sap windows gui issue

[#1]

Hi,

I have some problem with the sap windows gui.

it's my personal computer, which hasn't been used for one year.

it was working, recently i try to open sap gui from that computer to connect to sap system, it just quit...

i have reinstalled and patched to latest, it still doesn't work

if i try to connect to an inaccessible server, it shows the standard connecting screen and error message, which is fine.

if i try to connect to an accessible server, the whole gui just disappeared immediately when i click the entry to connect. where can i find the error log for this? how can i troubleshoot this? i also checked the windows event, nothing there.

can someone throw me some lights?

Best regards,

Jun

[jude_bradley]

Hello Mr Wu,

You will need to

1) ensure no errors are occurring with the latest sapgui patch installed.

2) Open a message in BC-FES-GUI after following note

http://service.sap.com/sap/support/notes/1387962

has been followed.

[junwu]

Hi Jude,

I clicked the button "Check SAP GUI installation", there is no error.

initially there was some error, one of them is DhtmlEd.msi is not installed. so I install that one separately. when i install that one, it ask me the path of DhtmlEd.msi, it was pointing to a path which is not exiting anymore.

Best regards,

Jun

[Former Member]

Hello Jun,

This reference to DhtmlEd.msi pertains to a very old version of BEX that is no longer supported. I would highly recommend updating the NwSapSetup.exe to patch 46. Then, deinstall the sapgui with following command line in START -> RUN nwsapsetup /uninstall /all. You need administrative user rights for this. Verify the directory is gone and delete anything remaining of the application. Then, reinstall using the DVD compilation 3 and patch to appropriate level.

Cheers,

Dan Mead