System.Runtime.InteropServices.COMException

[Former Member]

• com-error.png
• While trying to download report in pdf format in mvc .net web application getting exception as below :
• System.Runtime.InteropServices.COMException
• error in file c:\windows\temp\contarct_summary{91...}.rpt:The request could not be submitted for background processing.
• we have application deployed to production in 3 regions - ams ,emea,apj .
• In ams and apj region ,it is working fine with no errors and we are able to download report successfully ,But in emea its throwing above error .
• Apart from this we have development and test server which is working fine as well .
• Emea server and development server has Windows Server 2012 .
• Ams,Apj,Test server has Win 2008.
• All have both 32 and 64bit CR installed with Crystal Reports Basic Runtime for Visual Studio 2008 (x64).
• Crystal Reports Basic Runtime for Visual Studio 2008 (x64) Version is reported as 10.5.2.0.
• Checked permissions on

1. Permissions on C:\Windows\Temp are:
2. System: Full Control
3. Administrators: Full Control
4. Users: Traverse folder / execute file, Create files / write data, Create folders / append data (special, not standard)
5. IIS_Iusrs : List folder / read data (again, special permissions).

Appreciate your help in fixing this issue .

Regards,

Akila.G

[former_member11696 · Accepted solution]

CR for VS 2008 is out of support so all you can do is apply the only patch available or upgrade.

You can try using debugdiag or fiddler to find the cause to see what's likely missing from that one server.

Or upgrade all of them...

[Former Member · Accepted solution]

Thanks Don , I will ask the operations team to upgrade to latest version .