Hi all, in the ticket timeline there are options to move or copy emails to other tickets. If you use the "move to existing ticket" an automatic internal memo/note is created, that states to which ticket the email was moved. See screenshot. Is this p...
Hi all, is it possible to make workflow emails visible in the timeline tab in the ticket?So we currently sending out workflow emails to the contact person for status "created", "in process" and "completed". But only the manually written e-mails and t...
Hi experts,is it possible to query the org structure in a Business Rule?Use Case is e.g. to send emails with checkout reports to different managers (which are maintained in the OrgLevel).Best regards,Deborah
Hello experts, I am struggling with changing the font-size of the page counter in FSM HTML reports. I checked and added CSS for the print media query, but it unfortunately did not work. If I try to use the CSS page counter, this does not work either....
Hello all, is it possible as administrator to save a query, e.g. query XX for the ticket list, and use it as default query for a certain page layout or business role? I want to assure that the certain ticket list filter is used by the whole team. But...
As addition for the community - here the code if there are multiple UDF value and you have to loop over it:if (columnDefinition.operator == 'concat') {return columnDefinition.aggregate.map(prop => { //Custom, UDF handling (line 25-33 custom) if ...
