About piotr_pytlakowski2

piotr_pytlakowski2

Hi Guys, does anyone know when contact center 2102.1 release will be available in SAP Downloads? BR, Piotr

piotr_pytlakowski2

Hi Guys, has anyone tested the new way of OB campaigns execution based on SAP CCtr queue dialer integrated with SAP CRM via OII? Does OII send in this case the same events to ICI, as using standard (old) OB mechanism in SAP CCtr?

piotr_pytlakowski2

Hi, from time to time we have problems in communication between SAP CAI and SAP Contact Center via defined SAP Contact Center fallback channel. It works fine for weeks but suddenly it stops and when we try to transfer a chat conversalion to a "live" ...

piotr_pytlakowski2

Hi Guys, we would like to record all calls transferred by an agent to external numbers. Unfortunatelly, when we set up call recording mode to Specified for User, Queue or Campaign and then Forced - All Calls Including Forwarded Calls transferred ca...

piotr_pytlakowski2

Hi Guys, again about chat in Fiori - is it necessary to do some additional configuration of Fiori UI to handle chat interaction correctly? It works fine in HTML5 but when we switch UI to Fiori we do not see any chat related information in Live Acti...

piotr_pytlakowski2

Hi Daniel, in our case we decided to go with Sinch Chatlayer https://www.sinch.com/products/customer-engagement/chatlayer/ as it has fallback channel integrated out-of-the-box with Sinch Contact Pro (former SAP Contact Center).BR, Piotr

piotr_pytlakowski2

Hi Trey, most likely this is a custom function made by that guy who left as in SAP CCtr there is not such a standard whitelist functionality. Blacklist for outbound campaigns exists but white does not.https://help.sap.com/docs/SAP_CONTACT_CENTER/b382...

piotr_pytlakowski2

I do not really know. Ask please somebody from SAP but I'm not sure if they know something more about this 

piotr_pytlakowski2

I've heard the same from SAP PL people with no concrete information about substitute. Just info that a new SAP chatbot/assistant will be based on IBM Watson technology - but this is not confirmed officially. Existing contracts will be maintained till...

piotr_pytlakowski2

Sinch Contact Pro is still available under SAP Contact Center name in C4C Live Activity Configuration / Provider but in fact it is exactly the same product.BR, Piotr

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User Activity

Contact Center 2102.1 release

SAP CCtr queue dialer with SAP CRM OB integration

SAP Contact Center fallback channel

SAP CCtr transferred calls recording

C4C and SAP CCtr chat

Re: Alternatives for CAI

Re: Contact Center Phone Number Whitelist

Re: SAP Conversational AI is for SunSet

Re: SAP Conversational AI is for SunSet

Re: Is Whatapp api integratable into C4C?