Find a knowledge base article

[Former Member]

Hi, I'm trying to investigate a timeout issue with crystal report viewer. I'd like to read the knowledge base article that was previously at

http://support.businessobjects.com/library/kbase/articles/c2018701.asp

Can someone tell me if the kb articles have all been migrated to an SAP location and how to track them down please? I've attempted to use the advanced search feature on the SAP notes page with c2018701 as the notes ID, but there is no 'search' button to kick off the query.

[Former Member · Accepted solution]

Hi Colin

Please visit the following link to see the Note#c2018701

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F6465...

If you are not able to view it, here is the content of the Note:

Error: "Maximum processing time or maximum records limit reached."

Symptom

When attempting to view a report in BusinessObjects Enterprise XI or Crystal Reports Server 11, the following error message appears:

"Maximum processing time or maximum records limit reached"

Cause

This error message appears because the Crystal Reports Page Server and Report Application Server (RAS) return a maximum of 20,000 records by default.

Resolution

To resolve this error message for the Page Server:

Go to Start > Programs > BusinessObjects XI > BusinessObjects Enterprise (or Crystal Reports Server) > Central Management Console.

Log into the CMC with an Administrator's account.

Click 'Servers', and then click the 'Crystal Reports Page Server'.

Under the 'Properties' tab, change the option 'Database Records To Read When Previewing Or Refreshing a Report' to 'Unlimited'.

Click 'Update'.

Restart the Crystal Reports Page Server service.

To resolve this error message for the RAS Server:

Go to Start > Programs > BusinessObjects XI > BusinessObjects Enterprise (or Crystal Reports Server) > Central Configuration Manager.

Hope this helps!!!

Regards

Sourashree

[Former Member · Accepted solution]

Sourashree,

you amaze me every time you post something here in this forum.

I have been looking for it under the exact same link however I couldn't find it.

Maybe I had to open my eyes properly )

Thanks for sharing it though.

Oh and error number is:

1219649 - Error: "Maximum processing time or maximum records limit reached."

Regards

Jehanzeb

[Former Member · Accepted solution]

Sourashree,

I've been trying to get in there. What do we have to do in order to get a user name and password?

Thanks,

Jason

[Former Member · Accepted solution]

Hi Jason

You need to get in touch with the Customer the Interaction Centre(CIC) for getting User name and Password.

If you could let us know the country name where you are located, we would be able to provide you the phone number for CIC over there.

Hope this helps!!!

Regards

Sourashree

[Former Member · Accepted solution]

Sourashree,

I'm in the United States

Jason

[Former Member · Accepted solution]

Thanks for the content of the note Sourashree, that is very helpful. I'm not able to access the link directly but I'll see if I can get a userid and password. Can I ask how you found it though? Did you search on the error or is there a way to map the kb number to a unique id in SAP? I'd like to be able to find articles in future without having to post in the forum

[Former Member · Accepted solution]

Hi Jason

For getting the Login Id and Password fro SAP and BusinessObjects Portal you have to contact to our Customer Interaction Center (CIC)

Below are the contact numbers of CIC in Americas:

USA T: +1 800 677 7271 (toll-free) (24 x 7)

T: +1 610 661 7241 (if dialing from outside North America) (24 x 7)

F: +1 610 661 0716

Canada T: +1 888 471 4727 (toll-free) (24 x 7)

T: +1 610 661 7257 (if dialing from outside North America) (24 x 7)

F: +1 610 661 0716

For North America: T: for E-Sourcing customers: +1 866 456 1983

T: for E-Sourcing providers: +1 866 456 1985

Hope it helps!!

Regards

Sourashree

[Former Member · Accepted solution]

Hi Colin

To search for the notes(KBase articles), you need to logon to the Service Market Place(SMP) -> Go to the Support Portal -> Click on Help & Support .

Here you can search for a particular note number or simply type in the error message and search for all the notes related to the same.

Hope it helps!!!

Regards

Sourashree

[Former Member · Accepted solution]

Hi Colin,

All the Knowledge Base Articles from Business Objects is migrated to SAP's Service market place.

You need to log in to www. service. sap. com(remove the spaces)

Under SAP Support Portal,you would find a link "SAP Notes Search"

Once you click on the link you would be taken to a page where you need to enter the Knowledge Base Article.

For accessing the Service Market Place you nee to have the Logon Credentials.

Hope this helps,

Shraddha

[Former Member · Accepted solution]

Nice try,

Apparently I'm a piece of crap, because I only have Crystal Reports and CRS. I'm not worthy of a user name. I guess I get to ride in the back of the bus with the rest of the kids who aren't real SAP customers.

If I have anything to say about it, we never will be either.

Jason

[Former Member · Accepted solution]

What happened?

Are Business Objects customers not allowed to get a username? I thought they both are working together from now on?

What did they say?

Regards

Jehanzeb

[Former Member · Accepted solution]

They took me back here: [https://www.sdn.sap.com/irj/sdn/businessobjects-support] and let me know that this is where I belong.

Jason

[Former Member · Accepted solution]

Well Jason,

you not to worry if you need any help in any case let me know. I have access to that place and I can get you articles whenever you want.

))

Regards

Jehanzeb

[Former Member · Accepted solution]

Do you have an "S" account?

[Former Member · Accepted solution]

Yep!

well our company has it. Our company is based all over the world and in America they use SAP. They have users on them and I added myself when I joined the company.

Regards

Jehanzeb

[Former Member · Accepted solution]

I just sent an email to Kirby Leong to see if he can do anything.

[Former Member · Accepted solution]

Oh cool.

I just fixed my same issue with limit reached by changing the limit under Crystal Reports Page Server (set to 0) and Report Application Server (RAS) (set to -1)

and now it is working.

))

Let us know if that works for you Collin

Regards

Jehanzeb

[Former Member]

"I don't believe it" (in the voice of Mr Meldrew)

I knew I was doing something wrong - you have to have the * in BOJ* in the application area if you are using that box however I am sure I tried it blank

thanks

Andrew

[Former Member]

At the end of the day if it is working that's all what it matters!

Regards

jehanzeb

[Former Member]

Hi Shraddha

but this does not work for me, so what am I doing wrong

I click on "Help & Support" and then "Search for SAP Notes"

I get a data entry from and in the top right corner is a box labeled "Number"

do I use this for the SAP note number? or do I put the number in the search term box?

There is a link to "Refer to the learning map" and if I watch the English version PPT it has 2 example notes 1167659 (a SAP one) and 1004573 (a BO one)

I can search using the number box or the search term box and I get the SAP one as shown in the PPT but if I search for the BO one I get note from a different application area if I leave the application area blank or nothing if I have BOJ* - it just says "Did you mean 1004513" and if I click on that it again says nothing found "Did you mean 10051" and clicking on that give me a list with "1181088" in it which is a BOJ note and if I go back to the start and type 1181088 in the "Number" box takes me straight to it

so Shraddha, how did you find the note 4616600? what did you type where?

[Former Member]

Andrew it worked for me though. I did find the article

Here is what I did

1: Logon to [https://websmp101.sap-ag.de/~SAPIDP/002006825000000234912001E]

2: Choose SAP Notes Search

Access the SAP Support Portal

Install an SAP Passport and Benefit from Single Sign-on

Supporting your SAP solution to run optimally during its entire lifecycle

SAP Notes Search | Request Help | Product Errors | Software Download | SAP Support Center Addresses |

3:Use your username and password to login

4: On this page I can see [https://websmp101.sap-ag.de/notes]

SAP Notes Search

Extension of Notes Database

With the integration of Business Objects into SAP, the SAP Notes database was enlarged by Business Objects Notes. Business Objects Notes are linked to the new application area BOJ*. For more details please refer to the Learning Map.

5: Under search term type 4616600.

6: Click Search

7: you get

1. 0.580 BOJ-ERQ-DKI 1199172 What are the minimum rights to view Desktop Intelligence doc 29.01.2008

That is your note.

Hope this helps

Regards

Jehanzeb

[Former Member]

yes but Sourashree Ghosh published a link to the article requested

and Shraddha Arya says

All the Knowledge Base Articles from Business Objects is migrated to SAP's Service market place. 

and everyother web page message about knowledge base articles points you at SAP notes

so I assumed I was doing something wrong

[Former Member]

Hi Andrew

The article 4616600(What are the minimum rights to view Desktop Intelligence documents?) is present in the SAP Notes Search.To find it this Article:

1.You need to log in to www. service. sap. com(remove the spaces)

2.Under SAP Support Portal,you would find a link "SAP Notes Search"

3.Once you click on the link you would be taken to a page where you need to enter the Knowledge Base Article.

(Keep the Application Area Blank)

To access the www. service. sap. com(remove the spaces) you need have the Logon Credentials.

In case if you do not find the Note,the contents of the note are as follows:

Symptom

What are the minimum rights required to view Desktop Intelligence documents in BusinessObjects Enterprise XI Release 2?

Resolution

Folder (permission set on the parent folder of the document, document should inherit rights)

General

View Object

Desktop Intelligence

Refresh report data

Refresh LOV (only for LOV)

Use LOV (only for LOV)

Report

Refresh report data

Connection (permission set on the connection itself and not on the connection folder)

General

View Object

Connection

DataAccess

Universe (permission set on the Universe itself, not on the Universe folder)

General

View Object

DataAccess (only for LOV)

Desktop Intelligence Application

General

Log on

Desktop Intelligence

Report Interation

Refresh

Retrieve

Use LOV (only for LOV)

Refresh LOV (only for LOV)

Keywords

Deski DektopIntelligence view permission rights Enterprise XIr2 , 4616600

Header Data

Released on 29.01.2008 16:32:24 by Support (SUPPORT)

Current Release Status Released to Customer

Target Release Status Released to Customer

Responsible Support ( SUPPORT )

Category Problem

Application Area BOJ-ERQ-DKI

Product Version BOBJ ENTERPRISE XI R2

BOBJ ENTERPRISE XI

Other Properties

Business Objects Article ID 4616600

Business Objects ProductFamilyMajorVersion BusinessObjects Enterprise XI

Business Objects ProductName BusinessObjects Desktop Intelligence

BusinessObjects Enterprise

Business Objects ProductMajorVersion BusinessObjects Enterprise XI

Business Objects BuildVersion 11.5.0.0

Business Objects SupportQueue Architecture

Business Objects ProductLanguage English

[Former Member]

Morning Shradha,

I simply don't understand one thing, why SAP has restricted access to knowledge base articles? I mean these are open articles aren't they? Secondly if you search for these articles online you are transferred to BO website which transfer you to this forum.

What's the point of transferring people here when the articles won't be published here!

Out of my understanding!!!

Regards

Jehanzeb

[Former Member]

thanks but no thanks - I already have that article I have a print out of it

the point I am trying to make is that searching SAP Notes does not work - it does NOT return old BO KBase articles even if you type in the exact number or a known phrase

what am I doing wrong using SAP Notes Search

Regards

Andrew

[Former Member]

You are NOT doing anything wrong, there are some articles which are in the search list and some aren't like if you read the above posts you will see that even first article which was requested, I could not find by using the old article number.

Later Sourashee some how found it, I have no idea what they have done when they moved the articles over to SAP.

Sorry cant be much of help in this case.

Regards

Jehanzeb

[Former Member]

searching for old BO KBase article numbers on https://websmp202.sap-ag.de/notes in either "search term" or "number" boxes does not work

for instance I have a print out of 4616600 - What are the minimum rights required to view Desktop Intelligence documents on BusinessObjects Enterprise XI Release 2?

if I search for 4616600 or if I search for any combination of the words then nothing is returned

I have set "Application area" to BOJ

what am I doing wrong?

regards

Andrew

This should probably be in "Business Objects General" rather than "Crystal Reports Design"

[Former Member]

Andrew, I googled your question and recieved plenty of pdf's, not sure which one is going to suit you but here is the link.

[http://www.google.co.uk/search?hl=en&rlz=1B3GGGL_enGB294GB294&q=WhataretheminimumrightsrequiredtoviewDesktopIntelligencedocumentsonBusinessObjectsEnterpriseXIRelease2&btnG=Search&meta=]

hope this helps

Regards

Jehanzeb

[Former Member]

Morning Colin,

Right let me see....

are you referring to Crystal Reports Server Infoview? or is it within Crystal Reports?

Regards

Jehanzeb

[Former Member]

Its CrystalReportsViewer Jehanzeb, we are accessing the reports through a bespoke ASP.NET portal. I'm more concerned with trying to find out how to navigate through SAPs help interface though as there are many links on the web that point to pages which are not working. Do you know if these articles still exist?

Thanks,

Colin

[Former Member]

To be honest I think they forgot to put that particular article because when I searched online it does point to old link and when I use the same article it does not bring anything.

I tried using "timeout" report "viewer" and it brought the results related to Infoviewer.

Usually they have all these articles which point to wrong links under SAP.

I have used number of articles which were pointing to old link under SAP and they work.

I think they forgot to add the article in your case or they have taken it out because they might have ended the support?

Not sure but the best place to ask this would be under "social, coffee area" of this forum list.

Why?

well usually when you post anything there allot of Moderators and SAP people reply to your email, additionally this question might be related as general question which can be best answered there.

You can try it, there is no harm making another post there too.

Here is the link to it

[LINK|;

This might help you.

P.S if you do find out where it is, please post it here too. Just to help others if they are searching.

Many thanks

Regards

Jehanzeb

[Former Member]

That's very useful Jehanzeb, thanks. I'll update this thread if I find out anything else.

Colin