With recent advances in Generative AI, large language model use cases have really come to life! It's not just interpreting natural language but also understanding semantic meaning behind across large corpus of language text and generating new conten...
Customers have two options to integrate external telephony with SAP Hybris C4C.
Widget based integration ( New since 2017)
Local adapter-based integration
Highlights –
Common approach for any CTI vendors. This includes SAP Contact Cente...
SLA Enhancements (as of 17.08)
Following SLA’s are already supported –
Due Date for Initial Review
Due Date for Response
Due Date for On-Site Arrival
Due Date for Completion
Due Date for Resolution
What is new - as of 17.08?
Pause SLA cl...
Real time Communication in C4CCommon Scenarios - Field Technician on C4C Mobile App communicating real time with back office AgentField Sales Rep on C4C Mobile App communicating real time with back office AgentService Agent communicating real time wi...
Support PortalTrouble shooting FAQ C4C Admin guide - SAP Hybris Cloud for Customer – SAP Help Portal Page (search for Administrator Guide, open guide and then search for ‘Configure Your Customer Service Portal’) FAQ’s-Question – I see lock signs on ...
Good insights, Tobias.
For anyone considering Bots, my suggestion - Dive in! It is a iterative process. No short-cuts. Don't wait on sidelines. You have to dive in to get better.
Yes. That is a common CTI integration approach. Partners or Customers are expected to build the integration.
LinkThat Cube is a certified partner of SAP Hybris C4C. They offer C4C-Microsoft Skype for Business integration.
https://www.sap.com/dmc...
Hi Swaroop, No specific recommendation for Cisco version. It keeps changing on Cisco side. As long Cisco integrated with C4C using on of these approaches, we are good.
