CRM and CX Q&A
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Hello there. Is it possible to work with ABAP2XLSX and XLSM (macro-enabled) files?I’m trying to migrate some legacy developments that currently use OLE2 objects to ABAP2XLSX, but I’m running into issues.We have a solution where a macro-enabled Excel ...

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I want to prepare for sap Emarsys associate consultant certification. What is the best way to learn it? are the courses present in the learning journey enough or should I read further from help portal or from some other source. Would love to hear you...

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Dear All,Is there a way to export Internal Notes within 'Notes' tab in the Service Ticket?I am trying to find a way exporting all Internal Notes (with the Ticket IDs) to import into another Service Cloud account.Thank you in advance!

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 Hello community,In C4, under the Administrator menu in General Settings, you have the option to maintain attributes and their sets. We would like to make this functionality available to local admins without assigning them the full Admin business rol...

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Hi, we've been getting duplicate orders with the same original cart code and same guid. In the logs, there are actually multiple place order requests on the same cart. We already put a constraint on the Front-end that disables the Place Order button ...

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Sending Message to EDP for order

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Asked by djboyd4715
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V 2105 / CCV2 deployment I see in our log file the following message: Sending Message to EDP for order It is coming from class: de.hybris.platform.ordermetrics.strategy.impl.EDPIntegrationStrategy But I am not able to find this in our code base...

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Hi,I have a requirement like need to access Excel sheets from different folders in Share point and do the transformation and send it .CSV file/temporary table as target.Let me know how to access share point to bods designer.

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Hi,We have define 2 level of schema for our service requests, In agent inbox, both the levels are present, we want that only last level should be visible. What are the steps which needs to be done?  

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SAP CDP delete customers

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Asked by DennisFoerster
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Hello, I was wondering if there is a way to delete customers from cdp, for example after deactivating a source (because the customers remain in the system). Is there a way to create e.g. a node in the customer schema to mark customers for deletion ...

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Dear support, please deactivate the console SAML login for our CDC instance.BR------------------------------------------------------------------------------------------------------------------------------------------------Learn more about the SAP Sup...

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SmartEdit no blue overlay

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Asked by rafael_pinto1987
1 comment

Hi Experts, Currently we have an issue with smartedit using sap commerce 2005. When we login and go to the homepage,there is no "blue overlays" on the slots and we're unable to add components via drag and drop.It's like the slots aren't recognised ...

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Hi Team,I want to understand if CloudALM is going to support eCATT functionality? If not, how would external tools (like OpenText Functional Testing: AI-Powered Functional Testing and Automated Software Testing) be supported going forward in CloudALM...

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I have imported data in contact list for a seed lists downloaded from Validity and found out the next day all records in the contact list are deleted. Is there a reason and is there any documentation on how to setup the seed list?

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Hi everyone,I’m working with SAP Sales Cloud and I’m facing an issue related to maintenance plans.Here’s the situation:I’ve created a contract and amaintenance plan from the Maintenance Plan tab of the contract,Added the MDRO Run at the header level ...

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Hi team,When I set up the Connector for CDP to Emarsys without a Real Time Action but just normal "Create or Update" action, does that normal "Create or Update" action also delete contacts in Emarsys when they are deleted in CDP or is that only happe...

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Hi Colleagues, Our customer wants to hide personalization options in a search view in SAP CRM.In other words, they want to make the selection options not changeable by users.We tried everywhere to hide the highlighted options. Found no way to do it. ...

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C4C 2508.03.0001 Spam Filtering

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Asked by SD47

Our customer facing email address are experiencing an increased number of spam emails being received into C4C, thus creating invalid tickets in our system.We use Microsoft Exchange and typically do not allow external forwarding but have enabled exter...

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Uploading Email Templates Using APIWe are in a Situation to migrate the data from other applications to SAP Emarsys . As the data is important for us we need to get everything that keeps the system up and running. Unfortunately, SAP doesn't offer any...

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How to copy Site configuration from one Site to an other Site------------------------------------------------------------------------------------------------------------------------------------------------Learn more about the SAP Support user and pro...

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Hello everyone,we identified that the serial number transfer of materials/products between SAP Public Cloud and FSM is missing. This data is essential for the field workers.Currently, no standard integration covers this scenario.From our perspective,...

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We have maintained service activity rates using “Manage activity rates – service documents” passing service level and WBS as selection criteria. But system is picking rates without the WBS.We tried multiple combination in any scenario rates with WBS ...

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How to Add/Create a Pricing Condition for a specific Item in an Order

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Asked by Former Member
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I'm relatively new to CRM ABAP and am looking for a way to add a line to the pricing conditions table for a specific item.In the CRM_UI for a service order quotation, in a line item, under the pricing details tab you see a list like this:And to add a...

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We are looking for recommendations related to the C4C customer merge functionality.We have SAP ECC and currently replicate Contacts / Accounts between our ERP and C4C. Our service agents frequently create Contacts and Accounts directly in C4C when in...

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Hello SAP Experts,We have created an overview report page that works fine in our development system the filter bar is visible at the header level, and the filters are functioning correctly.However, after transporting the changes to the quality system...

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