Support backbone update for managed systems

[former_member614155]

Hi All,

I went through SAP documentation which talks about SAP Support backbone update for solman 7.2. Let me know if all the steps given in the below URL have to be performed in the managed systems as well.

https://help.sap.com/viewer/fb62c8e8d7334b1084088c649a4348f4/SP7/en-US/38d02ccb4587443c885ad01d4aeaf...

Regards,

Vishwanath

[pankaj_pabreja · Accepted solution]

Hi Vishwanath,

Please follow the guide that Sriram mentioned. There are different steps for releases < 740 and releases >=740. The main action item in the ABAP managed system is enabling SNote for digital signed notes. It would become easy if you first enable SNote for TCI notes and then implement TCI note for digital signed notes, else you will have implement 3 notes which require lot of manual efforts.

Then for releases <740, you can just request for a technical suser and then replace it in the SAPOSS destination, however for releases >740 , you will have to install the trusted certificates and create the HTTP destination and tasklist can be installed in it for SP > 8 by implementing another TCI note.

Follow the below blog for enabling TCI and digital signed note in SNote

blog

There is an automated calculator as well which you can use to get an idea about the steps as for few support packs and BASIS releases the TCI and digital signed note are already enabled. This will give you an overview of steps.

Steps

Regards,

Pankaj

[pankaj_pabreja]

Hi Vishwa,

Check the word document attached to SAP note 2827658 for troubleshooting and check if all the mentioned steps have been completed. The steps in the document explain of each step of automated tasklist SAP_BASIS_CONFIG_OSS_COMM. You can test your new RFCs one by one following this document and check the troubleshooting section at end of this document.

[former_member614155]

The issue in our sandbox environment has been resolved.

1. Restored the system back since bootstrap TCI note cannot be rolled back
2. Implemented again as per the Guide.
3. The download of notes is now using HTTPS.

[former_member614155]

Hi All,

Thanks everyone for all your help and inputs. Support backbone has been updated in all the systems, but in our CRM sandbox system, even after implementing support backbone, the oss notes are not using https connections to download the notes, its still using saposs rfc. I believe re-implementing the TCI note 2576306 as suggested by Dennis Padia in one of the forums ( https://answers.sap.com/questions/12736080/enable-snote-for-digital-signature.html ) will resolve my issue, but the question is how to do that. When I try to de-implement it says "No valid backup for package SAPK74000SCPSAPBASIS". Does someone know how to de-implement the note?

Vishwa

[pankaj_pabreja]

Hi Vishwa,

SAP has released a new SAP note 2851259 for troubleshooting digital signed note download issues and the below seems to be relevant for your issue.

Note log shows RFC is used for download even though HTTP protocol is configured in RCWB_SNOTE_DWNLD_PROC_CONFIG
Cause: RCWB_UNSIGNED_NOTE_CONFIG maintained to download unsigned note and unsigned note is downloaded in the system
Solution: First change the selection in RCWB_UNSIGNED_NOTE_CONFIG to Do not download Unsigned SAP Note.
This ensures only digital signed SAP note is downloaded.
If there is any other error message during download, check and fix the cause to download digital signed SAP Note.

Regards,

Pankaj

[YTHO]

Also see https://blogs.sap.com/2019/10/23/how-to-check-if-your-systems-are-ready-for-saps-2020-support-backbo... for how to check it.

Kind regards,

[S_Sriram]

Hi Vishwanath

Based on your SAP version have you completed the Preparation, Prerequisites and notes assistance in this guide. then you will get the SAP_BASIS_CONFIG_OSS_COMM using the transaction code STC01. On my experience you have to read the guide more then 3 to 5 time then you can define the steps based on your SAP version.

Regards

[former_member614155]

Hi Sriram,

Yes that has been done. We are actually running into an issue now when creating RFC's from STC01. The connection test is failing with below error

Connect to /H/<router at customer site>/S/3299/H/<SAProuter>/S/3299/H/apps.support.sap.com:443 failed: NIEROUT_PERM_DENIED(-94)

Do we have to maintain any entries in saprouttab.

When i directly try to connect our sandbox environment with apps.support.sap.com, it works. But the routing is denied through the router I believe. Please assist.

Regards,

Vishwa

[S_Sriram]

Hi Vishwanath.

The following reference link mean for all SAP systems, in that you can refer the following PDF link to perform the managed system configuration for support backbone update.

https://help.sap.com/doc/feb605248d4c4fb0af6ffed96346f0be/latest/en-US/loio8528fcfcbef24e459448d8b9c...

Regards

Sriram

[former_member614155]

Hi Sriram,

I referred this guide, but I am not able to execute the below task list in my satellite systems. It says task list does not exist

SAP_BASIS_CONFIG_OSS_COMM

Regards,

Vishwanath