sap vim workflow

[Former Member]

Hi,

I have an issue with VIM(Vendor invoice management) work flow. Some of document processing(DP) numbers are processed and in the report showing as awaiting for approval. But those documents are not there in the approver inbox. and one more document is showing as indexed but that document also not there in the current agent inbox for modify or process further. Could you please help where can we find those documents, because nobody had the document, so nobody can make changes or approve.

Regards,

Prabodh.

[Former Member]

Hi Prabodha,

Is your issue resolved? In case of VIM, if none of the approvers have the work item, you should check the below things in system

1- Approver Roles

2- Run buffering transaction SWU_OBUF

If these things do not help then restart the workflows using program ZFI_VIM03_RESTART_APPROVAL

[Former Member]

Hi Gayatri,

Thank you for the inputs, but i had pushback workitem manually in SWIA, by this way the issue been resolved. But this is an temparary solution. If in future again same problem will comes will try with your solution.

Regards,

Prabodh.

[Former Member]

Hi Prabodha Rao,

Based on the above discussion i would like to know the Open text version and the service pack level that you are using.

We have also faced the same issue in Version 6.0 where in the workflow will be approved by coder or any other approver but workflow will not be reaching next level of invoice approval..

Generally this is caused since the workflow is not synced properly with VIM_ANALYTICS report, What i would suggest you as workaround is to follow the below,

1. Check the sync job that is available in /OPT/VIM_ANALYTICS report. Also check the job log and check whether variant is maintained correctly. If it is still maintained correctly and workflow is not reaching approver then follow the below.
2. Perform SWU_OBUF and refresh the workflow buffer,
3. Once the step 2 is completed go to /OPT/VIM/ANALYTICS report and press Sync button [green colored button] available at the top of the screen.
4. Once the step 3 is completed , try executing the report and check whether the status of the DP is changed or the workflow has reached to next level of approval.

We have faced this issue and we have been following the above 4 steps as workaround as of now.

Kindly let me know if you were able to resolve the reported issue.

Thanks.

Regards,

Vengatesh Babu