sap vim workflow

[Former Member]

Hi,

I have an issue with VIM(Vendor invoice management) work flow. Some of document processing(DP) numbers are processed and in the report showing as awaiting for approval. But those documents are not there in the approver inbox. and one more document is showing as indexed but that document also not there in the current agent inbox for modify or process further. Could you please help where can we find those documents, because nobody had the document, so nobody can make changes or approve.

Regards,

Prabodh.

[former_member364041]

Hi All,

I had same issue, after role 1 approve to role 2 , current role and current agent is empty, I was try SWU_OBUF and sync at VIM Analytics but there is no changes at DP number.

Regards,

Wicak

[Former Member]

hi anybody can help VIM work place stuck invoice to GR not done but GR available in the system

[Former Member]

Hi Prabodha,

Is your issue resolved? In case of VIM, if none of the approvers have the work item, you should check the below things in system

1- Approver Roles

2- Run buffering transaction SWU_OBUF

If these things do not help then restart the workflows using program ZFI_VIM03_RESTART_APPROVAL

[Former Member]

Hi Gayatri,

Thank you for the inputs, but i had pushback workitem manually in SWIA, by this way the issue been resolved. But this is an temparary solution. If in future again same problem will comes will try with your solution.

Regards,

Prabodh.

[Former Member]

Hi Prabodha Rao,

Based on the above discussion i would like to know the Open text version and the service pack level that you are using.

We have also faced the same issue in Version 6.0 where in the workflow will be approved by coder or any other approver but workflow will not be reaching next level of invoice approval..

Generally this is caused since the workflow is not synced properly with VIM_ANALYTICS report, What i would suggest you as workaround is to follow the below,

1. Check the sync job that is available in /OPT/VIM_ANALYTICS report. Also check the job log and check whether variant is maintained correctly. If it is still maintained correctly and workflow is not reaching approver then follow the below.
2. Perform SWU_OBUF and refresh the workflow buffer,
3. Once the step 2 is completed go to /OPT/VIM/ANALYTICS report and press Sync button [green colored button] available at the top of the screen.
4. Once the step 3 is completed , try executing the report and check whether the status of the DP is changed or the workflow has reached to next level of approval.

We have faced this issue and we have been following the above 4 steps as workaround as of now.

Kindly let me know if you were able to resolve the reported issue.

Thanks.

Regards,

Vengatesh Babu

[Former Member]

Hi,

You can try to press dashboard button (from vim analytics) and check the process history. You should see there the current approver.

If not, maybe you can try to see in document view of vim analytics the current OT user, and then look in COA (/OPT/VIM_7CX1) for the real user.

And if you are really in a hurry, you can use SWIA and forward the WI to another user.

Best regards,

Guillermo

[Former Member]

Hello,

Look in SWI1 for the workflow log and you will see which inbox it did go to.

regards

Rick Bakker

[Former Member]

Hi,

Thank you for the reply, I have checked in SWI1 for specific work item, it is showing as workflow user. But in the report it is using one of user ID. The problem is in that specific user unable to see the document in his SBWP or not triggering any mails.Could you please help on this.

Regards,

Prabodh.

[anjan_paul]

hI,

  Share screenshot  of workflow log, what user is showin in the log,   But the user did not in his sbwp

[Former Member]

Hello,

You wrote:

"I have checked in SWI1 for specific work item, it is showing as workflow user. But in the report it is using one of user ID. The problem is in that specific user unable to see the document in his SBWP or not triggering any mails"

I don't know which report you're using but SWI1 will show you what is actually happening.

"it is showing as workflow user" - What does that mean? Is it the user you expected?

"that specific user unable to see the document in his SBWP" - That is only surprising if SWI1 shows him as having received the workitem (I assume you mean "workitem", not "document"). If that is the case then check his privileges. Can he see any workitems in SBWP?

regards

Rick Bakker

[Former Member]

Hi,

I'm Using the /opt/vim_analytics report, this is one of VIM module standard report. Here we can see all the list of documents along with work items. For one of work item ID status is indexed and current agent as some user ID. And in the SWI1 for same work item ID current agent as workflow user and it is common for all work item ID's.

So for the specific user who is current agent as per report is not able to see the work item ID in his SBWP inbox. Here query is how the work item ID is missing from the wokflow.And where we can see the work item ID to process further.

Regards,

Prabodh.

[Former Member]

Hello,

Don't rely on any outside reports, SWI1 will show you workflow reality.

"in the SWI1 for same work item ID current agent as workflow user"

What do you mean by "workflow user"? WF-BATCH?

regards

Rick Bakker

[Former Member]

Hi,

Yes, workflow user mean WF-BATCH. Our problem is where we can find the missing work item ID(document). I mean in which user inbox. So that the user can process further.

Regards,

Prabodh.

[ronen_weisz]

Try using transaction SWI6 to see if there is a workflow for the documents and who has the workitem.

also check transaction SWI2_DIAG for workflows with errors or SWU2 for errors in the RFC.