Hello experts, I want to concatenate two strings with a workflow in SAP Service Cloud (V1), workflow type field update.Is it possible to have a blank space between it? I tried with " or ' but it is not working, it is showing a syntax error... Does so...
Hello all, I want to convert a characteristic into a key figure in order to calculate with it. Is this possible or not?My business scenario is: I want to check wheater the SLA of a ticket is fulfilled or not. Therefore I want to subtract the fields '...
Hello all! If I create a new FSM company, then automatically all users do have access "default" to this new company in the user policy group. Furthermore, all users are assigned to the new company as person (see screenshot below). So in the master da...
Hello all,is it possible to re-open a closed activity in FSM? Business Background to add times or smartforms. I didn't find an option in the FSM software to reopen a closed activity, therefore I assume that this is not possible. But just to make sure...
Hi all, in the ticket timeline there are options to move or copy emails to other tickets. If you use the "move to existing ticket" an automatic internal memo/note is created, that states to which ticket the email was moved. See screenshot. Is this p...
@Donatien: Thanks for your replay. How can it be solved? Is there a recommendataion or update available? We need H87 as iso code for an integration scenario. But we just have PC or PCE als IDs available in SAP ERP ECC EHP8.
Hello @Karthic ,did you try to use the action "build report"? We are doing the same and generate a PDF report when the checklist is closed. We downloaded the SAP sample Jasperreport, adjusted it. And the Business Rule that is generated the PDF uses t...
Thanks for your detailed blog and sharing your journey of trying out the Default Values using Rules. It is a pity, that Object Value Selector Fields (Ex: Account Object Field) are excluded ... I had a use cases too, but there I would need to default ...
