Service Order automatic replication change pointer

[raskolnico]

I am using replication SRVO_REPL in Data Replication Framework. And even though I have selected Direct Output in DRFIMG, no replication is triggered automatically after I change or release a service order.

Is there any further configuration that needs to be done in order to automatically replicate Service Orders ?

[RMerker]

We are facing the same issue. Have you found a solution?

[Robert-Peter]

Hello @raskolnico , hello @RMerker 

Your question seems to be quite a tough one for the community — which might explain why it’s remained unanswered for over a year. But I’ll do my best to help you both out.

Usually, even for Direct Output, change pointers must be active for the relevant Business Object (BO). Thus, I would start by checking transaction DRFIMG to check for the BO Service Orders if things are activated: Cross-System Settings > Change Pointers > Activate Change Pointers

Next thing you should check is the BAdI Implementation: DRF_OUTBOUNDAre the conditions and timings properly defined in your case?

Finally, the DRF framework doesn’t always hook into all document changes out-of-the-box. Therefore it can make sense to hook in with the ORDER_SAVE BAdI and to directly call "DRF_OUTBOUND_CALL". But that needs to be tested thoroughly. 

Let me know if that helped. If not, I'm happy to support you further.

Best, Rob