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Find a knowledge base article

Former Member
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Hi, I'm trying to investigate a timeout issue with crystal report viewer. I'd like to read the knowledge base article that was previously at

http://support.businessobjects.com/library/kbase/articles/c2018701.asp

Can someone tell me if the kb articles have all been migrated to an SAP location and how to track them down please? I've attempted to use the advanced search feature on the SAP notes page with c2018701 as the notes ID, but there is no 'search' button to kick off the query.

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Former Member
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Morning Colin,

Right let me see....

are you referring to Crystal Reports Server Infoview? or is it within Crystal Reports?

Regards

Jehanzeb

Former Member
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Its CrystalReportsViewer Jehanzeb, we are accessing the reports through a bespoke ASP.NET portal. I'm more concerned with trying to find out how to navigate through SAPs help interface though as there are many links on the web that point to pages which are not working. Do you know if these articles still exist?

Thanks,

Colin

Former Member
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To be honest I think they forgot to put that particular article because when I searched online it does point to old link and when I use the same article it does not bring anything.

I tried using "timeout" report "viewer" and it brought the results related to Infoviewer.

Usually they have all these articles which point to wrong links under SAP.

I have used number of articles which were pointing to old link under SAP and they work.

I think they forgot to add the article in your case or they have taken it out because they might have ended the support?

Not sure but the best place to ask this would be under "social, coffee area" of this forum list.

Why?

well usually when you post anything there allot of Moderators and SAP people reply to your email, additionally this question might be related as general question which can be best answered there.

You can try it, there is no harm making another post there too.

Here is the link to it

[LINK|;

This might help you.

P.S if you do find out where it is, please post it here too. Just to help others if they are searching.

Many thanks

Regards

Jehanzeb

Former Member
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That's very useful Jehanzeb, thanks. I'll update this thread if I find out anything else.

Colin