About lloyd_goveia

lloyd_goveia

IntroductionWhen integrating Computer Telephony Integration (CTI) with SAP Service Cloud Agent Desktop, ensuring that the required payloads are constructed and processed correctly is a critical step. This blog intents to walk you through creating a ...

lloyd_goveia

Welcome to a new round of SAP Contact Center Customer Connection With the beautiful colors of fall, we are reminded of the circle of life. Although not so profound as life itself, we are also starting yet another great round of the SAP Influence pro...

lloyd_goveia

Dear customer, At SAP Support, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP Cloud customers are not aware of the channels available to them to expedite this process. In this blog, ...

lloyd_goveia

Table of Contents Introduction // Getting started // Viewing logs // Navigation // Find Window Interface // Simple screening // Basic Call ID trace // Hotkeys Introduction BLV tool (SAP CONTACT CENTER/BCM Log Viewer) is included in every SAP CONTACT...

lloyd_goveia · Problems with SAP Contact Center Hot Fix 7.0.6.106?

Have you installed hot fix 7.0.6.106 lately? If you have and are experiencing issues, then I recommend checking Jukka's blog as we have identified a potential issue due to broken package.

lloyd_goveia

Hi Surabh,thanks for the heads up! It should be public now.cheers,LG

lloyd_goveia

Dear all,As Paula mentioned, fixing this scenario requires further actions from the CTI provider or implementation provider. For example providers can use, is the following C# example code (provided AS IS)urlparam1 = “ANI=408-361-3611&DNIS=1-800-455-...

lloyd_goveia

Dear Marie-José,This feature is now available. Please refer to https://help.sap.com/doc/3e6bad5d9b704800ac4a1b645faa240c/CLOUD/en-US/1025a0b747e942c08cae6ea2da7bed97.htmlBest regards,Lloyd

lloyd_goveia

Dear Guilherme, Thank you for such a comprehensive blog!! If you allow me, I would just add one quick update from Contact Center / Sinch Contact Pro side. Please don't use http://serveraddress/ecf/11/ecfliveactivity/ecf.html for the "Provider URL:...

lloyd_goveia

Hello Francisco,Please refer to the SAP_CCtr_Advanced_Training_Configuration_Part_2_FP16.pdf document, specifically pages 113-117. TipsAssign different ports for ECF and RIInstall different certificates for ECF and RISee Creating Certificate for Rest...

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How Can You Simplify SAP Service Cloud CTI Integration Testing? Try This Dynamic POC Widget!

SAP Contact Center is ready for a new round of the SAP Customer Influence program for 2020

Reporting incidents to SAP Support

Tips for using BLV (BCM Log Viewer)

Problems with SAP Contact Center Hot Fix 7.0.6.106?

Re: How Can You Simplify SAP Service Cloud CTI Integration Testing? Try This Dynamic POC Widget!

Re: C4C CTI Adapter based integration triggering additional browser session for incoming call.

Re: C4C How to assign multiple unassociated email messages to an existing ticket

Re: SAP Cloud for Service Telephony Integration with SAP Contact Center

Re: RI and ECF Configuration