Mobile workflow developers request your feedback - please speak up!

[Former Member]

Hello, The mobile development group is looking at some additional ideas for workflow on mobile devices and they have the following questions for you:

Item 1:

If you have to choose only one, what would be more important for you in case of a mobile application for approvals when you launch the application or bring it back from background after half an hour:

A) See the list of work items as fast as possible, so you can immediately try to start working even if some of the items might be out-of-date and there is some chance that you run into an error.

B) See an up-to-date list of work items and wait a bit more (2-4 seconds) for it.

Item 2:

For user decisions in the inbox, like approvals, the question is around rejections. The plan is to not require comments u2013 but there will be an option to approve/reject. After selecting reject (for example) the user will be able to reject or add comments (or cancel). The question is: Is it OK to not force comments on reject, but to make it optional only?

So u2013 please let us know what you think!

Thanks!

Ginger

[Former Member · Accepted solution]

Hello,

I haven't used workflow on mobile devices but here's my opinion anyway:

Item 1:

B) See an up-to-date list of work items and wait a bit more (2-4 seconds) for it.

Item 2:

Comments optional.

regards

Rick Bakker

hanabi technology

[former_member3555 · Accepted solution]

Thank you, Rick!

[Former Member]

Below is my options..

Item 1:

If you have to choose only one, what would be more important for you in case of a mobile application for approvals when you launch the application or bring it back from background after half an hour:

B) See an updates list of work items (probably updated frequently in back ground)- so when ever the list is provoked the user should see the updated item list.

Item 2:

For user decisions in the inbox, like approvals, the question is around rejections. The plan is to not require comments u2013 but there will be an option to approve/reject. After selecting reject (for example) the user will be able to reject or add comments (or cancel). The question is: Is it OK to not force comments on reject, but to make it optional only?

OK for keeping rejection comments optional( but can be configured to mandatory)

Edited by: Surender Yadav on Apr 19, 2011 12:04 AM

[former_member3555]

Thank you to everyone who has responded! I will leave the thread open for another week then mark it closed and give everyone points who has resonded. The mobile deveopment team is watching this thread and thank you so much for your participation!!

[suresh_subramanian2]

Hello Ginger Gatling !

My opinion for item 1 is to see an up-to-date list of work items and wait a bit more (2-4 seconds) for it.So that there won't be any need to have a chance to look out-of-date work items and so there is no chance of running into an error.

My opinion for item 2 is to make comment optional.

Regards,

S.Suresh

[Former Member]

Hi Ginger,

I only worked with some notifications sent as sms to mobiles in the past.

Item 1.

Mobile approval has added value if it allows approvers to immediately get notified of items for approval, actively asking for a complete list of workitems won't be normal behaviour,so I think I would go for speed instead of completeness .

Item 2.

Make it completely optional. Sometimes you want a reason for rejection and other times the business process isn't that important that it can be optional.

Kind regards, Rob Dielemans

[Former Member]

Hi Ginger,

Item 1:

B) See an up-to-date list of work items and wait a bit more (2-4 seconds) for it.

Item 2:

I believe that rejection comment should be mandatory. If something is rejected there has to be a reason for the same. If its optional then somebody has to follow up and find out why they have rejected and dig into finding out the reason. Approval comments could be optional but i think again depends on the business process. Sometime approval could be conditional and the approver might want to enter some approval condition.

Cheers

VJ

[Former Member]

Hi Ginger,

Item 1:

B) See an up-to-date list of work items and wait a bit more (2-4 seconds) for it.

Item 2:

Most of my clients needed the Rejection with comments as mandatory. Also some of clients needed it as optional.

So if possible Provide the option to the developers to make it as mandatory/optional.

Thanks,

Viji.

[former_member3555]

Thank you, Viji!