Find a knowledge base article

[Former Member]

Hi, I'm trying to investigate a timeout issue with crystal report viewer. I'd like to read the knowledge base article that was previously at

http://support.businessobjects.com/library/kbase/articles/c2018701.asp

Can someone tell me if the kb articles have all been migrated to an SAP location and how to track them down please? I've attempted to use the advanced search feature on the SAP notes page with c2018701 as the notes ID, but there is no 'search' button to kick off the query.

[Former Member]

Hi Shraddha

but this does not work for me, so what am I doing wrong

I click on "Help & Support" and then "Search for SAP Notes"

I get a data entry from and in the top right corner is a box labeled "Number"

do I use this for the SAP note number? or do I put the number in the search term box?

There is a link to "Refer to the learning map" and if I watch the English version PPT it has 2 example notes 1167659 (a SAP one) and 1004573 (a BO one)

I can search using the number box or the search term box and I get the SAP one as shown in the PPT but if I search for the BO one I get note from a different application area if I leave the application area blank or nothing if I have BOJ* - it just says "Did you mean 1004513" and if I click on that it again says nothing found "Did you mean 10051" and clicking on that give me a list with "1181088" in it which is a BOJ note and if I go back to the start and type 1181088 in the "Number" box takes me straight to it

so Shraddha, how did you find the note 4616600? what did you type where?

[Former Member]

Andrew it worked for me though. I did find the article

Here is what I did

1: Logon to [https://websmp101.sap-ag.de/~SAPIDP/002006825000000234912001E]

2: Choose SAP Notes Search

Access the SAP Support Portal

Install an SAP Passport and Benefit from Single Sign-on

Supporting your SAP solution to run optimally during its entire lifecycle

SAP Notes Search | Request Help | Product Errors | Software Download | SAP Support Center Addresses |

3:Use your username and password to login

4: On this page I can see [https://websmp101.sap-ag.de/notes]

SAP Notes Search

Extension of Notes Database

With the integration of Business Objects into SAP, the SAP Notes database was enlarged by Business Objects Notes. Business Objects Notes are linked to the new application area BOJ*. For more details please refer to the Learning Map.

5: Under search term type 4616600.

6: Click Search

7: you get

1. 0.580 BOJ-ERQ-DKI 1199172 What are the minimum rights to view Desktop Intelligence doc 29.01.2008

That is your note.

Hope this helps

Regards

Jehanzeb