Find a knowledge base article

[Former Member]

Hi, I'm trying to investigate a timeout issue with crystal report viewer. I'd like to read the knowledge base article that was previously at

http://support.businessobjects.com/library/kbase/articles/c2018701.asp

Can someone tell me if the kb articles have all been migrated to an SAP location and how to track them down please? I've attempted to use the advanced search feature on the SAP notes page with c2018701 as the notes ID, but there is no 'search' button to kick off the query.

[Former Member]

yes but Sourashree Ghosh published a link to the article requested

and Shraddha Arya says

All the Knowledge Base Articles from Business Objects is migrated to SAP's Service market place. 

and everyother web page message about knowledge base articles points you at SAP notes

so I assumed I was doing something wrong

[Former Member]

Hi Andrew

The article 4616600(What are the minimum rights to view Desktop Intelligence documents?) is present in the SAP Notes Search.To find it this Article:

1.You need to log in to www. service. sap. com(remove the spaces)

2.Under SAP Support Portal,you would find a link "SAP Notes Search"

3.Once you click on the link you would be taken to a page where you need to enter the Knowledge Base Article.

(Keep the Application Area Blank)

To access the www. service. sap. com(remove the spaces) you need have the Logon Credentials.

In case if you do not find the Note,the contents of the note are as follows:

Symptom

What are the minimum rights required to view Desktop Intelligence documents in BusinessObjects Enterprise XI Release 2?

Resolution

Folder (permission set on the parent folder of the document, document should inherit rights)

General

View Object

Desktop Intelligence

Refresh report data

Refresh LOV (only for LOV)

Use LOV (only for LOV)

Report

Refresh report data

Connection (permission set on the connection itself and not on the connection folder)

General

View Object

Connection

DataAccess

Universe (permission set on the Universe itself, not on the Universe folder)

General

View Object

DataAccess (only for LOV)

Desktop Intelligence Application

General

Log on

Desktop Intelligence

Report Interation

Refresh

Retrieve

Use LOV (only for LOV)

Refresh LOV (only for LOV)

Keywords

Deski DektopIntelligence view permission rights Enterprise XIr2 , 4616600

Header Data

Released on 29.01.2008 16:32:24 by Support (SUPPORT)

Current Release Status Released to Customer

Target Release Status Released to Customer

Responsible Support ( SUPPORT )

Category Problem

Application Area BOJ-ERQ-DKI

Product Version BOBJ ENTERPRISE XI R2

BOBJ ENTERPRISE XI

Other Properties

Business Objects Article ID 4616600

Business Objects ProductFamilyMajorVersion BusinessObjects Enterprise XI

Business Objects ProductName BusinessObjects Desktop Intelligence

BusinessObjects Enterprise

Business Objects ProductMajorVersion BusinessObjects Enterprise XI

Business Objects BuildVersion 11.5.0.0

Business Objects SupportQueue Architecture

Business Objects ProductLanguage English

[Former Member]

Morning Shradha,

I simply don't understand one thing, why SAP has restricted access to knowledge base articles? I mean these are open articles aren't they? Secondly if you search for these articles online you are transferred to BO website which transfer you to this forum.

What's the point of transferring people here when the articles won't be published here!

Out of my understanding!!!

Regards

Jehanzeb