About rmwilhelm

rmwilhelm

SAP's customer service solutions are stronger than ever covering full service and support for customers, employees, suppliers, vendors, buyers, etc. bs, ensuring efficient, cost-effective operations and high satisfaction.SAP Enterprise Service Manage...

rmwilhelm

Hello SAP Hybris Cloud for Customer Community: I would like to introduce and exciting new blog series: The Fall 2016 Expert Corner Blog Series for SAP Hybris Cloud for Service! Over the next 8 weeks this series will focus on various topics writte...

rmwilhelm

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionalities, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog ser...

rmwilhelm

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionality, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog serie...

rmwilhelm

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionality, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog serie...

rmwilhelm

Great Blog Prasad. We're already seeing some great traction and value with our customers. See also the solution guidance from AWS Connect team supporting the approach.

rmwilhelm

Hi Rajasekhar - there are a couple of items/clarifications to add: Products. C4C is a single solution with various business scenarios licensed separately or in total - its a licensing/topic scenario vs. product. Additionally it includes Cloud for Ser...

rmwilhelm

This functionality is standard in 1608. The ticket PDF summary will have the sigantures captured during the process. If it is not working as such please submit an incident.

rmwilhelm

Hi Gaurav,Yes, you can change the siganture type "name/label" using language adaptation.Hope that helps!

rmwilhelm

Hello Subhasish - the link and deck have not yet been posted. They will be early next week. Please stay tuned....Renee

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Transform Service delivery with SAP Enterprise Service Management

Introducing the C4C Service Expert Corner Blog Series

What's New in 1608 Cloud for Service: Offline Enhancements

What's New in 1608 Cloud for Service: Ticket Enhancements

What's New in 1608: Service Enhancements in Contracts and Maintenance Plans

Re: Integrating Amazon Connect with SAP Service Cloud V2: A Unified Contact Center Experience

Re: SAP Cloud for Customer ( C4C) beginners Guide-Part 1

Re: Can service request (tickets) summary capture signature like sales quotes do?

Re: Change description of Signature Type

Re: C4C 1608 pre-release briefing