Solution Manager - Charm

[Former Member]

Dear Experts,

I am very new to Solution Manager.

My client already using Sol Service Desk functionality, Now they want to use Charm functionality also.

what are the steps i need to take to develope this charm to my client.

any one can help me out, point will be added.

Regards,

Babu

[Former Member]

Hi,

I would suggest you to have a look in http://service.sap.com/rkt-solman --> Support Organizations / Service providers --> Change Request Management for getting a overview.

Check the link for the Charm [Overview Doc|https://websmp210.sap-ag.de/~sapidb/011000358700000059722008E].

Which version and SP level you are using now..

Feel free to come back

Regards

Naveen

[Former Member]

hi,

solution manager 7.0, sp15

Regards,

Babu