Webchat theme is not appearing properly

[former_member765691]

Hi All,

We are developing a Webchat interface for a SAP CAI Chatbot which we are going to host in Wordpress Website.

But while deploying the changes in a Quality environment, we are facing some theme issue for the FAQ bot.

If you see the attached image, the lines are not appearing with the Index numbers. We have investigated and found that "::marker" is missing inside the html tag - "<li>". Please check the below reference:

We are thinking to have the below solutions:

1. Finding out the wordpress theme css and change it

2. Replicating the standard webchat with some updates

What would be the possible and easy solution for our issue?

[former_member588917 · Accepted solution]

Hi Ahmad

WebChat is using the "react-markdown": "5.0.2" to render response here. You can find the Open Source to the WebChat here https://github.com/SAPConversationalAI/Webchat if you want to try replicating the standard WebChat with some updates. My best guess is there some conflict in the wordpress css (Quick test, Try removing the css and see if the WebChat display correctly)

Hope this helps

Best Regards

John Wandrocke

[former_member765691 · Accepted solution]

Thank you for the quick response. We will test that and let you know how it goes.