Logon Failed Error Encountered by Multiple Users

[#1]

Dear Team,

I have verified that the required permissions related to the folders have been granted.

However, multiple users are currently encountering a "Logon Failed" error while performing different tasks in the system. The issue is not limited to a specific activity and has been observed across various operations.

Please find the attached screenshots for your reference.

Could you please help us understand the possible cause of this issue and advise on the appropriate resolution?

[mgregur]

Hi,

from the screenshot I would say that this is a custom CR report which uses subreports. In this case, subreport datasource is not the same as the main report datasource, or the file itself got corrupted.

BR,

Matija

[Krishna42]

I am able to preview this layout successfully on the server. The issue appears to be occurring only for certain users; therefore, it does not seem to be related to the Crystal Report itself.