SAP Contact Center - Queue Callback Function

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The queue callback function is a feature that allows customers to leave a callback request into an IVR. This function involves the Callback IVR and Callback Caller IVR applications and two queues, a customer service queue and a callback queue. Please see the following wiki document for some basic configuration examples on how to perform the required steps:

SAP Contact Center 7 - How to set up a queue callback - CRM - SCN Wiki