CRM and Customer Experience

Customer Checkout - Deposit , Age Verification

Hello everyone,I need some insights , if anyone have implemented the following in Customer Checkout in Retail industry .How did you achieve Age Verification based for specificarticles or article groups, for example alcoholic beverages? Any standard w...

Powering unique engagement at Sapphire 2026

Thousands of marketers and CX leaders are heading to Sapphire in Orlando and Madrid this May to join SAP leaders and industry peers for the reveal of a reimagined Joule experience — and our bold new vision for how businesses will run from now on. SAP...

custom field to the business volume selection criteria in Condition Contracts - Sales Rebates

Hello communityWe are working with the scope item Sales Rebate Processing (1B6) in sap public cloud.We have the following questions:- Is it possible to add a custom field to the business volume selection criteria in the "Manage Condition Contracts - ...

Your Voice in Action: Q1 2026 Customer Influence Highlights for SAP Sales, Service Cloud V2 & ESM

At SAP, our product roadmap is shaped by the people who use it every day. Each quarter, we review the Customer Influence Session to prioritize the quick wins and strategic enhancements our users care about most. The Q1 2026 results are in — and they ...

What's New in SAP Sales & Service Cloud V2 Analytics - April 2026

As part of our Q1 2026 releases, SAP continues to strengthen analytics capabilities across SAP Sales & Service Cloud V2 and SAP Enterprise Service Management. These enhancements reflect a dual focus:Expanding extensibility through partner and custome...

Data Collection Without Cart- in Webextend

Hey Everyone!In SAP Enagegement Cloud (previously Emarsys) I have observed a high number of error in the Predict Data Sources where the error message states 'Data-collection events without cart:'It goes up as 33% of events being marked as such. The e...

Integration C4C --> S4: How to block a contact person in C4 with ERP integration correctly?

Hi, we are using C4C with S4 integration. The contact persons (CP) are managed in C4C and are replicated to S4. So it happens that a contact is blocked in C4C, but we see that the contact is still in the relations in S4 and can be chosen during order...

Override Login Authentication Failure Handler

With the SAP Commerce Cloud upgrade to 2211-jdk21.1, it seems SAP has introduced CustomLoginAuthenticationFailureHandler in the authorizationserver extension. However, it sends either error code account_disabled or bad_credentials.I am looking to ove...

In SCV2, the note editor for call log does not support line break.

In SCV2, the note editor for call log does not support line break. That significantly decrease the readability of the call history. Does SAP have any plan to improve the editor for each note feature especially on the call log UI?Thanks.Changdae Song.

Resolved! What backup options are available in SAP Commerce Cloud and how to restore them?

SAP Commerce Cloud comes with built-in backup capabilities, but the documentation around automated backups and how to actually use them in practice is not always easy to find. This post aims to collect the most common questions in one place.We are lo...

How to find missing SQL indexes and to create them in SAP Commerce Cloud

IntroductionWhen you're occurring performance issue, you should first seek for missing SQL indexes. Indeed, when SQL index is missing, your database needs to run a full scan on the table (more CPU consumption, and less CPU for the other queries) and ...

Enable the excel template and import excel to upload the stocklevel data in Backoffice -SAP Commerce

I want to enable the download excel template and import excel to upload the stocklevel data in backoffice - SAP commerce cloud.I enabled the download excel template and import excel by making changes in the backoffice-config.xml. But the problem is t...

SAP Sales Cloud and SAP Service Cloud (C4C) 2605 Pre-Release Briefing

Hi All,SAP Sales Cloud and SAP Service Cloud (C4C) Pre-Release Briefing presentation for the upcoming 2605 (May 2026) release is now available. We have some key innovations to be shared as part of SAP Sales Cloud and SAP Service Cloud 2605 Release.Pl...

App to App Navigation in C4C v1

Hi - I am trying to launch another app from C4C app. Is this possible? I currently tried via URL Mash up but it's not working. Is this not possible? The idea is to call this app deeplink: com.traxretail.traxretail://startSession?clientSessionID=[Samp...

Create Custom Search View and Custom Result View SAP CRM Web UI

Step 1: Create a Database table in se11 to hold the values to be searched and displayed. Entries in the Custom Database Table: Step 2: Create a Structure in se11Step 3: Create Two Tables (Object Table to hold the BOL Objects and Model Tabl...

Where to write the customer influence for sales cloud v2?

I am writing to seek clarification regarding the submission process for the Customer Influence program. While attempting to post a suggestion for SAP Sales Cloud v2, I noted that the original influence opportunity appears to be marked as obsolete and...

Unable to Access Practice Systems in SAP Learning hub (Urgent)

Hi,I have a certification tomorrow and i'm unable to access my practice system as I still have my license. Please help urgently..I was able to access 6 hours ago.

Customer Engagement (IS‑U): “Transaction” menu greyed out for Installment Plans

Hello SAP Community,I am working as an SAP Consultant on Customer Engagement (CE) with SAP IS‑U.In Customer Engagement, we have Installment Plans available in the left‑hand navigation panel. When expanding this menu, we can see options such as:Show I...

SAP Sales Cloud V2 Pricing in Sales Documents

Hi Experts,We have a requirement where we are creating a sales order from an opportunity. On Opportunity at item level we are manually maintaining pricing values. We want to carry forward this pricing information to the Sales Order (at item level) th...

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Dear Margit,I hope this message finds you well. I am reaching out to you directly as I noticed your helpful response regarding a similar issue with the C_IEE2E certification exam in the SAP Community.I am experiencing what appears to be the same situ...

SAP Customer Checkout, cloud edition 3.0 2602 (Released on 20-April-2026)

We’re pleased to announce that SAP Customer Checkout, cloud edition 3.0 Feature Pack 2602 has been released on the 20th of April 2026.SAP Customer Checkout point-of-sale 3.0 2602 is available on SAP for Me for download. You can use the latest version...

Email + Web Channel Translations via API?

Hi, On https://help.sap.com/docs/SAP_EMARSYS/e6abdb1908754ed8aca7e3e7228407f3/fdf4a2be74c110148c30a4cdeb5ab4a6.html it is mentioned that an add-on exists for Emarsys to enable automated translations for emails, either via SAP AI, or via Deepl or Smar...

Managing Strategic Customers with Account Planning in SAP Sales Cloud V2

In today’s competitive B2B environment, managing customer relationships for strategic Customers goes far beyond tracking opportunities and closing deals. Organizations need a structured way to understand strategic customers, align internal teams, ide...

SAP CX Q1 2026 Release Highlights - resources

Last week we published the SAP CX Q1 2026 release highlights on SAP News.We also have detailed sub-solution release recaps and webcasts to learn more.SAP Commerce CloudSAP Commerce Cloud recapView webcast replaySign up for the Commerce Tech-Focused U...

SAP Learning Management System- Item Completion Assignment Profile Question

For our Leadership Training program, our team has multiple items that all constitute substitute credit for each other.We want the curricula & item to fall off their profile after they receive credit for any of the other items so in the assignment pro...

CX Onboarding: Organizational Change Management as the Key to a Successful CX Implementation

Organizational Change Management as the Key to a Successful CX ImplementationCustomer Experience (CX) implementations create powerful opportunities to transform how organizations engage with their customers and empower their employees. When employees...

Elevate Your Commerce Strategy: AI-Focused Live Sessions for SAP Commerce Cloud

AI is transforming the way we approach e-commerce, from streamlining development to revolutionizing customer engagement. To ensure you have the most current knowledge, we are highlighting three essential instructor-led live sessions that showcase the...

SAP CX Product Inspiration Series 2026: Execute CX as your Growth Stratetegy

Customer experience has entered a new era. In 2026, engagement alone is no longer enough. Businesses win by executing with intelligence, speed, and context across the entire enterprise. With AI embedded directly into sales, service, commerce, and eng...

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2605 C4C Release Content

Hi SAP,when will 2605 C4C Release Content be published?Cheers,Pavla

Native Promotion Engine Crashes Due to Integer Overflow When numberOfUnits Exceeds Integer.MAX_VALUE

PRIORITY: HighCOMPONENT: SAP Commerce Cloud — Promotion Engine / Rule Engine Calculation Service---## 1. Issue SummaryWe have identified a native bug in the SAP Commerce Cloud Promotion Engine where order entry quantities expressed in mm² exceed the ...

SAP Sales Cloud: Q1 2026 Innovation Overview

SAP Sales Cloud: Q1 2026 Innovation OverviewSAP has strategically shifted to an AI first organization at every level so it should come as no surprise that SAP Sales Cloud development mirrors this transformation. So far in Q1, and largely planned thro...

How do I validate a ZIP code using an external API in SAP Sales Cloud v2 when registering a customer

Hello experts, how can I perform ZIP code validation using an external API? In version V1, I could do this via SDK. I wanted to be able to enter the ZIP code and have the API retrieve the address data (city, neighborhood, street). However, in version...

Item 2 Rendering of document failed. Messages have been generated during form rendering.

I was trying to print a Service Quotation and got the error above.What is the rootcause of this error?Is it configuration?If yes, is it output type config?Please help clarify.Thanks,newguycloud

Q1 2026 Innovations: SAP Enterprise Service Management

Register for our Q1 2026 Service Solutions webcast 2026 will prove to be a transformational year for many companies as AI assistants and agents drive high value in service delivery. I’m already excited about the Q2 Innovations blog! Get registered an...

Standard Warranty Module - Action A200 Dump Issue

Hi SAP ExpertsIf a customer wants to order a part to perform a self-repair on a finished product that is in warranty, how should we handle such a scenario in SAP?Currently, we are using the master warranty as a (warranty) BOM to display warranty cove...

SAP Commerce Cloud Q1 2026 Release Highlights

SAP Commerce Cloud Q1 2026 Release HighlightsThe Q1 2026 release of SAP Commerce Cloud represents a significant step forward in our ongoing commitment to deliver intelligent, unified commerce solutions. This release brings expanded AI capabilities, m...

SAP Commerce Cloud v2: Enhanced ES Service CQC Deployment Readiness

IntroductionWe're excited to announce significant enhancements to our Enterprise Support (ES) Continuous Quality Check (CQC) for Deployment Readiness service for SAP Commerce Cloud v2. These improvements strengthen our commitment to ensuring successf...

SAP Commerce - Custom Labels Overwritten When Running "Localize Types" During Update

Hi everyone,I’m facing an issue with SAP Commerce during system updates, specifically when using migration data and running an update running system.I noticed that some labels are being overwritten by standard SAP Commerce values. To address this, I ...

Automatic Reassignment of Cases after Employee Logs out in Service Cloud v2

Problem: Our client will go live with the Service Cloud v2 but is currently using a tool that has following logic implemented out of the box:Key Logic and Features for Automatic ReassignmentReroute on Logout: The system allows for the automatic reass...

Q1 innovations in SAP Service Cloud version 2

What’s New in SAP Service Cloud (Q1/2026)Explore a selection of our new features in this blog post and join our webcasts for live demos and deeper insights SAP Service Cloud Version 2 updates. Register for our Q1 2026 customer webcast here. We conti...

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CRM UI: BSP Exception with new validation e-mail

Hello,I have SAP 8.0 PL7 version. I have SX_SMTP_ADDRESS_CHECK set in SXPARAMS: NEW ( I try it without parameter at all). However, after entering the email address name@company or name@company. a new window opens in the browser with a BSP error. In ...

SAP Revenue Growth Management Integrated with SAP BDC: Seamless Data Integration & Governed Insights

1. Why CPG Organizations Struggle with Fragmented Data and Slow Insights Key account managers (KAMs), IT admins, and partners in the Consumer Products industry all wrestle with the same trio of issues: fragmented data across ERP, CRM, and market sour...

Error in Mass update of storage loc to materials thru tcode - MMSC_MASS

I tried updating multiple storage loc to material codes. But getting below error when clicking on -ceedexecute option. Below is the error SS for ref. Please guide me with full steos.

Understanding SAP Commerce Cloud Alerting and Thresholds

To keep your environments stable, SAP Commerce Cloud uses specific alert thresholds. These alerts help identify performance issues, infrastructure failures, and shifts in user experience.Here is a breakdown of how these monitoring rules work based on...

Modules << Business Partners << Batch Print OR Mail Customer Aging Letters(BUP20001) does not print

Hi everyone,We are currently experiencing a system-wide issue in SAP Business One where Coresuite is not generating any outputs (Email, PDF, or Excel). This is affecting multiple users and disrupting business operations.The issue occurs in the follow...

Get XML Data for Local Print Form Preview in SAP Sales/Service Cloud Version 2

Overview of my Print Form ResourcesI decided to create a separate article to avoid duplicate content in each print form blog post and simplify the maintenance. You can find the list of print form-related Blogs, information on Live Sessions and an Onb...

What Is SAP Enterprise Service Management and Why It Matters Now

Service expectations have changed.An employee needs help with payroll. A supplier has a billing question. A partner needs fast approval. Each one expects the same speed and clarity they get as consumers. When service lives in separate tools and team...

DebugSheet: Get XML Data for Local Print Form Preview in the Adobe LiveCycle Designer

Overview of my Print Form ResourcesI decided to create a separate article to avoid duplicate content in each print form blog post and simplify the maintenance. You can find the list of print form-related Blogs, information on Live Sessions and an Onb...

Request for Support: Employee Not a Valid EC User

Dear SAP Community Team,I hope you are doing well.We are facing an issue with an employee who is currently not recognized as a valid EC user. This employee is a rehired employee, and due to this, they are not being considered correctly in the system....

Oauth2 grant_type ''password" is not working after JDK21 Upgrade

Hi All,After JDK21 Upgrade, we are not able to login using the grant_type 'password'. We are getting below error.{ "error_description": "OAuth 2.0 Parameter: grant_type", "error": "unsupported_grant_type", "error_uri": "https://datatracke...