CRM and Customer Experience

SAP partners supporting BACKINT/SPLITINT interface

Hello,I am trying to verify if this is true but I am unable to access this noteSAP Note: 83792 - SAP partners supporting BACKINT/SPLITINT interface stating that SAP is not supporting this interface anymore: no SAP support is available for problems, m...

SAP Universal ID Is Simplifying Account Management

Here is a sneak peek to changes, that from July 13, 2026, will simplify account management: The way your SAP user identities are connected to your SAP Universal ID will change. This article explains what is new and what stays the same.What is changin...

CRM adoption isn't a technology problem. It's a people problem.

Over the past 9+ years working in the digital and customer experience space, I've had the opportunity to play both technical and functional roles from gathering business requirements and configuring CRM solutions to helping prioritise work, facilitat...

What is planned for the 2608 release of SAP Variant Configuration and Pricing?

The 2608 release of SAP Variant Configuration and Pricing is planned to be deployed to BTP customer tenants on July 22, 2026:Administration UI and Administration service:ReleaseTest/Non-Productive & Productive Upgrades2608July 22, 2026Variant Configu...

How SAP Commerce Cloud,cloud ERP edition and S/4 HANA cloud connect

Ever wondered when you configure SAP Commerce Cloud Cloud ERP edition in SAP4Me to connect to SAP S/4 HANA Cloud ERP ,how it is actually done ?I encountered this thought when I was watching a video while learning the course https://learning.sap.com/c...

SAP Utilities Customer Engagement: How to assign existing TCODE Action Profile to a custom button?

Hello SAP Community,I am working in SAP Utilities Customer Engagement / CRM WebClient UI and I need advice on the correct way to reuse an existing transaction/action profile on another view.Current situationIn Customer Engagement, there is an existin...

Deep Dive on SAP Sales Cloud V2 – Expert Live Sessions - July 14-16th 2026

Hello Everyone,The SAP Product Learning team is excited to host a series of live sessions focused on our newest product, SAP Sales Cloud V2. These sessions will take place on July 14th, 15th, and 16th, 2026, delivered in three 1-hour segments led by ...

Print Queu Sales Quote SSCV2

We want to use a print queue with SAP Sales and Service Cloud V2 so that we can output multiple quotes in the background, locally, on one of our network printers. The current functionality of PDF preview and single-document printing is not sufficient...

Customer Retention over acquisition - What the SAP Advanced Success Plan offers utilities customers

The utilities industry is undergoing its most significant transformation in decades. The shift to renewables, smart metering, distributed energy resources, and expanding deregulation are reshaping the relationship between utility companies and their ...

Solution for Attachment Replication from SAP Business Suite to sales cloud V2?

The standard Replicate Sales Order and Sales Quote from SAP S4HANA iFlow only covers header, products, prices, and parties "no attachments".Is there a standard SAP iFlow/content package for replicating S/4 sales order/quote attachments to Sales Cloud...

CX Onboarding: Driving Successful Adoption in SAP CX: From Go-Live to Long-Term Value

Driving Successful Adoption in SAP CX: From Go-Live to Long-Term ValueImplementing a new cloud solution is an exciting milestone but it’s not the finish line. In fact, it’s just the beginning. The real measure of success lies in how effectively your ...

CRM Web IC - One Click Actions

Hi,The "Create Interaction Record" menu item is located in the Navigation Bar.I would like the "Create Interaction Record" to be available from a One Click Action when clicking on certain objects in the BOL TREE. What settings do I need to configure?...

Session management and custom Field mappings in CDC

I have couple of questions where I am having doubts about.When we integrate the cdc with commerce, then you discussed that we have session management. So in BO we can configure the session and do the setup for session. Question here is: If I give ...

Need to Schedule a Crystal Report

Hello everyone! I'm very new to this so if I am in the wrong place kindly let me know. I have a 30 day trial Crystal Reports, evaluating for possible purchase for my company. A critical piece is the ability to schedule reports on a recurring...

BP_DATAREPL_FND/006 error when replicating Business Partner from SAP Sales Cloud Version 2 to SAP S/

Hello SAP Community,I am working on the integration scenario 6KO - Opportunity to Order with SAP Sales Cloud Version 2 and I am facing an issue with Business Partner replication from SAP Sales Cloud Version 2 back to SAP S/4HANA Cloud Public Edition....

Partner Function Replication Issue in C4C V2: Sales Area–Dependent Account Team Members Overwritten

We are currently replicating Business Partner data from SAP S/4HANA to SAP Cloud for Customer (C4C) V2 via CPI. The requirement is to maintain partner functions exclusively in C4C, so we have disabled the Partner Function node in the CPI message mapp...

SSC v2+ ESM = How to Track API Usage Daily and Avoid 429 Rate Limiting Errors

BackgroundAPI rate limiting is one of the most common challenges developers face when integrating systems—especially in high-volume enterprise landscapes like SAP Integration Suite, Calling V2 APIs for Extensibility, Side by Side BTP extensions built...

How the Advanced Success Plan for SAP CX Operationalizes Hyper-Personalization at Scale

The Gap Between Personalization Strategy and ExecutionMost organizations have accepted that personalization is no longer a differentiator — it is table stakes. Customers expect brands to know them, anticipate their needs, and engage them with relevan...

Contact Person determination based on Sales Area Partner Funtions in Service transactions

Background:S/4 Private Cloud greenfield implementation of Service Management.Statement:Contact persons are maintained only in CP partner function under Customer > Sales Area - not as "real contact persons" with the BP relationship (because that is "g...

Extending Contract Account Notes to SAP S/4HANA Customer Engagement

IntroductionIn SAP S4HANA Utilities implementations, Contract Account (CA) notes are a valuable source of contextual information for customer service representatives. Contract Account notes in SAP Utilities (IS-U) are stored at the database level but...

Announcing: Sapphire 2026 Migration and Modernization Materials Now Available

Hello, transformation leaders and tech innovators!Sapphire 2026 marked a significant milestone in enterprise transformation with the introduction of our Migration and Modernization Assistants. We are excited to announce that the materials related to ...

The Resources You Need for SAP Customer Loyalty Management — All in One Place

Picture this: your organisation has decided to implement SAP Customer Loyalty Management. You understand the solution can handle loyalty programmes, brand partnerships, member wallets, and AI-powered experiences. But where does the work actually sta...

Challenges and Best Practices in HR Management Software Development Solutions

Hello everyone,I’m currently working at Dev Technosys, and our team has been actively developing workforce management platforms for various businesses. While working on HR Management software Development Solutions, we've encountered several challenge...

SA ID and Custom fields (ERF, Portion, GIS Key) searchable in Agent Desktop search bar

Hi all,I'm working on an SAP Service Cloud v2 implementation for a municipal customer and need agents to be able to search by the following identifiers directly from the Agent Desktop search bar:South African ID number (13-digit national identifier) ...

Issue with custom color theme after kernel update

After update to kernel version 7.93 UNICODE Patch 315, we have received some incidents with custom Themes on Fiori, most of which comes from color changes in text box background of 1 in 4 from normal transparent to fixed color #eff1f2 in our custom t...

5 Personalization Mistakes That Ruin Customer Experience

Key Takeaways Personalization should be continuous and ongoing. Build richer customer profiles over time through progressive profiling. Use real-time signals from both customers and your business to drive engagement. Event-triggered personalization o...

Resolved! #COE#RFL01- Change company code currency from EUR to VND

Dear SAP Community,When creating our company code the VND company currency was not available in SAP Cloud Public 2 SL.So we created Company XX , that was set up with the € as its company currency.We decided to use VND as the transaction currency inst...

SAP S/4HANA Public Cloud in a construction or contracting company

Has anyone here implemented SAP S/4HANA Public Cloud in a construction or contracting company? I'm currently evaluating SAP Public Cloud for a contractor and would appreciate the opportunity to connect with someone who has real implementation experie...

How Set an Item by default in material screen configuration SAP FSM

Dear community,I want to set an item as default each time that a technician wants to create a material consumption in the mobile app. In the screen configuration, in the item reference object, in the default value expression I put : ${material.item.c...

Getting Support for SAP Business One: Clear Steps and Where to Start

A practical guide for customers and partners If you are an SAP Business One customer or partner and something does not work as expected, knowing how to get help – and what happens after you raise a request – can make the support experience much smoot...

Expert-guided Implementation: Improve Sales Productivity with Efficient Territory Management

We are pleased to announce the availability of a new Expert-guided Implementation (EGI) session dedicated to Territory Management in SAP Sales Cloud, Version 2. Delivered by experienced SAP service consultant, this session is tailored for organizatio...

Mass Correction of GL Account in CCO Payment Items

Dear Experts @Gunther , I would like to reach out and ask for your assistance regarding an issue we are encountering in the CCO Monitor.We are receiving the following error:"005 - B1 Error (0010000100):Exception: DI Error: (-2028) No matching records...

SAP COMMERCE - How is the built-in anonymous user password rehashed to Argon2?

Hi SAP Commerce experts,I'm reviewing the guidance related to the removal of deprecated password hashing algorithms in SAP Commerce 2211.47+. https://me.sap.com/notes/3705251/en-US The documentation explains that, with:password.encoding.auto.update....

Help with package creation

Hi Community. I am newly learning sap abap programing and was trying to create a package but when I click on next option it wont allow me progress further with the package creation also shows no error. Currently using the BTP trial version on eclipse...

Workflow notification date format

I have created a date field (Target Date) that users will input a date as they are working on the ticket. When the date field has been updated a workflow notification will send an email to the contact of the ticket about update. The email notificatio...

Resolved! Why is deployment mandatory for a root item type if the documentation says GenericItems is used as a

I'm reading the SAP Commerce documentation regarding item type deployments, which states:Failing to declare a deployment for a type means that all instances of that type are stored in the genericitems table with all the other types that have no deplo...

New Course Extending SAP Sales Cloud and SAP Service Cloud Version 2 using In-App Extensibility

Walking towards the summer (or winter depending where you are) with you SAP CX Community! Fernando is here, checking in and kicking off a new SAP CX Integration and Extensibility blog post.From last year onwards, our learning production focus is on S...

AI-Powered Customer Experience in the Travel and Transportation Industry

Delivering Seamless, Personalized JourneysWhen we talk about Travel and Transportation there is only one thing a business should focus on, and that is ‘end-to-end’ customer journey. Excellence in experience is what you strive for from the very first ...

Holiday Season Readiness Program - Proactively Preparing for Peak with Confidence

E-commerce is evolving fast, and the past holiday seasons have shown that peak readiness is no longer just about handling traffic spikes. It is about delivering reliable, intelligent, and seamless shopping experiences at scale. After the already im...

Operationalizing Autonomous CX with the SAP Advanced Success Plan for Customer Experience

At SAP Sapphire 2026, SAP introduced Autonomous CX as a core pillar of the Autonomous Enterprise. The principle that every customer promise must be backed by operational reality. The SAP Advanced Success Plan for Customer Experience, part of the SAP ...

Looking for Courses on Warranty Management

I wanted to check if there are any learning courses or training materials available on Warranty Management.It would be really helpful if anyone could recommend relevant courses, certifications

A guide to contacting your SAP Account Executive.

Let us introduce the role of the Account Executive and the significant part they play. The Account Executive (AE) or Account Owner serves as the essential bridge between SAP and the organization that has entered a contract with SAP. The AE functions...

Why You Can’t Edit or Reply to a case (and How to Fix It)

Why You Can’t Edit or Reply to a case (and How to Fix It) To report an SAP support case, you must have a valid S-user ID with the required authorizations. This includes authorization to create support cases and customer must have a valid maintenan...

deletion logs of table BUT0ID

I deleted the IDNUMBER in the Business Partner. The record can be found in the change history of BP, but no related entries exist in CDPOS and CDHDR. Could you please advise where the creation and deletion records of BUT0ID are stored?

Resolved! how can I change the value of “GL Account Not Used” to No

how can I change the value of “GL Account Not Used” to No?I have tried changing it by unchecking this option in the “Manage Operating GL Accounts” app, but after saving, it reverts back to the original value. (In the “Manage GL Accounts Master Data” ...

Steps to Create Root Object in SAP CRM Web UI

In this Blog I have explained in detail on how to create Root Object in SAP CRM Web UI.Steps:Create a new Master Table name as ZMAST_DET_TEST3 using transaction SE11.Create the Key Attribute Structure in SE11 for the above Table.Create the Attribute ...

SAP Build Work Zone + SAP Service Cloud V2: Creating a True Single Entry Point for Customer Service

IntroductionIn today's enterprise landscape, employees often need to navigate multiple applications to complete a single business process. Service agents switch between CRM systems, ERP applications, workflow tools, and custom applications throughout...

Stay Certified in SAP Commerce Cloud with Confidence: Expert Guidance for Business Users and Develop

If you already hold an SAP Commerce Cloud certification, you know that staying at the forefront of e-commerce innovation is what sets you apart. To ensure your credentials remain as current as the technology itself, the SAP Certification program has ...

Resolved! GL Account Synchronization finished successfully but G/L Account did not exist in Productio

We are using SAP S/4HANA Cloud Public Edition with a 2-system landscape (Quality → Production).We have a G/L Account (00915001) that previously existed in Production. In the past, its Implementation Status was changed from P to N, and the account was...

Restriction to avoid printing parked receipts, even manually SCCO

Hi SAP experts,Currently, I'm looking for a way to avoid the printing of parked receipts, even if the user tries to do it manually.I've been trying to modify the sales receipt template, but the closest I've come is printing a small piece of blank pap...