PaperSize hell

[patrick_simons2]

First if I try to save a Page Setup (using CR 2016 SP5) for a Dymo label printer, CR doesn't keep the papersize. After changing to the correct values I save the report:

then I close the report and I reopen it:

and the 11354 has gone away. Any ideas?

Also when using Don's test program, the correct papersize is also missing:

As you see the PaperSize is already wrong after opening the report:

PS. I'm testing RAS using CR VS.Net SP22.

Another question: would it be possible to save the 11354-papersize back to the original reportfile using RAS (SaveAs-method)?

Regards,

Patrick

[former_member11696]

Hi Patrick,

IT had the 450 so I got it installed and did some testing and I noticed when you create a report and used the User Defined paper size in CRD selecting any other paper size in the app would be ignored.

So the problem you are having is not that it doesn't work with the User Defined paper size when you designed the report the problem is you now want to change it from User Defined to a specific paper size the printer supports?

Is this correct?

Another test I did was set the paper size in the report to 3.5 x 1.125. I then changed the Printer to my Zebra printer and saved it, it still had the 3.5 x 1.125 paper size. But then I took that report and set it back to the Dymo printer and now it has changed the paper size to 3.5 x 1.094

Now the original paper size is lost since the Dymo printer does not have that paper size defined in it's saved ENUM's CR tried to find the closest it could and used it. Nothing we can do about that, we only keep Report version history , not printer history.

Not sure why it missed by so much when you did it....

Now the real issue, why did you create the report with the wrong paper size?

"..... After changing to the correct values I save the report:"

As I've said multiple times when creating the report using Custom Paper sizes you need it defined in the printer, especially when using label printers.

Now the problem.... how do you set all of the reports to a specific label size when a User Defined paper size was used when the report was created but did not exist in the default printer.... I created a report using the Dymo printer with a User defined paper size and then try to set it to the 11355 ENUM and save the report using SaveAs, when open the new report I don't get the modified paper sizes like you do....

Can you send me the original report? I believe you have my e-mail address... I want to see what I get when I do it.