Hi
I've searched the web but haven't found an answer. More confusion is added regarding SAP turning into Sinch.
Does anybody have an answer on when will the FP17 on-premise version be available? Where can one download it? I've been told that it c...
Hi,
Is it possible to somehow capture the video stream and record it? I mean the video thas is between a customer and and agent using Communication Panel.
I've tryed trace'ing it with Wireshark, but nothing. Have yet to see a readable packet that...
Greetings,
I have a question regarding tasks to be handled via CP Picklist. For some reason I'm not seeing any tasks in the Picklist, even though I have active e-mails waiting in queue. I've so to say normal type of e-mails waiting there that have ...
Hi,
I've tryed to find a way to change it, but was not able to. So my question is:
Is it possible that in the CDT History view an agent can see the Answer Time of the contact, instead of the time the contact arrived in the Contact Center?
Prob...
Hi,
I'm kinda confused about this. Does Communication Panel take into affect the queue setting "Integration Settings >> Launch Application or URL"?
If I add for example https://www.google.com and answer the call with CDT the link opens. If I answ...
Hi,Thanks for your answer, but it's not that simple with internal Callback IVR. It is not just simly inserting a callback request to the database. It makes many checks for different numbers.The parameter "PrevMovingNumber" must be provided, so the ca...
Hi Susanne,I would say that Jukka provided an excellent answer which gives you many options in how to solve your issues.Over all you need some sort of external application that can deliver the SMS. By my knowledge Sinch doesn't have the capability to...
Hi,I haven't heared that the contact center itself can send out SMS', but you can integrate it to communicate with a different application that sends out SMS'.For instance in the IVR you can call a function from the Customizer with pre-filled data an...
Hi,I personally wouldn't recommend modifieing the existing API that is provided by SAP. In the future it would mean that you'd have to do the modifications again, if you were to upgrade the RI software.Since the database is there, I don't see a probl...
Hi,This is a very strange path You are trying to import the campaign from. It looks like You are trying to import the campaign .txt fail from the automatic importing directory and that the automatic import is already in process. I don't think that th...
