Community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Read only

System.Runtime.InteropServices.COMException

Go to solution
Former Member

on ‎2021 Mar 18 7:05 AM

0 Likes
1,408
  • com-error.png
  • While trying to download report in pdf format in mvc .net web application getting exception as below :
  • System.Runtime.InteropServices.COMException
  • error in file c:\windows\temp\contarct_summary{91...}.rpt:The request could not be submitted for background processing.
  • we have application deployed to production in 3 regions - ams ,emea,apj .
  • In ams and apj region ,it is working fine with no errors and we are able to download report successfully ,But in emea its throwing above error .
  • Apart from this we have development and test server which is working fine as well .
  • Emea server and development server has Windows Server 2012 .
  • Ams,Apj,Test server has Win 2008.
  • All have both 32 and 64bit CR installed with Crystal Reports Basic Runtime for Visual Studio 2008 (x64).
  • Crystal Reports Basic Runtime for Visual Studio 2008 (x64) Version is reported as 10.5.2.0.
  • Checked permissions on
  1. Permissions on C:\Windows\Temp are:
  2. System: Full Control
  3. Administrators: Full Control
  4. Users: Traverse folder / execute file, Create files / write data, Create folders / append data (special, not standard)
  5. IIS_Iusrs : List folder / read data (again, special permissions).

Appreciate your help in fixing this issue .

Regards,

Akila.G

Know the answer?

Help others by sharing your knowledge.

Answer

Need more details?

Request clarification before answering.

Show replies
Show replies

Accepted Solutions (1)

Accepted Solutions (1)

former_member11696
Employee
Employee
‎2021 Mar 22 1:54 PM
0 Likes

CR for VS 2008 is out of support so all you can do is apply the only patch available or upgrade.

You can try using debugdiag or fiddler to find the cause to see what's likely missing from that one server.

Or upgrade all of them...

Show replies
Show replies
Former Member
‎2021 Mar 24 11:14 AM
0 Likes

Thanks Don , I will ask the operations team to upgrade to latest version .

Answers (1)

Answers (1)

former_member11696
Employee
Employee
‎2021 Mar 18 12:55 PM

Hi Akila,

CR for VS 2008 is very old now and no patches available.

Issue is likely due to Adobe Flash being deprecated, CR uses it for parameters, we now use HTML5.

Upgrade to VS 2010->2019 and use the latest CR for VS SP 30 which you can get from here:

https://wiki.scn.sap.com/wiki/display/BOBJ/Crystal+Reports%2C+Developer+for+Visual+Studio+Downloads

Don

Show replies
Show replies
Former Member
‎2021 Mar 19 9:18 AM
0 Likes

Hi Don ,

Thanks for looking into this issue .Upgrading to latest version may fix the issue but since issue is happening only in one server ,and working in rest of the servers, they may not allow it as changes need to be applied in all servers with downtime .

Kindly let me know if there are any other solutions also please .

Do i need to look at visual studio version and adobe flash version in the server causing issue and compare with other servers version .

Regards,

Akila.G

Ask a Question