Failed to update cache execution. Program will exit

[usman1158]

Today I started the installation of the sp8 patch 7 and getting this error. Do you know what could be the reason ?

Log file part:

14:28:29.348 CopyOrReplaceAtomic: Attempt #19 failed. 14:28:30.517 Error: Could not move temp dest folder to dest folder. 14:28:30.518 Error: Temp dest folder: D:\SAP BusinessObjects\InstallData\tmp\crystalreports.webreporting.common.clientapi-4.0-core-nu.2 14:28:30.518 Error: Dest folder: D:\SAP BusinessObjects\InstallData\InstallCache\crystalreports.webreporting.common.clientapi-4.0-core-nu\14.2.8.3708\

OS: Window server 2016

[denis_konovalov]

If you follow the KBA https://launchpad.support.sap.com/#/notes/1952120 you won;lt have this issues.

[usman1158]

let me ask someone to give me the pdf of this KBA. is there are anyway you can copy the text here of the KBA ?

[denis_konovalov]

you need to register with SAP and obtain S user ID if you plan to use SAP software.
There is a reason KBA's are not publicaly sharable.

[TomNather]

I have followed KB article and still having these errors.

Error: Could not move temp dest folder to dest folder.

[denis_konovalov]

what exact steps did you follow ?
have you stopped ALL third party software/services that are running ?

[ayman_salem]

the anti virus is one reason

otherwise, there is not enough space on the hard disk.

or, if you have carried out an update, check whether the installed version is in the InstallCache directory. (not manually removed)

[usman1158]

we have windows defender that is active i guess. But i don't see any anti virus

We have 31 GB space, it there is any space issue, then it would even pass thr first list of pre requisites

Which update?

[ayman_salem]

Is this a new installation or an update of the existing system?

Second, why is SP08_P7 and the current one is patch 11? and the last patch 12 of SP08 will be released later this week?

SP09_P300 is also available (which I recommend you)

[usman1158]

i see this resoltuon in some blogs, is there anything else we can think of ?

https://knowledge.broadcom.com/external/article/44469/following-error-occurs-while-installing.html