PaperSize hell

[patrick_simons2]

First if I try to save a Page Setup (using CR 2016 SP5) for a Dymo label printer, CR doesn't keep the papersize. After changing to the correct values I save the report:

then I close the report and I reopen it:

and the 11354 has gone away. Any ideas?

Also when using Don's test program, the correct papersize is also missing:

As you see the PaperSize is already wrong after opening the report:

PS. I'm testing RAS using CR VS.Net SP22.

Another question: would it be possible to save the 11354-papersize back to the original reportfile using RAS (SaveAs-method)?

Regards,

Patrick

[former_member11696]

Hi Patrick,

Ah that is a function of the printer itself, nothing we can do about the custom paper sizes, only option is to use what the printer sends back to us.

Oh yes I remember now we did discuss Dymo printers and Seagull....

I see the problem now, I missed it the first time... PrinterName - DYMO LabelWriter 450 (redirect 2)

You are using Remote Desktop or Citrix on a windows 2016 Server.

"(redirect 2)" is what Microsoft called "Easy Print", it doesn't work very well. And for some reason they changed it's work flow on 2016 Servers. I had a large OEM who worked with MS on a 5 minute delay when using their Easy Print drivers, I never did hear back if they fixed it or not...

I recently had a case with this exact issue, KBA

2631171 - Default printer always selected when using Remote Desktop or Cirtix client into a CR for V...

( search using Google, link will not work for you )

I never tested using CR Designer but I can see it having the same problem, it always uses the default printer on the 2016 Server, there is nothing we can do about this. It's a registry key setting for the server that MS changed and now calls it legacy.... ( I forget the exact Reg key name ). But the results are when RDC'ing or Ctrix'ing into a Remote Server it will always select the default printer on that Server and ignore the Users default printer.

Call Microsoft, nothing we can do about that..

I'll get the CR Designer Nexus to update the KBA to include CRD as well, or chat with him about it, if he's seen anyone else have this problem...

Don