Hi,
After upgrading to the latest Google Chrome version 71.0.3578.80 the sound of the calls is not working with SAP Contact Center ECF.
The receiver of the call hears the agent, but the agent does not hear the customer.
In the previous Google C...
Hi!
With ECF chat/video widget only the chat text interaction is saved, but video stream not.
What are the possible options to also record the video stream and have it saved so that it is linked to the contact ID (quid) as well?
Can...
With SAP Contact Center SP10 came also the possibility to use ECF Voice Widget.This allows to make and answer calls withing the Chrome browser without the need to install additional components in the PC. Also it is not required to open the CDT.But wh...
Hi Kapil,In our company we are using C4C and also have some experience with Twilio and also with Sinch.I guess C4C's OData API would do just fine in this case + some simple middleware on Linux would be sufficient.Roman
Hi Adele,We are managing many SAP Contact Center installations and so far we have not seen SAP Contact Center to be a bottle neck. 100+ simultaneous calls should be no problems at all. Such numbers we see daily in IVRs and also call queues.Usually th...
Hi Jukka,
Current SAP C4C does not support CORS (https://chrome.google.com/webstore/detail/iframe-allow/gifgpciglhhpmeefjdmlpboipkibhbjg).
Because of that running SAP Contact Center FP13 widgets is not possible in C4C without an additional Chrome E...
