Agents vs. workflows - When to use what in SAP Sales and Service Cloud

Understanding when to use AI agents versus workflows in SAP Sales and Service Cloud is crucial for optimizing business processes. AI agents excel at autonomous decision-making and handling complex, unstructured tasks, while workflows provide structur...

SAP CX Q2 2026 Release Highlights - resources

The SAP CX Q2 2026 release highlights are live on SAP News.We also have detailed sub-solution release recaps and webcasts to learn more.SAP Commerce CloudSAP Commerce Cloud recapView webcast replaySign up for the Commerce Tech-Focused Update webcastS...

Q2 2026 Innovations: SAP Enterprise Service Management

Q2 went by fast! I hope that you all were able to participate in SAPPHIRE 2026 either in person or virtually. The SAP Autonomous Enterprise was announced and a shout out of huge thanks to our service customers Pfizer and Doehler for sharing your incr...

SAP Sales and Service Cloud V2: How SAP Is Rebuilding the Future of Customer Experience

SAP has quietly reset the clock on its CRM platform. SAP Sales Cloud Version 2 (V2) isn't a facelift or a routine upgrade —Transition to V2SAP's CRM story stretches back decades — from the original WebUI, through ABAP-based CRM On-Premise, into Cloud...

SAP Service Cloud Q2 '26 Release Highlights

SAP Service Cloud Q2 2026 Release HighlightsExplore a selection of our new features in this blog post and join our webcasts for live demos and deeper insights SAP Service Cloud Version 2 updates. Register for the Q2 release webcast here. The momentu...

From Resolution to Intelligence: Reimagining Case Closure with Automation

Transforming Global Customer Support, One Resolved Case at a TimeEvery day, Support Engineers resolve customer issues through chat. But even after the customer has their answer, the work isn't over.Today, engineers still spend valuable time performin...

Accelerating the Future of Commerce While Reducing Total Cost of Ownership

A New Chapter for SAP Commerce Cloud Commerce is entering a new era defined by AI assistants, agentic experiences, autonomous workflows, and composable architectures. At the same time, organizations are under pressure to reduce operating costs, simpl...

Connecting SAP Commerce Cloud to SAP Datasphere Using SQL View Gateway

Connecting SAP Commerce Cloud to SAP Datasphere Using SQL View GatewayThis is the third and final post in a series on SQL View Gateway. The first post introduced SQL View Gateway and explained why it exists. The second post covered end-to-end configu...

SQL View Gateway: A Technical Guide to Setup and Configuration

SQL View Gateway: A Technical Guide to Setup and ConfigurationThe first post in this series covered what SQL View Gateway is and why it exists. This post goes deeper: how the pieces fit together, and how to configure everything end to end.Setting up ...

Your SAP Commerce Cloud Data, On Your Terms: Introducing SQL View Gateway

If you've ever needed to get data out of SAP Commerce Cloud for a downstream integration, a report, or a custom data pipeline, you already know the challenge. The data is there — orders, customers, products, transactions — but getting it out reliabl...

Multiple capacity planner groups in 1 work center

Hello All,I have an urgent question: Is it possible to manage the factory work load like this, that we see 1 work center in 2 capacity planner groups? Can I link two MRP controllers to a single work center? I need to be able to see the production ord...

Breaking Down Silos to Unified Customer Data — Powered by the Advanced Success Plan for SAP CX

More Tools, More FragmentationEach day, businesses invest in new software tools: marketing platforms, commerce engines, service systems, and sales technology. They are told that assembling the right combination will unlock their digital transformatio...

Adding an inbuilt Translation view in C4C using SAP Translation Hub service

IntroductionIn multilingual business environments, service agents frequently receive customer emails written in languages other than their own. For example, a German‑speaking customer service representative may receive inquiries in French or Swedish....

SAP Commerce Cloud Q2 ‘26 Release Highlights

SAP Commerce Cloud Q2 2026 Release HighlightsThe Q2 2026 release of SAP Commerce Cloud continues our commitment to delivering intelligent, composable, and scalable commerce experiences. This release introduces meaningful enhancements across storefron...

Bulk/batch update for salesTeam in Opportunity Service REST API (Sales Cloud V2)

Hi all,We're working with the Opportunity Service REST API on Sales Cloud Version 2:POST /sap/c4c/api/v1/opportunity-service/opportunities/{opportunityId}/salesTeam{ "role": "Z101", "partyId": "019e8c48-adc4-7ff1-98d3-f2e46cfa9089"} Right now we can ...

what's the purpose of the methods setProperty (and getter) on abstractitemmodel?

Hi,I noticed that abstractItemModel class have the method setProperty (-> AbstractItemModel (hybris Commerce Suite 2205) ) and there is also a method for localized value.Is it a method for assign value to an attribute of the item, passing (as first p...

SAP BTP Cockpit Free Trial Config step

I am trying to get a SAP BTP Cockpit free trial account and I am stuck at the phone verification page. It does not matter if I change the country and enter another phone number, the message (Mobile number verification is temporary unavailable. Please...

2608 C4C Release Content

Hi SAP,when will 2608 C4C Release Content be published?I mean when the SAP Sales Cloud and SAP Service Cloud (C4C) Pre-Release Briefing presentation for the upcoming 2608 (August 2026) release will be available ?Are there any key innovations to be sh...

Full import API

Hello All, We are using full import api to register the existing commerce users on cdc with their existing password of commerce (which may or may not match the password policy of the site in CDC). The site has some password policy and when the user t...

SAP Sales Cloud: Q2 2026 Innovation Highlights

The latest SAP Sales Cloud release introduces new capabilities that help sales and field teams sell smarter, execute faster, and stay productive wherever they work. AI-powered opportunity insights, automated order creation, smarter visit planning, an...

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Exclusive Hands-On Workshop for SAP CX Customers: Extend SAP Sales & Service Cloud V2 with SAP BTP

Are you an SAP Sales Cloud V2 or SAP Service Cloud V2 customer looking to accelerate innovation while maintaining a clean core? Join our exclusive hands-on workshop designed specifically for SAP CX customers to explore how SAP Business Technology Pla...

3 - Create Skill to Track Shipments - Cannot see "getReadquery" action, GTTReadService Project

As part of Jule Studio Codejam, Step 3 - Create Skill to Track Shipments - https://developers.sap.com/tutorials/joule-studio-codejam-3-skill-track.htmlCannot see "getReadquery" action, GTTReadService ProjectI guess this is custom build Project and Ac...

Sales Order communication scenario is not available in Communication Arrangements.

We are unable to find the standard Sales Order communication scenario while creating a Communication Arrangement in SAP Sales Cloud v1 (C4C).Issue: When navigating to Administrator → General Settings → Communication Arrangements → New, no standard Sa...

My Account locked

My company account is locked and when I try to click "Unlock", no action was taken, my user which i'm using to login is "[email protected], and the associated email address is "[email protected]".this is an urg...

SAP Commerce Cloud with Composable Storefront and SmartEdit: Config Notes from a Demo Server Upgrade

The ProblemRecently, I was upgrading a demo instance of SAP Commerce Cloud on the public cloud environment (CCv2), including the Composable Storefront (Spartacus) and SmartEdit. On paper, everything looked fine - the build succeeded, the deployment f...

Still Using Passwords for ALM/APM API Calls? Here's When JWT Is the Better Choice

Should You Move from Password-Only API Calls to JWT?A practical guide for customers integrating with SAP Agent Lifecycle Management and Agent Performance Management APIsPart 1 of 2If your integration currently authenticates to our REST APIs with a us...

SAP CX Product Inspiration Series 2026 - Wave 2

Hi everyone, on behalf of the CX Product Success team at SAP, I'm delighted to share with you our latest deep dive videos as part of the SAP CX Product Inspiration Series 2026. Wave #2 (June-July 2026)1. Innovate and Grow your Business with SAP Comm...

SAP CX Product Inspiration Series 2026 - Wave 1

Hi everyone, on behalf of the CX Product Success team at SAP, I'm delighted to share with you our latest deep dive videos as part of the SAP CX Product Inspiration Series 2026. Wave #1 (April-May 2026)1. Gainsight Customer Success Management for SAP...

returning only one value when it should be returning multiple values

I have a sub report I am trying to create but in trying it out prior to attaching it in the report, I notice the locations should be showing multiple values but they are showing only the first or main location. I have nothing suppressed, no distinct ...

Fast-Track Your SAP Enterprise Service Management Implementation with Expert Guided Implementation!

SAP Enterprise Service Management unifies service operations across HR, Finance, and IT, enabling AI-driven enterprise-wide service experiences. However, realizing its full value requires more than a license. Without structured guidance, organization...

Smarter Planning by Design: Introducing Business Configuration in SAP Revenue Growth Management

1. Static Assignments, Real Costs: Why Configurable Planning Structures MatterFor consumer products companies managing hundreds of promotions across dozens of retail partners, a rigid planning structure quietly erodes efficiency. A Key Account Manage...