Failed to update cache execution. Program will exit

[usman1158]

Today I started the installation of the sp8 patch 7 and getting this error. Do you know what could be the reason ?

Log file part:

14:28:29.348 CopyOrReplaceAtomic: Attempt #19 failed. 14:28:30.517 Error: Could not move temp dest folder to dest folder. 14:28:30.518 Error: Temp dest folder: D:\SAP BusinessObjects\InstallData\tmp\crystalreports.webreporting.common.clientapi-4.0-core-nu.2 14:28:30.518 Error: Dest folder: D:\SAP BusinessObjects\InstallData\InstallCache\crystalreports.webreporting.common.clientapi-4.0-core-nu\14.2.8.3708\

OS: Window server 2016

[denis_konovalov]

If you follow the KBA https://launchpad.support.sap.com/#/notes/1952120 you won;lt have this issues.

[usman1158]

let me ask someone to give me the pdf of this KBA. is there are anyway you can copy the text here of the KBA ?

[denis_konovalov]

you need to register with SAP and obtain S user ID if you plan to use SAP software.
There is a reason KBA's are not publicaly sharable.

[TomNather]

I have followed KB article and still having these errors.

Error: Could not move temp dest folder to dest folder.

[denis_konovalov]

what exact steps did you follow ?
have you stopped ALL third party software/services that are running ?