ic webclient

[#1]

hi all,

could you please tell

how to create webclient profile and frame work

is there any initial settings to be done before opening webclient

like CIC0 is the T.code in winclient , is there any T.code for webclient

please help me if anybody knows

[Former Member · Accepted solution]

The T.Code for accessing webclient is crm_ic

Configuring IC WebClient involves the following 4 steps:

1 Define IC WebClient Profile

2 Define Framework Profile

3 Assign Framework Profile to IC profile

4 Assign IC WebClient Profile to your Org Unit

Step:1 - Define IC WebClient Profile

Menu Path: IMG -> CRM ->IC Web client-> Define IC WebClient Profile

· Select “DEFAULT – IDES” profile

· Right click to copy as

· Name your profile as Z_prof_### (where ### = your CRM-ID)

· Give description XYZ’S IC WEB PROFILE (where xyz = your name)

· Save

Step:2 Creating a IC – Webclient – framework

Menu Path:IMG -> CRM ->Interaction center Webclient-> Customer-Specific System Modifications -> Define IC WebClient Runtime Framework Profiles

· Enter DEFAULT in the Profile name box

· Left click at Exec Icon (or F8) to open up the XML editor for Default profile

· Copy XML code in Clipboard (Contrl + C)

· Go one step back to the screen to select profole name

· Enter your new framework profile name as Z_FRAME_###

· Now select “Exec” (F8)

· Select option to create new object and paste the XML code you have the clipboard (Contrl + v)

· Enter Description (Your names’s Web-client framework)

· Save it.

Step:3 Assign Framework to your IC Profile

Menu Path: IMG -> CRM ->Interaction center webclient-> Define IC Webclient Profile

· Select your IC web client profile

· Make sure to set the change mode to edit the profile

· Select Z_frame_## from drop down

· Change the name to Z_FRAME_###

· Save

Step: 4 Assign your IC Profile to your Org Unit

Menu Path: SAP Menu-> Interaction Center ->  Supporting Processes-> IC Structure -> Change Organization and Staffing

· Select your Org unit : Double Click

· Goto in the Menu Bar - Detail Object - Enhanced Object

· Select Webclient Profile

· Create Infotype

· Select Z_prof_## from pull down menu

· Save

Hope this helps

[Former Member · Accepted solution]

hi thaks a alot for your concern

i strucked in your second step ie creating ic webclient framework

shall i just copy the the default frame work by renaming

what are exec icon ,XML editor

where is the clip board

what do you mean by going one step back to name profile

again what is create new object and XML code

could you please make it more clear

it would be a great favour as i was waiting to learn this for long time

[Former Member · Accepted solution]

Hi,

all the stuff regarding copying xml is related to CRM4.0 version, if you are using 5.0 version then all this is done automatically and you wont have to do any copy paste with xml...

just copy as you do with others...

[Former Member · Accepted solution]

hi ,thank you for your response

we are using crm 5.0, i copied default framework

could you please tell how to link framework and web client profile

as per your step 3 i opened webclient profile but i didnt find any drop box that displays my frame work.

and why to change the frame name as you said

waiting for your suggestion

thank you

[Former Member · Accepted solution]

to assign framework to your profile

select your IC profile and then double click on

"Assign Funtion Profiles" on the left side navigation

in this screen

for RUNTIME select your framework profile and save

[Former Member · Accepted solution]

hi thanks a lot

you solved my persistent problem.

now i can able to create the web client profile and got the screen too

now i concentrated on customising of buttons.

it will be great help for me if you extend your cooperation in the coming days

by the way could you tell me is there any external or internal integrations (hardware or software) required for web client,

and why these SAP phone, CTI,BSP in Interaction centre

Like in winclient can we create and and asigh the Title for the profile

Thanks and Regards,

sampath

[Former Member · Accepted solution]

SAP phone, CTI are for enabling telephony functions in webclient.

BSP is the view part or the UI of the webclient,

by editing the BSP you can change the content and look & feel of the webclient page.

for e.g. if you want to, say, create a new text field on the webclient page, then by editing the proper BSP you can change it to add your custom field.

Thanks,