In the competitive world of Lead-to-Cash, a streamlined workflow for managing quotes is no longer a luxury—it's the foundation for sales teams to hit their targets faster. When speed and accuracy matter, moving from Opportunity to Quote should be ins...
The 2602 release of SAP Variant Configuration and Pricing is planned to be deployed to BTP customer tenants on January 21, 2026:Administration UI and Administration service:ReleaseTest/Non-Productive & Productive Upgrades2602January 21, 2026Variant C...
SAP now offers a convenient self-service feature for corporate customers: request your Master Cloud Customer Agreement (MCCA) directly through SAP for Me. This streamlined process separates MCCA signing from commercial negotiations, allowing you to r...
In this blog, we will learn how you can create a special product category that is available to ASM agents only in Spartacus. This category can be used to include special items that normal users would not have access to, enabling ASM agents to offer u...
Are you curious about extending SAP Sales and Service Cloud Version 2? Dive into my new videos and hands-on tutorials! I explore the major methods to extend the solution, from in-app to pro-code, with step-by-step guidance.
Sales teams work best when every opportunity, lead, or order lands in the hands of the right person. The challenge is that ownership isn’t always straightforward. Accounts have parent-child relationships. Territories change. Local teams handle one pa...
I'm Charis from SAP CX Product Learning team and I am happy to share some exciting news for SAP Commerce Cloud business users and consultants! A brand-new course has arrived on learning.sap.com:Configuring Essential Tasks in SAP Commerce Cloud via th...
SAP Sales & Service Cloud Version 2 (V2) introduces a modernized approach to analytics by embedding SAP Analytics Cloud (SAC) directly into the platform. This integration provides powerful reporting and dashboard capabilities without relying on exter...
I went into this project with one goal in mind: could we get real-time, analytics-ready sales data from SAP Sales Cloud V2 into Snowflake without building a complicated pipeline? I wanted a setup where real time data of leads, opportunities all flowe...
SAP Sales & Service Cloud V2 introduces something many customers have been asking for: real access control on Organizational Units. Admins can now limit read and write permissions based on where a user sits in the hierarchy, giving companies the abil...
Struggling with quota chaos and incentive confusion? Discover how SAP Sales Cloud and Sales Performance Management turn complexity into clarity—and boost your team’s confidence
Are you preparing to transition from SAP Sales & Service Cloud V1 to V2? The Data Transfer Tool (DTT) is a powerful accelerator that simplifies your migration—preserving configurations, IDs, and data relationships along the way. In this blog post, yo...
Are you preparing to transition from SAP Sales & Service Cloud V1 to V2? The Data Transfer Tool (DTT) is a powerful accelerator that simplifies your migration—preserving configurations, IDs, and data relationships along the way. In this blog post, yo...
This document will give you a step-by-step guide to upgrade customer custom code from the EOM hybris version to JDK 21 release.
Spoiler: your first years at SAP aren’t about being a genius.They’re about asking questions, fixing things you broke, and slowly realizing you actually know what you’re doing.Here’s how my first few years went-
In today’s digital landscape, businesses need flexibility to extend standard solutions with custom logic and services. SAP Sales & Service Cloud v2 provides this capability through Custom Services, and the SAP Cloud Application Programming Model (CAP...
Guided Selling now has brand new functionality to support Subscription Selling for Net New Deals. Create a subscription opportunity in Guided Selling and trigger a quote in SAP CPQ to manage configuration and send updates back to Guided Selling
Are you looking to enhance your sales efficiency by ensuring accurate account management while preventing coverage gaps and double ownership? If so, we have good news for you!SAP Enterprise Support is excited to announce a new pilot offering designed...
IT admins and Key Account Managers (KAMs) often struggle with KPI definitions that cannot easily be tailored to specific markets or retailer customers, leading to misalignment across systems and teams. SAP Revenue Growth Management’s KPI Management a...
SAP Service/Sales Cloud V2 has following simplified extensibility options:In-app admin extensions – fields, layouts, mashupsLow Code No Code extensions with SAP BuildComplex extensions with BTPIn this blog we will focus on In-app admin extensions and...
Every great technology journey begins not with a tutorial, but with curiosity.A few weeks ago, I stumbled upon Model Context Protocol (MCP) — a new paradigm promising to make AI truly context-aware and action-oriented.But instead of just reading abou...
In Sales and Service Cloud V2 extensible ecosystem, seamless navigation between standard and custom UIs is vital for enhancing productivity and supporting flexible business processes. Until now, you could easily navigate from a mashup to the UIs (Det...
Today’s sales operations extend far beyond traditional CRM data. To make accurate, timely decisions, sales teams need deeper customer intelligence such as behavioural indicators, marketing engagement metrics, transactional history, digital footprint...
The Situation : Modern System, Diverse UsersNo matter the role, every user faces the same challenge: as systems evolve faster than they can adapt, friction sets in—causing uncertainty, mistakes, and lower confidence, which hinder overall adoption.Cha...
Get a front-row seat to testing: learn how Shift Left changes high-stakes releases by surfacing and mitigating risk early.
This holiday season, stability is more than just a wish, it's a strategy. See how proactive monitoring, fueled by AI and Collective Intelligence, breaks data silos to predict disruptions, speed root cause analysis, and ensure uninterrupted retail ope...
The old playbook worshipped insights as the north star. But let’s be honest, insights became a corporate cliché the moment every dashboard started screaming them.AI has moved through multiple avatars and now it is stepping into its most defining form...
“If AI is the mind, MCP is the nervous system that helps it talk to everything else.” Have you ever spent hours scrolling through an online store — comparing, rethinking, and finally abandoning your cart?That’s choice overload, a modern shopper’s n...
Activating Embedded WalkMe Workflows in SAP Sales Cloud V1 and SAP Sales and Service Cloud V2WalkMe is a powerful digital adoption tool that helps users navigate applications through interactive, on-screen guidance. WalkMe, embedded within SAP Sales ...
When a case is completed, send a Build Apps survey by email -> customer responses automatically update the V2 case.OverviewCollecting feedback right after a case is closed or completed is one of the most effective ways to measure customer satisfactio...
This blog explores the authentication methods available for SAP Sales & Service Cloud V2 APIs, especially when integrating with BTP, S4 HANA, external systems, ESM platforms.Basic AuthenticationBasic Authentication uses a username and password encode...
We are excited to announce the launch of our extensive learning journey on learning.sap.com platform. Implementing SAP Commerce Cloud This step-by-step journey is designed to provide you with the advanced development skills and in-depth knowledge nec...
Hi everyone, on behalf of the CX Product Success team I am delighted to share with you our latest deep dive videos as part of the SAP Product Inspiration Series 2025 for CX. Wave #5 (Nov/Dec 2025) 1. Essity's Business Transformation with SAP Custome...
Modern finance organizations face a remarkable paradox: Core financial transactions run on highly integrated platforms like SAP S/4HANA — yet everything that happens before and after these transactions is still dominated by email threads, PDFs, scree...
The timing for AI agents in customer experience couldn’t be better. We’ve reached the point where rising customer expectations, the need for rapid decisions, the demand for scalable personalization, and the evolution of AI have all converged. Togethe...
Modern Enterprise Management with SAP: Key Capabilities, Use-Cases and AI-Enabled Integration1. IntroductionToday’s companies face many pressures: complex global supply chains, changing staffing needs, customers who want instant service, and strict...
Mindset first. Technology second. Value together with the SAP CX AI
Handling complex cases across multiple teams got easier. With Case Hierarchy, main cases and sub-cases work together seamlessly, ensuring every task is tracked, completed, and visible.
As marketers face mounting pressure to deliver deeply personalized, omnichannel experiences at scale, speed and efficiency have never been more essential. With our Q4 2025 Product Release, SAP Emarsys is helping marketers to meet these demands head-o...
Sales teams selling in bulk – think beverages, metals, chemicals, or other high-volume products – face a unique challenge: traditional pipeline tools focus on deal value, not quantity. For businesses where value can change overnight it’s the volume t...
Rolling Up Our Sleeves — Bringing MCP to SAP Commerce (For Real!)If you’ve been hearing the buzz around Model Context Protocol (MCP) and wondering, “Okay, but how do I actually make this work with my SAP Commerce APIs?” — this is the blog where we st...
Announcement We’re pleased to announce that SAP Customer Checkout, cloud edition 3.0 2503 has been released on the 18th of November 2025. The production, test, and demo tenants of SAP Customer Checkout manager, cloud edition on SAP BTP Public Cloud a...
If you want an early pulse on how Sales Quotes is evolving, this is the place to check. Each month, you will get a quick snapshot of what’s new, along with the real reason behind every change and how it helps sales teams work smarter and faster.We ha...
October brings a fresh set of improvements to help you work smarter with Sales Quotes. This release brings a set of powerful improvements that make creating, managing, and updating quotes smoother than ever. Whether you are a sales rep looking to wor...
This is a short post about the Analytics/Embedded SAC features released for SAP Sales & Service Cloud V2 & SAP Enterprise Service Management solutions at the end of September 2025
How to Conditionally Hide Attributes and Sections in SAP Commerce Backoffice Using Dynamic Forms.
Code list restrictions are a key part of keeping data clean in SAP CX systems. They work by making sure a specific field only accepts values from a predefined list. This is incredibly helpful for standardizing how information is entered and ensuring ...
Announcing: Implementing SAP Customer Data Platform Learning JourneyWe are thrilled to announce the launch of our extensive learning journey, Implementing SAP Customer Data Platform . This carefully designed program is crafted to equip you with the ...
Ready to level up your SAP Commerce Cloud skills before the new year? Join our fast-paced, expert-led live series covering AI-powered commerce, data retention best practices, integration mastery, and interceptor implementation. Pick your track or at...
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Bhavishya
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Delivering a 360° Customer View in SAP Sales Cloud...
sakshi_khanwani
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How WalkMe Helps You Get Even More Value from a Po...
gaurav-kamboj
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The AI Associate: The AI Era Sales Playbook
mehulsinghal
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Activating Embedded WalkMe Workflows in SAP Sales ...
VinitaSinha
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The Art of Possible: Why Now Is the Time for SAP S...
Eshak2
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Modern Enterprise Management with SAP: Key Capabil...
