Web Intelligence Session Timeout

[Former Member]

I am running Business Objects XI R2 SP2 and running Xcelsius 2008 FP1.

Basically within my models i use LiveOffice to refresh the initial data used within the models and then I use QaaWS to use certain drill through parameters to retrieve more detailed information.

All this works fine and returns all the data i need, but i get session errors when accessing the models from Infoview.

When i log into Infoview, i can run 1 model fine and do all the necessary refreshes and further drill downs without any trouble, but when i close the model down and try to go into the next model i get the following error message;

Your webintelligence session has timeed out WIS: 30553.

NOw i have updated all the setting i know of eg;

1) Webi report server timeout in server properties

2) Configured the command line of the webi report server in CCM to include the timeout parameter.

3) Web.xml file has been amended to increase the session timout

4) Web.xml file has been amended to uncomment the listener settings

5) i have even updated the session timeout on the Tomcat server (tomcat\conf\web.xml)

Has anyone any other ideas as i can not access the models

[Former Member]

Hi Anthony,

Following solutions might be helpful for resolving the issue.

Solution1:

All the system concurrent user access licenses are in use.

Solution

Contact licensing for additional licenses or wait until a license becomes available.

A list of logged on users can be checked in the Centtral Management Console by clicking Servers > CMS (Properties).

The problem is with sessions which time out and then is never able to log back in without restarting the Web Intelligence servers.

Solution2:

1) Add the following lines to the web.xml file.

The "web.xml" is a static file contained in the Tomcat "webapps" directory /BOBJE_DIR/bobje/tomcat/webapps/businessobjects/enterprise115/desktoplaunch/WEB-INF/web.xml

<listener>

<listener-class>com.businessobjects.sdk.ceutils.SessionCleanupListener</listener-class>

</listener>

2) This listener will explicitly log off the session objects when they are invalidated.

Solution3:

This error message appears because the CMS and Job Server are not synchronized. To resolve this error message, ensure that all computers in the cluster are time synchronized.

I hope this will help you.

Regards,

Sarbhjeet Kaur

[Former Member]

We only have 5 concurrent licences but when we have breached that i get a different error message.

I have already added the listener to the web.xml file.

All the internal BO servers are on the same server, so clustering is not an issue.

It is just very weird why it only affects Xcelsuis models rather than actual Webi reports?

[Former Member]

We are getting innvalid session error messages too. I have timeouts set in web.xml webiproc servers to 120 minutes and still getting the error when the report is running. I sw your note in this thread where you mentioned to sync time on both clusters.

How do you sync the time in the clustered environemnt? thanks!

[Former Member]

Hi,

To sync time on both clusters we need to set the same time for all the servers in the cluster.

Regards,

Sarbhjeet Kaur