Reset two-factor-authentication if the authenticator is uninstalled

[#1]

Hi experts,

following scenario: A Jam user (provisioned with SCP IAS) is using the two-factor-authentification (2FA) with the SAP Authenticator on his mobile device. Then the user has unintentionally uninstall the SAP Authenticator App. How can I now - as administrator - deactivate or reset the two-factor authentification if the app on his device, that is generating the code to deactive the 2FA, is no longer exisiting? If I install the SAP Authenticator again on the mobile device it is requesting the set-up to a Jam account

Is the only possibility to reset the 2FA to delete the user in SCP IAS and add him again?

Thanks for help.

Best regards,

Deborah

[Former Member]

Hi Deborah,

Could you tell me how to contact the administrator to swtich off two factor authentication.

[DAcker]

Hi Meghna,

in our case the users write a ticket in our internal ticketing system or just call me to reset the two factor authentication.