03-08-2024 2:21 PM - edited 03-08-2024 2:23 PM
Hello all,
is it possible as administrator to save a query, e.g. query XX for the ticket list, and use it as default query for a certain page layout or business role?
I want to assure that the certain ticket list filter is used by the whole team. But, if I adapt the master layout and change the standard query for showing the ticket list (Service - Tickets - Advanced Search- Organize Queries), the other users dont have the same default query. Only my admin user itself sees the default query. Other users can see the query XX, but dont have the same default setting...
Is this an issue due to personalization? Is it possible to overwrite the personalization?
Thanks for help!
Best regards,
Deborah
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