This article describes the steps to take in order to copy the database and media from CCv2 into your local and have your local environment be exactly like CCv2 testing or production environment, which is beneficial for development and troubleshooting...
Email Channels are used in Sales and Service Cloud Version 2 to manage two-way email communication between customers and the organization.This allows the system to recognize the customer based on the sender’s email address and perform the necessary p...
IntroductionSAP offers a robust suite of tools to streamline sales and service operations. From upselling and lead management to automated order processing and post-delivery service management, SAP provides an end-to-end solution that enhances effici...
Discover how to enhance reporting in SAP Sales Cloud by selectively displaying sales team hierarchy levels. Learn how to overcome standard reporting limitations and efficiently manage team visibility for better decision-making.
SAP has introduced Sales and Service Cloud Version 2 as part of its Product Portfolio Evolution in SAP CX. This new version offers modernization approach, more advance business capabilities compared to existing SAP Sales and Service Core V1 (also kno...
In SAP Service Cloud V2, the Alerts System API provides a seamless way to integrate alert messages into the system. This API allows businesses to send real-time alerts to users, ensuring that important notifications are displayed in the Alerts view o...
As a technical consultant and product owner working in a consulting company specializing in CX, I want to share the way of a SAP commerce cloud migration from onPrem to the CCv2 cloud. For the migration you need to take care of the DB migration and a...
Overview –This article describes a solution to manage obsolete contacts in SAP Customer Experience (C4C) and SAP ERP (ECC) systems. The solution focuses on the specific challenge of handling obsolete contacts in ECC, which lacks an archiving flag.To ...
In this Article, I will be explaining how we can use the deployed secure parameter in the http outbound adapter in SAP CPI.We will be passing the authorization token stored in Secure parameter as Header in HTTP Outbound for authentication.Solution - ...
Opportunity ManagementOpportunity management optimizes sales processes and provides significant advantages to businesses. This system enables the tracking, evaluation, and management of sales opportunities, ensuring processes proceed more transparent...
Looking to integrate payment terminals with your SAP Customer Checkout system? The ZVT Protocol offers a standardized solution for electronic payment processing in the DACH region. In this guide, we'll explore how to seamlessly connect your payment t...
Efficient employee case management is a cornerstone of modern HR and service operations. By integrating SAP Enterprise Service Management (ESM) with SAP WorkZone, organizations can offer employees a seamless self-service experience, empowering them t...
SAP Commerce accumulates data like audit logs, job logs, job history, and more over time. Learn how to clean it up fast when needed.
Orphaned objects in SAP Commerce, like unused types and media files, can clutter your system and waste resources. This article explains what they are, how to identify them in HAC, and steps to clean them up — including special considerations for syst...
This blog post targets experienced Customer Checkout developers, that are frustrated by manually writing DAO classes in for cco plugins with database persistence.By the end you will be able to write your queries like this: @SqlUpdate("UPDATE users SE...
Hello everyone!This blog post will explain how to read/extract a value from a CSV file and upload it into a business object.Design:In this example, I have used the custom business object (standard business object will also work) with a node named Ite...
Customizing standard receipts in SAP Customer Checkout (CCO) is a challenging but valuable way to tailor receipts to meet specific customer needs. This article explores the fundamentals of editing the SalesReceiptPrintTemplateA4 and provides key insi...
Knowledge Article in CRM Knowledge Articles and SAP UsageKnowledge articles are guide documents prepared to answer users' questions about processes, solve potential problems, and ensure the efficient use of systems like SAP. These articles typically ...
Integrating Amazon Connect with SAP Service Cloud V2 can significantly enhance the efficiency of customer service operations, offering agents a unified view of customer data and seamless call handling. By following the steps outlined in this guide, y...
Story:Prasad, a Sales Manager at PK Solutions, was excited about closing a big opportunity using SAP Sales Cloud V2. However, once the deal was won, handing over the project details to her colleague David, a Project Manager using S/4HANA Customer Pro...
Hey All,I am writing this blog to serve as central information on how to make use of Broadcast Bursting and User Specific features while creating Broadcasts for Reports or Dashboards and the Root cause analysis for Broadcast Failure. Here you will fi...
This is episode 13 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to create the workflow rule that will trigger automatically my custom PDI action, which will end up calling the CAP endpoint and ma...
This is episode 12 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to test the deployed application through Postman. I will show you how to extend the ticket business object by creating a custom act...
In my first blog post, I guide you through the process of enhancing the SAP CCO configuration with a custom plugin. As a junior developer from Germany, I will share my insights, walking you step-by-step through the creation of a dynamic user interfac...
This is episode 11 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to test the deployed application through Postman. I will show youhow to prepare and setup the External Web Service Integration and ...
IntroductionManaging parental leave can be a complex and sensitive process for organizations, requiring careful attention to compliance, communication, and record-keeping. SAP Enterprise Service Management (ESM) offers robust tools to streamline and ...
This is episode 10 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to test the deployed application through Postman. I will show you how to obtain the Oauth token, to call the GET endpoint and, also...
This is episode 9 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to deploy the developed CAP project into Cloud Foundry.
This guide provides an overview of common issues encountered during the integration of EFT terminals with SAP Customer Checkout using the Pepper Plugin by Treibauf. It highlights the most frequent error codes and offers troubleshooting steps to resol...
This is episode 8 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to connect C4C with BTP by creating the corresponding communication system and communication arrangement in C4C, as well as the corr...
How do I move an SAP Cusomer Checkout Manager from one server to a new or different server? A German version of the blog post can be found here.
Wie ziehe ich einen SAP Cusomer Checkout Manager von einem Server auf einen neuen bzw. anderen Server um? You can find an English version of the blog post here.
In today’s digital era, streamlining document workflows is essential for businesses to stay competitive. Integrating DocuSign, a leading e-signature solution, with SAP Sales Cloud V2 can enhance the efficiency of managing contracts and agreements dir...
This blog is all about to sent a specific C4C report on a certain interval to a list of recipients in the system. We would be using the standard feature Broadcast in Business Analytics work center.
This is episode 7 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to add sensitive information in a secure way. Next, we will introduce a new profile for connecting our service with our C4C Developm...
The RFM model, which stands for Recency, Frequency, and Monetary Value, is a powerful tool used by marketers to boost revenue through effective customer segmentation. SAP CDP is the right tool to power RFM analysis in the digital business era.
This is episode 6 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to add sensitive information in a secure way. Next, we will introduce a new profile for connecting our service with our C4C Developm...
This is episode 5 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to create the data model for projecting the consumed API, how to use a profile to connect our service to a real external system. Nex...
This blog post is directed to developers that already have some experience in developing Plugin for CCO and might be frustrated by the experience of creating customer UI components.
Two weeks ago, SAP released its FP20 for Customer Checkout. To give you a brief glimpse into current developments within the CCO world, I’d like to share my thoughts on the new application within the gift card section (see figure 1), called “Gift Car...
It is Blog related to describing SAP marketing use case where it is demonstrating the integration steps for SAP Emarsys with social media apps for marketing. Also describing the steps for integration in SAP CPI.
This is episode 4 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to create the data model for projecting the consumed API, how to expose it and do some basic testing based on local dummy data.
This is episode 3 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining how to access to the SAP Business Accelerator Hub in order to search the required API for our scenario. Then, we will download the EDMX ...
This is episode 2 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am explaining the pre-requisites in order to start working on our BTP application, not only In terms of the required account but also on its needs and...
BackgroundPK Industries , a leading retail company, faced challenges in managing high volumes of order and return management processes. They sought a unified system to streamline these processes, reducing the need to switch between different systems....
This is episode 1 of "Developing side-by-side extensions with CAP for SAP Service Cloud v1" where I am presenting the Use Case that will be used during the whole video series and, also, the overall architecture.
Last Updated on: September 29th 2024 (episode #13)IntroductionOn my previous blogs, I wrote about “Clean Core within SAP Sales and Service Cloud extensions” and “SAP Sales and Service Cloud side-by-side extensions - Development Patterns”. Based on th...
Get to know how frontend tracking technologies can be used to setup the web extend integration with SAP Emarsys to track the web behavior data generated by the users on the e-com websites, This article gives brief insights and solutioning as to how t...
Sales Data Configuration in Emarsys comes with its own challenges. In this blog we have tried to cover these challenges and the ways to overcome them. This also includes an introduction to standard sales file configuration as well as the ways to cust...
Gain a comprehensive understanding of auditing in SAP Commerce. This guide explains what audit data is, its purpose, and its storage locations, and how to work with audit logs. Learn how to analyze, report on, and delete audit data effectively. Disco...
rmwilhelm
on:
Integrating Amazon Connect with SAP Service Cloud ...
