Workflow Position Substitute - Not Receiving Work Items

[#1]

Hi All,

I am working on the Trip approval workflow and have maintained the approver with a position in the org unit. The Requestor is one level down to this approver and creates Trips. When the approver goes on leave he maintains a position substitute as his successor. I am using position substitutes for the Approver. The position substitute has its own PERNR allotted to it with respective user-name.

Now after maintaining the above, when the requestor creates a trip it goes to the approver's inbox and when I check the substitute inbox I cannot see the work items of the approver. I am not sure whether am I missing something as part of the position substitute maintenance. Appreciate your inputs if somebody have already worked on this.

Thanks,

Jag.

[martin_nooteboom]

Is the substitution active?

Regards,

Martin

[Former Member]

Hi Martin,

The substitute is active and I have cross checked using RH_SUBSTITUTES_GET.

Jag.

[Former Member]

HI,

DId you check to see if the EXCLUDED AGENTS include the WF_INITIATOR or so.

Or else also, i remember a while back we were trying out on the Substitution rules and If i am correct, i observed that if A is substitute for B and if A submits a witem to B, then A will not receive that witem. He will receive only if anyother than A submits a witem to B.

Please debug the corresponding FM's and let me also know.

But, I'm sure we had this test and observation. May be your debugging will help in reassuring what we observed.

Hope this helps..

venu