This blog post will explain the process of setting up a phone and chat channel in the Agent Desktop(Console) Add-On, provide visual examples of incoming and outgoing calls and chats, some important points to keep in mind during this integration.This ...
Hello,
Does anyone know what happens to chat interactions from unidentified or unknown customers with Agent Console Integration?
Note: The chat activity is not created in the Activities Work Center, according to this KBA at SAP KBA 3208474
Any...
In this blog post, we will look at the history of Intelligent Sales Add-On, followed by the features available. Then we'll look at the prerequisites for enabling Intelligent Sales Execution in our C4C tenants.
ISE_History
Let's look at how Intellige...
Data Load from S/4 HANA to C4C
SE38 - Execute
COD_ERP_ORG_UNIT_EXTRACT
Organizational Data
SE38 - Execute RHALEINI
Employee Data
DRFOUT
Customer Master/Relationships
BD10
Material Master
SE38 - Execute
RCOD_CONDITIONS_EXTRACT
Offline P...
We may have come across the use of mashups in different scenarios, including, but not limited to web searches, company or industry business information, online map searches and so on within C4C. Often the business requirement would be to add them a...
Hi briolb ,Finally!! The below thread has some information:https://news.microsoft.com/2021/01/22/sap-and-microsoft-expand-partnership-and-integrate-microsoft-teams-across-solutions/ Regards,Rathika
Hi danijel.jovanovic86,Unfortunately even I couldn't find the Sort by description or by value options for Marketing Attributes like any other standard field may be because of different embedding technique used for the UI. But you can still try adding...
Hi ftsi.rnd,Can you check if the PaymentTransactionTypeCode is correctly entered?bankStatementItem.PaymentTransactionTypeCode.content ="020";You can find it in the repository explorer under BankStatmentFormat -> Code node.Thanks,Rathika
Hi paulaner32Unfortunately, Screen Scenario with Thing-based Navigation is not available for SAP Business By Design and this might be the reason you are able to view only one option under Thing Type information of UI designer. Can you please check if...
Hi oliver,Please use below links:https://answers.sap.com/answers/12995849/view.html https://answers.sap.com/answers/12995845/view.htmlIf you have a closer look at the screenshot, you can find the content that I tried to post which is not getting disp...
