Web Intelligence Session Timeout

[Former Member]

I am running Business Objects XI R2 SP2 and running Xcelsius 2008 FP1.

Basically within my models i use LiveOffice to refresh the initial data used within the models and then I use QaaWS to use certain drill through parameters to retrieve more detailed information.

All this works fine and returns all the data i need, but i get session errors when accessing the models from Infoview.

When i log into Infoview, i can run 1 model fine and do all the necessary refreshes and further drill downs without any trouble, but when i close the model down and try to go into the next model i get the following error message;

Your webintelligence session has timeed out WIS: 30553.

NOw i have updated all the setting i know of eg;

1) Webi report server timeout in server properties

2) Configured the command line of the webi report server in CCM to include the timeout parameter.

3) Web.xml file has been amended to increase the session timout

4) Web.xml file has been amended to uncomment the listener settings

5) i have even updated the session timeout on the Tomcat server (tomcat\conf\web.xml)

Has anyone any other ideas as i can not access the models

[Former Member]

Hi Anthony,

Following settings might help you resolve the issue.

1. CORBA

-requestTimeout

This is the default CORBA timeout which can be set on any BOE services through command lines in CCM. And this switch is in millisecond.

Registry CORBA Timeout

This is a default hard coded 10 mins timeout for CORBA. WebI and DeskI did get integrated into this regkey:

(1) Go to HEKY_LOCAL_MACHINE -> SOFTWARE -> Business Objects -> Suite 11.5 -> CER.

(2) Modify ConnectionTomeout from 600000 to higher value.

(3) Restart all services in CCM.

2. Infoview Java Application (For example, Tomcat) Session Timeout If a user idles in Infoview for longer than this timeout, the session will be killed automatically. The default session timeout is 20 mins. To change the default session time out for InfoView:

(1) Go to u201Cu2026\Tomcat\webapps\businessobjects\enterprise115\desktoplaunch\WEB-INF\web.xmlu201D

(2) Modify web.xml. Scroll to the following section:

<session-config>

<session-timeout>20</session-timeout>

</session-config>

(3) Edit the <session-timeout> value to the desired value. Save the web.xml file.

(4) Restart Tomcat.

If you meet their sessions are not getting released when they log out, here are two things to check in web.xml:

(1) If the below configuration was set by true, that means they will have another session allocated to them once they begin to move around in Infoview after the user times out. If it was

set by false, the user have to re-logon after they times out.

<context-param>

<param-name>logontoken.enabled</param-name >

<param-value>true</param-value >

</context-param>

(2) All sessions will be cleanup after they times out if uncommented the below configuration. If you are having issues with sessions staying in CMS, try to uncomment the below line and

restart tomcat.

<listener>

<listener-class>com.businessobjects.sdk.ceutils.SessionCleanupListener

</listener-class>

3. Tomcat

ConnectionTimeout

The default value is 20000 milliseconds. To disable it, try to set the value to -1 as below:

(1) Go to u201Cu2026\Tomcat\conf\server.xmlu201D.

(2) Find line u201CConnector on port 8080u201D.

(3) Modify connectiontomeout = u201C20000u201D to ConnectionTimeout = u201C-1u201D.

4. Universes

Execution Timeout

(1) Go to Universe Designer -> File -> Parameters -> Controls.

(2) Check the value of u201CLimit execution time tou201D.

5. WebI

Connection Timeout

The number of minutes before an idle connection to the WebI Report Server will be closed. When Java Report Panel, it is now controlled by this timeout switch:

(1) Log into CMC

(2) Go to Servers -> WebI Report Server

(3) Set Connection Timeout

WebI Report Timeout

WebI designers have the ability to set a limit on how long a query can be run on a database before the query is stopped:

(1) Edit/Create a new WebI report using Java Report Panel.

(2) Choose Edit Query -> Properties.

(3) Now deselect/increase the "max retrieval time" value.

Swap Timeout

In Java Report Panel and you leave it idle for more than 5 minutes (Default), you will notice that you will no longer be able to save your WebI report into CMS or your report will take longer

to generate. This is because SwapTimeOut setting which controls the flushing interval of WebI temp files:

(1) HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\default\WebIntelligence\Server\Admin\SwapTimeOut

Regards,

Sarbhjeet Kaur