SAP Customer Experience and the Autonomous Enterprise: Where AI Agents Meet Your Customers

 SAP's Autonomous Enterprise isn't a CX story. It's an enterprise story, one where AI agents run business processes end to end, across finance, supply chain, procurement, HR, and CX, with minimal human intervention for routine work. CX is where that ...

🚀 Making Configuration Transport Easy in SAP Sales & Service Cloud V2

 Transporting Configuration Between Tenants in SAP Sales & Service Cloud V2: A Change Project GuideWith SAP Sales Cloud Version 2 (V2), SAP continues its modernisation to reinvent the CRM experience—offering a cleaner, more modern interface and a sca...

CX Onboarding - New Sales Cloud and Service Cloud V2 Playlist on AI

New Sales Cloud and Service Cloud V2 Playlist on AI: How AI Is Transforming Customer ExperienceThe business world is changing fast, and customer expectations are higher than ever. Today, customers expect seamless, personalized experiences at every to...

How to add Opportunity ID as a hyperlink column in Lead Level (COD_Mkt_Prospect) OWL screen

Hi Expert,Background:We are working on the COD_Mkt_Prospect OWL screen (Marketing Leads) in SAP Cloud Applications Studio (C4C SDK). Our requirement is to add a new column that displays the related Opportunity ID as a clickable hyperlink, so when a u...

Are you wondering why you get the following message: Your SAP Universal ID is missing a second email

Are you wondering why you get the following message: Your SAP Universal ID is missing a second email address?   Update Configuration option: Takes you directly into your Account Manager. Once logged in, you can click on, "Add identity" to add the add...

Precision at Speed: AI‑Assisted Deal Sheet Generation in SAP Revenue Growth Management

1. The Hidden Cost of Getting the Deal on Paper Every Key Account Manager in the consumer industry knows the feeling. A deal sheet is the commercial agreement that captures what was negotiated — products, pricing, trade spend, sell‑in dates, and term...

Unit Test Class in SAP OO ABAP !!!

There are four types of Classes in SAP OO ABAP:Normal ClassException ClassPersistent ClassUnit Test ClassIn this blog, I have provided a detailed explanation of Unit Test class.CUT – Code Under Test / Class Under Test:This is the Actual Production Co...

Persistent Class in SAP OO ABAP

There are four types of Classes in SAP OO ABAP:Normal ClassException ClassPersistent ClassUnit Test ClassIn this blog, I have provided a detailed explanation of Persistent class.What is a Persistent Class?Used to perform Database Operations Like Inse...

corsfilter on /medias

Hi I am getting CORS error from my Composable Storefront (SAP Commerce 2211 JDK21) when trying to fetch a media from /medias endpoint. My web site domain differs to my API domain (e.g. www.mydomain.com vs  api.mydomain.com). This difference is enough...

SAP Commerce Cloud SSR - Intermittent HttpErrorResponse status 0 / UND_ERR_SOCKET during OCC calls

SAP Commerce Cloud SSR - Intermittent HttpErrorResponse status 0 / UND_ERR_SOCKET during OCC callsHi everyone,we are experiencing intermittent issues in an SAP Commerce Cloud SSR (Composable Storefront SSR / Angular Universal) environment.During SSR ...

BSP component view rendering issue while launching from the fiori launchpad

Hi All,We are using S4 Hana system. I have created one custom CRM BSP component (T Code : BSP_WD_CMPWB) with form view having multiple buttons for data processing from excel sheet uploaded from the desktop.We have created Fiori tile to launch this cu...

財務リーダーが価格戦略で「ゲームを変える」時代 ―― SAP CPQが切り拓く企業価値向上の可能性

はじめに：価格設定はなぜ経営課題なのかB2B企業において、価格の設定方法は企業価値（株価）に対して深い影響を及ぼします。それは単に「製品にいくら付けるか」という問題ではなく、組織全体の価格計算に用いるメソドロジー（方法論）そのものが問題の本質です。価格設定メソドロジーは、営業・マーケティング・財務の各部門をつなぐ共通言語として組織に深く根付いています。だからこそ、それが「制度化」され、「ずっとこのやり方でやってきた」という固定観念として、競争優位のための変革が妨げられるケースが後を絶ちません。本...

Broadcast Emails Not Sending in SAP Business ByDesign

Hello SAP Community,We are facing an issue in SAP Business ByDesign related to email campaigns.When we send mass emails through Campaigns, the emails are executing successfully and are being delivered properly.However, when we try to send broadcast e...

Launch Transactions from Web UI if the Browser Version is NOT Compatible with the SAP Version

Background:The GUI Transaction getting launched from Web UI via Transaction Launcher might throw an error "500 Internal Server Error" and not get launched properly.On analysis, it was found that this was due to Non-Compatibility between the SAP Versi...

Crm010 error while creating bp

Getting below errorDie Zahlungskarte wird noch verwendet, darf aber gelöscht werden Message No. R1595

C_TS452 Practice exam

HelloAt the moment, i'm working to complete the C_TS452 certification Soucing and Procurement.I want to know if it's possible to find somewhere in the community some practice exam to train myself.Thank you in advance.Best Regards.

What is the best way to create a (semi-automatic) newsletter from my website data?

Hello,I would like to create a newsletter "Agenda".  All the data for this creation can be found on my company's website.  I can receive periodically an XML file containing useful data from my website.  What is the best way to import this data in a n...

Retirement of Sales Cloud (V1) Classroom Training

Hello Everyone,On behalf of the Product Learning Team, I wanted to share an important update regarding our Sales Cloud (V1) a.k.a C4C  Classroom Training .We are announcing the retirement of the following  Sales Cloud (V1) Classroom Trainings, effect...

SAP SOLMAN E-signature on status change

SAP SOLMAN – digital SignatureRequirement – Upon every status change for CD/ RFC, a digital signature pop- up should open, once successfully signed, user detail, along with entered comment, changed status should be captured in Text log section.Here I...

Mashup Communication between 2 Mashups and parameter PassThrough

Hello community,having 2 Mashups on BTP (lets say Mashup A and Mashup B),  I want a Button in Mashup A to open Mashup B as a workcenter AND !! parse a custom parameter. What is working: Open Mashup B as Workcenter, what is not working: Passing the pa...

Chat GPT Codex with ABAP Develop

I started this posting with the question of whether ABAP development could be achieved through AI as an SAP Consultant.The requirement I received was to generate monthly user transaction usage statistics from ST03N.Although SAP provides the standard ...

Audit Report for Business Roles Including UI Switches in SAP C4C

Hello SAP C4C Experts,I am currently trying to build a complete mapping report in SAP Sales Cloud (C4C) between:-Business Roles-Work Centers / Work Center Views-Access Restrictions / Access Rights-UI SwitchesThe issue is that I could not find a stand...

Clarification Required: No Email Notification on User Removal from Organization (CDC B2B)

Hi Teams,SAP CDC B2B is designed to support multi-organization membership out of the box, where users can be associated with multiple organizations, and existing users are automatically linked when invited.I have recently tested this behavior and obs...

C4C to S/4 Hana Cloud Private edition Integration for Follow up service order

Hi,I am setting up an integration between C4C and S/4 Hana cloud private edition in order to replicate follow-up service ticket as an 'External Service Order'. I am following the SAP document - Service Order Integration with S/4HANA | SAP Help Portal...

CX Onboarding - Transforming Enterprise Service Delivery with SAP Enterprise Service Management

Transforming Enterprise Service Delivery with SAP Enterprise Service ManagementIn today's business landscape, diverse departments often cater to different types of "customers" —whether they are employees, suppliers, partners, or end-users. Despite th...

SAP Commerce Cloud – B2B Quotes: Sales Rep Dashboard Without ASM Impersonation

Hi experts,I’m working on a B2B scenario in SAP Commerce Cloud (recent versions) using the standard Quotes functionality.Current flow (OOTB):Buyer creates a quote request from the cartSales rep accesses it via Assisted Service Module (ASM)Sales rep m...

Info Log Connector Attributes

Hello support,we need to have more details about the meaning of some attributes sent by the log connector. Unfortunatelly in the doc the description of the following attributes is not present:External IDRole External IDCross-account access identifier...

customer does want to buy services cloud version 2 wants case Management in sales cloud version2 it

customer does want to buy services cloud version 2 wants case Management in sales cloud version2 it is possible or you have to bring these functionalities3in s4 hana rise possibel case Management process is there in s4 hana which will satisfy this re...

customer does want to buy services cloud version 2 wants case mangenment in sales cloud version2 it

customer does want to buy services cloud version 2 wants case Management in sales cloud version2 it is possible or you have to bring these functionalities3in s4 hana rise possibel case Management process is there in s4 hana which will satisfy this re...

How Growing Businesses Simplify Complex Operations with an Integrated ERP System

In the world of commerce, business growth often brings increased operational complexity. What once worked well for a small team—spreadsheets, point solutions, and manual processes—can quickly become inefficient and difficult to manage as the company ...

Adding Custom Sort Metrics in SAP Commerce

IntroductionIn modern e-commerce, providing customers with flexible sorting options is crucial for enhancing user experience and driving sales. While SAP Commerce provides default sorting options like relevance, price, and name, businesses often need...

Embedding Custom Service List Views in Application UI

This feature enables administrators to embed custom service list views within both standard and custom UIs via adaptation configuration, with support for passing contextual parameters from the host UI.Business Benefits:By embedding relevant custom se...

Billing control in Third-Party with Shipping Notification (BD3_GB) – Inbound Delivery dependency

Hi everyone,I am currently testing the scope item BD3_GB in SAP S/4HANA Cloud Public Edition, and I have a question regarding billing control.In this scenario, using item category DB1 (required to enable the billing plan), I have observed that the sy...

Extend the Visit PDF Print Form and SAP Sales Cloud Version 2 using Side-By-Side Extensibility

GoalThis blog is about extending the Visit Summary PDF/print form in SAP Sales Cloud Version 2 with the attendees'/contacts' Job Titles. Since this is not possible out of the box, the blog discusses the extension approach covering side-by-side extens...

Requirement for Restriction on Goods Issue Against Rejected Reservations

Dear  Experts,during our daily operations it was observed that material can still be issued through MIGO even when the related reservation has been rejected by the approving authority.Further, while generating the reservation list through T-code MB25...

Dynamic Properties for Custom Services

Managing complex business requirements often requires flexibility in how fields behave across different scenarios. Today, we're excited to announce that Dynamic Properties are now supported for custom entities created via custom service settings. Dyn...

New applicant workbench

please can someone confirm is the New Applicant Work Bench will be mandatory as of May 2026. There is an issue in production that the ability to send agencies emails is no longer working or coming up as an option.We have asked SAP but no one can seem...

Which system supports CL_CTS_API?

Hello Support Team,I'd like to use CL_CTS_API. I tested the following systems, but they do not appear to support CL_CTS_API:SAP S/4HANA 2025, Fully-Activated ApplianceSAP S/4HANA 2023 FPS03, Fully-Activated ApplianceCould you please advise which SAP ...

How to Backup SAP commerce cloud promotion from One enviroment and load to different environment?

Customer Checkout - Deposit , Age Verification

Hello everyone,I need some insights , if anyone have implemented the following in Customer Checkout in Retail industry .How did you achieve Age Verification based for specificarticles or article groups, for example alcoholic beverages? Any standard w...

Powering unique engagement at Sapphire 2026

Thousands of marketers and CX leaders are heading to Sapphire in Orlando and Madrid this May to join SAP leaders and industry peers for the reveal of a reimagined Joule experience — and our bold new vision for how businesses will run from now on. SAP...

custom field to the business volume selection criteria in Condition Contracts - Sales Rebates

Hello communityWe are working with the scope item Sales Rebate Processing (1B6) in sap public cloud.We have the following questions:- Is it possible to add a custom field to the business volume selection criteria in the "Manage Condition Contracts - ...

Your Voice in Action: Q1 2026 Customer Influence Highlights for SAP Sales, Service Cloud V2 & ESM

At SAP, our product roadmap is shaped by the people who use it every day. Each quarter, we review the Customer Influence Session to prioritize the quick wins and strategic enhancements our users care about most. The Q1 2026 results are in — and they ...

What's New in SAP Sales & Service Cloud V2 Analytics - April 2026

As part of our Q1 2026 releases, SAP continues to strengthen analytics capabilities across SAP Sales & Service Cloud V2 and SAP Enterprise Service Management. These enhancements reflect a dual focus:Expanding extensibility through partner and custome...

Data Collection Without Cart- in Webextend

Hey Everyone!In SAP Enagegement Cloud (previously Emarsys) I have observed a high number of error in the Predict Data Sources where the error message states 'Data-collection events without cart:'It goes up as 33% of events being marked as such. The e...