Transform Service delivery with SAP Enterprise Service Management

Don't miss out on the transformational efficiencies delivered by SAP Enterprise Service Management at Sapphire 2025!

🌟 Join Us Live: Q&A Session with SAP Sales Cloud V2 Experts!

Don’t miss this! Join our Live Q&A Session on SAP Sales Cloud V2 Functionality with product experts Nikhil Betigeri and Adithya Uday on June 11, 2025 at 7:00 AM PST.Get your questions answered, avoid common mistakes, and make the most of your SAP Sa...

SAP Sapphire 2025 in Orlando -top picks for SAP Service Cloud

Hear inspiring customer stories, learn about AI agents and discover the benefits of connected, end to end customer service. Check out the list of can’t-miss SAP Service Cloud sessions in SAP Sapphire Orlando:

SAP Sales & Service Cloud v2 + ESM APIs = ETag header for client-side HTTP caching

This blog article is primarily aimed at developers who are looking to enhance their understanding of the ETag and If-Match headers. By ensuring the correct implementation of these headers, developers can effectively update field values in SAP Sales C...

Training alert! Check out these 2 New SAP Sales Cloud Version 2 Courses

 Discover our newly updated courses focused on the SAP Sales Cloud Version 2 solution. These courses cater to both business users and administrators, providing you with the essential tools to master this comprehensive platform. Through practical exer...

Introducing SAP Commerce Cloud Live Sessions for Admins/Dev-Ops/IT Managers

OverviewAre you a System Administrator, Dev-Ops Manager, IT Project Manager or Technical Consultant working with SAP Commerce Cloud (in the Public Cloud, aka CCV2)? We’re excited to announce a series of live sessions tailored to your needs in setting...

SAP Sales and Service Cloud 2505 Release Briefing

We are happy to share the release briefing content of our SAP Sales and Service Cloud (aka Cloud for Customer) for the 2502 (February 2025) release. SAP Sales and Service Cloud 2505 Release Briefing 

SAP Commerce Cloud Q1 ‘25 Release Highlights

 In the first quarter of 2025, SAP Commerce Cloud introduced several significant enhancements designed to improve efficiency and security. Discover exciting updates to our Composable Storefront, explore AI-powered Commerce features, learn about the n...

SAP Concur: How to get Support

Need help with SAP Concur? Let's begin by understanding who you are and your role.Administrator Support If you are an Administrator or an Authorized Support Contact (ASC) responsible for managing, configuring, and overseeing your company’s SAP Concur...

Decoding Promotional Success: Embedded Analytics in SAP Revenue Growth Management

Key Account Managers (KAMs) are overwhelmed by complex data and manual analysis when trying to understand the performance of their accounts trade promotion plans. The embedded P&L analytics feature in SAP Revenue Growth Management delivers smart insi...

SAP CX AI Toolkit - How to Setup Shopping Assistant API for SAP Commerce Cloud Chatbot

https://github.com/SAP-samples/cxii-shopping-assistant-ui-component In today's dynamic e-commerce landscape, personalized shopping experiences are key to capturing customer loyalty and driving sales. Explore how integrating SAP's CX AI Toolkit's Shop...

To infinity and beyond: AI expands shopping experience with a world of possibilities

As Black Friday and Cyber Monday approach, consumers are faced with many of choices, reminiscent of the endless variety of toys that light up a child's imagination. In preparation for the shopping scenarios of 2025, SAP employs the power of AI for cu...

What is planned for the 2505 release of SAP Variant Configuration and Pricing?

The 2505 release of SAP Variant Configuration and Pricing is planned to be deployed to BTP customer tenants on May 07, 2025:Administration UI and Administration service:ReleaseTest/Non-Productive & Productive Upgrades2505May 7, 2025Variant Configurat...

Journey into the Composable Storefront: Empowering Your Learning Path with Engaging Video Tutorials

Stay Certified Live Session on SAP Sales Cloud Version 2 - Generative AI & Machine Learning!

In this session, demos and information will be covered vis-a-vis Machine learning capabilities such as Lead intelligence, Deal Intelligence etc., GenAI capabilities such as Lead booster, Account synopsis etc. and CX AI Toolkit.

SAP Sales Cloud Version 2 - Chart View in Guided Selling when you have more than one Sales Cycle

This blog clarifies a Standard system behavior which might eventually get the end user confused when there is more than one Sales Cycle configured in the system.

Product Inspiration Series - Experience a New Era of SAP CX

Dear Community,We're happy to inform you that our Product Inspiration Series for Intelligent CX continues in 2025, with a new set of deep dive videos featuring most recent innovations from our SAP product teams and ISV partners. According to our AI-f...

Side-by-Side Extensibility - Getting started for SAP Sales and Service Cloud Version 2

Are you curious how it feels to “develop” a side-by-side extension for SAP Sales and Service Cloud Version 2 with BTP? I published a step-by-step learning  for the basics.This is not only for developers but for anyone curious! Feel free to try it, sh...

SAP Composable Storefront Updates: What's New and What's Next

SAP Composable Storefront: What's New & What's Next? Discover the latest updates and future enhancements to SAP Composable Storefront, including B2B PunchOut support, Core Web Vitals optimization, and a streamlined Angular 19 upgrade. Read more!

How to contact Fieldglass Support

To get support for SAP Fieldglass, access  SAP Fieldglass Help Center  here  .  The next step is to select one of the four roles from  Worker, Supplier, Buyer, or PMO.  From here follow the below steps  Go to Fieldglass Help Center  Choose a role tha...

SAP Signavio : How to Get Support

SAP Signavio Support:If you encounter any challenges while using SAP Signavio, there are multiple support channels available to assist you. Below is a guide on how to seek assistance.For product related questions open a ticket in SAP for Me.The SAP f...

Unlock the Future: Predicting Customer Behavior with SAP Customer Data Platform AI Workbench

Imagine having the insight to predict your customers’ next move. Whether it's anticipating a potential churn or gauging their engagement levels, understanding customer behavior is invaluable. We invite you to our exclusive live session, "Predicting C...

Elevate Your B2B Strategy: Dive Deep into SAP Customer Data Platform

In an era where data drives strategic decision-making, mastering your ability to effectively manage and utilize customer data is critical. That's why we're thrilled to invite you to our upcoming live session, "Transform Your B2B Strategy: Master SAP ...

Master the SAP Customer Data Platform by implementing an end-to-end B2C scenario

What is it about?Discover the power of SAP Customer Data Platform in our interactive B2C scenario live session! Dive deep into the world of customer data as you learn to implement comprehensive B2C scenarios. In this engaging live session, you'll mas...

Elevate Your Data Privacy Standards with SAP ECPM: Secure Your Spot for an Insightful Live Session!

In a world where data privacy and compliance have become critical benchmarks for business success, mastering these elements is not just a necessity—it's an art. Are you prepared to be at the forefront of this transformation? Register now for an impac...

Elevate Customer Engagement with SAP Customer Data Cloud: Register Our Action-Packed Live Session

In the fast-paced digital world, enhancing customer identity and access management is key to transforming customer engagement. Are you ready to take your skills to the next level? Don’t miss our interactive live session on SAP Customer Data Cloud CIA...

Unlock Seamless Identity Management with Our SAP Customer Data Cloud REST API Live Session!

In today's fast-paced digital world, efficient identity management is the cornerstone of secure and streamlined customer interactions. Are you ready to revolutionize the way you handle customer identities? We invite you to join our compelling live se...

SAP Sales & Service Cloud v2 + ESM - Token Based Authentication (Avoid BasicAuth protocol)

Token-based authentication is essential for several reasons, especially in today's technology with SAP BTP Integrations, SAP Build for web and mobile applications . Here are some key benefits:Security: Tokens are more secure than traditional session-...

Unlock the Power of SAP Universal ID: Simplify Your Digital Identity

First let’s understand what SAP Universal ID is and what are the benefits of having one. Are you finding it challenging to manage numerous SAP accounts and passwords? Imagine having a single, unified account that links all your existing company assoc...

Introducing SAP CX Observability (Dynatrace) for SAP Commerce Cloud: A Video Showcase

Are you ready to elevate your SAP Commerce Cloud performance monitoring? In this blog post, I will introduce SAP CX Observability (also known as Dynatrace in SAP Commerce Cloud in the Public Cloud) – the built-in application performance monitoring (A...

Event-Driven Data Integration from SAP Sales and Service Cloud V2 to SAP Datasphere (Part 1 of 2)

The ability to analyse customer related data in near real-time enables businesses to make informed decisions, personalise customer experiences, and respond swiftly to changing market trends. To achieve this, an immediate trigger of data integration i...

Event-Driven Data Integration from SAP Sales and Service Cloud V2 to SAP Datasphere (Part 2 of 2)

The ability to analyse customer related data in near real-time enables businesses to make informed decisions, personalise customer experiences, and respond swiftly to changing market trends. To achieve this, an immediate trigger of data integration i...

Introducing Calendar View in SAP Revenue Growth Management: A Visual Leap for Strategic Planning

Key Account Managers (KAMs) drowning in spreadsheets? SAP Revenue Growth Management’s new Calendar View replaces fragmented tools with a visual timeline for agile trade planning—allowing KAMs to spot gaps, align stakeholders, and act faster. Develope...

O Captain! My Captain! Agentic AI Leads the Way in the Digital Age

Discover how agentic AI leads the way in the digital age with autonomous capabilities that enhance efficiency and customer satisfaction. From AI-driven support to proactive risk management, explore the integration of agentic AI in SAP systems, renova...

New Learning Journey Extending SAP Sales Cloud and SAP Service Cloud Version 2 using SAP Build Apps

Unlocking the Future of Sales & Service Business Processes with SAP Sales and Service Cloud V2

Join our exclusive webcast series to explore the game-changing innovations in SAP Sales and Service Cloud version 2, from intelligent automation to seamless integrations—guided by SAP experts with live demos and practical insights!

Integrating SAP Sales Cloud V2 and SAP Emarsys via SAP Integration Suite

IntroductionThis blog post provides a step-by-step guide on integrating SAP Sales Cloud V2 with SAP Emarsys using the SAP Integration Suite. The focus is on setting up a straightforward integration flow (iFlow) to extract contact data from SAP Sales ...

Safeguard your Sales and Service Cloud (Version 2) go-live with SAP Enterprise Support!

Unlock Your Potential with the Updated C4H320 - SAP Commerce Cloud Business User Training

Hello everyone,I'm glad to announce the release of our updated Instructor Lead Training course for SAP Commerce Cloud Business User Training.C4H320 - SAP Commerce Cloud Business User TrainingIf you're looking to harness the full potential of SAP Comm...

Potential Promotions – Why they are useful and how to set them up with parameter insights

A guide to improve the conversion rate of your ordinary promotions in SAP Commerce Cloud.

AI in E-Commerce: Transforming Customer Journeys and Optimizing Business Efficiency

Traditional AI / Predictive AI and AI are revolutionizing business operations like never before. It enhances customer experiences through personalized recommendations, improves the efficiency of business operations, and creates innovative insights ac...

Composable Storefront Multi-country under one domain name

IntroductionThis article will explain shortly how to setup Composable Storefront in order to get multi-country website with unique domain name. Idea is to have this kind of URL path pattern : https://<company.com>/<country>/<language>Commerce BackOff...

SAP Sales Cloud Version 2 & Grow with SAP: How to get started?

With SAP Sales Cloud, organizations will benefit from leading sales automation capabilities that are powered by cutting-edge artificial intelligence (AI) and generative AI. SAP Sales Cloud is now part of SAP GROW Premium Edition. Learn how you can ge...

Release Announcement - SAP Emarsys Certification Update.

Hi everyoneWe are pleased to inform you about our updated certification. These have a few additional and edited questions to match with our latest enhancements.You can take this certification from :https://learning.sap.com/certifications/sap-certifie...

Customized Solr upgrade & migration journey with optimizations

This article highlights specific situations and issues to overcome during Solr upgrade and migration process that is a part of migration projects to Commerce Cloud v2. The article is based on a project with version change from Solr Standalone 8.11 to...

Extract Properties in SAP Commerce

You will want to know what all properties are used in your solution.

Notable Changes in SAP Sales Cloud Version 2

All upcoming notable changes in SAP Sales Cloud Version 2 will be maintained here. This does not replace the "What's New" content but is intended to provide a preview of product improvements and functionality that may be visible to all users when rel...

Rate Limiting on SAP Sales & Service Cloud V2 APIs - Must to know

When performing an initial data load in SAP Sales Cloud and Service Cloud Version 2 (CNS), transferring a large volume of data can sometimes lead to encountering API rate limits. This can result in messages failing with the Error Code: 429 in SAP Clo...

How to Upload Files to Document Service and Link Attachments to Leads or Opportunities

In this blog, we'll explore how to upload files to the Document Service in SAP Sales & Service Cloud v2 and link these attachments to Leads or Opportunities. Additionally, we'll discuss how to integrate with SAP Build Apps and automate processes usin...

Discover What’s New in SAP CX AI Toolkit | February 2025

Joule agents just joined your SAP team - here's what they can do.