EC Alert and notification for Contract End

[Srikanth02]

Hi Friends,

I created a business rule to execute when the Contract End date is less than one day. I maintained this rule in Job Information (SaveAlert) and maintained Alert messages and workflow notifications.

When I executed EC Alert and notification job from Provisioning. It read 2 records from job info for the contract end date, but no alerts were created. I tried to create a trace rule also, but no records were found when I downloaded it.

Please help me where I am making a mistake.

Regards,

Srikanth

[Summaiya1 · Accepted solution]

Hi Srikanth,

Please remove the highlighted statement form the rule and try.

Thanks,

Summaiya

[carolina_darr]

Hi All,

Due to the new release, this rule is not triggering an alert message. At first I created with a basic scenario, and it worked, but now I don´t what happened that it doesn´t works. Also I changed the scenario to Scenario: Trigger Rules to Generate Employee Central Alerts, and the alert message is not triggered.

Does anyone knows how can I fix this?

Thanks for your help!

Note: same rule but I change Job Information Mode. Job Information

[eto]

cdarrigo - where you able to solve it? Users reported the same issue to us now.

[Srikanth02]

Hi Summaiya,

Thanks, it worked as per your suggestion.

Regards,

Srikanth

[Srikanth02]

Hi Summaiya,

Thanks for the reply.

I updated the rule as you mentioned and when I ran EC Alerts and Notifications, the Jobinfo values are checked but somehow rule didn't get triggered.

Regards,

Srikanth

[Summaiya1]

Hi Srikanth,

Please change the below statement in the first part , and remove the other statements .

Job information Model (recommended).Contract End Date Value is not equal to Null

Thanks,
Summaiya

[nlgro023]

What is the point of the first part of your if statement (to me there is no use case to check current with prior end date as that should never matter)? I'd personally remove that clause and ensure in your set statement that the parameter is added that removes duplicate notifications (much easier and more clean to be honest).