Problem with CMC

[Former Member]

Sometimes while working my CMC suddenly logs out ans asks me for the pasword. This has never happened before. I am using the same BO 3.1 version on the same IE8 64 bit versions.

Even today I was working on my reports and scheduling them and all of a sudden it logs of the CMC and asks me to enter the password and my ID credentials

Any help on this??

The same problem has been there to some other employee whom I work with and he says he is encountering the same problem from the last week.

Any input on this is appreciated.

[former_member230846]

Hi Sri,

If you have a load balancer fronting your java application servers,  it could be caused by not having session persistence configured on the load balancer.

For example,  your initial request is handled by the load balancer, and routed to JavaAppServer1,  any additional clicks are re-routed to JavaAppServer2.

If you have more than one Java App Server, bypass the load balancer or stop the other java app server in the cluster and hit it directly.  For example,  http://JavaAppServerName:8080/CmcApp.

Regards,

Wallie

[Former Member]

I doubt that it might be some setting.

If this is the case then check the following.

1. Navigate to the BusinessObjects Installation directory, ..\Program Files\BusinessObjects\Tomcat\conf\

2. Take the backup of the server.xml file

3. Edit the server.xml file with a notepad

4. Search for the line that says “Connector on port 8080”

5. In this section modify connectionTimeout="20000" to connectionTimeout="40000"

6. Navigate to ..\BusinessObjects Enterprise 11.5\win32_x86\dataAccess\connectionServer\odbc\odbc.sbo

7. Take the backup of the odbc.sbo file

8. In section: <DataBase Active="Yes" Name="MS SQL Server 2005">

Add the following switch

<Parameter Name="Query TimeOut Available">No</Parameter>

9. Save the odbc.sbo file.

10. Restart the Tomcat application server, connection server and web intelligence processing server.

Bashir Awan

[denis_konovalov]

We don;t even know yet what App server is being use and how does .sbo modification for SQL server makes any differentce for the CMC workflows ?

To make any suggestions we need to know couple things first :

1. If the change in behavior started recently - what was changed recently ?

2. What App server is used to host CMC app ?

3. Does the problem happen using 32bit IE8 ?

4. Is IE8 used in compatibility mode ?

5. What are the timeouts set in the environment for the BOE apps etc ?

6. What is the architecture ? (how many servers, any LB's, proxies etc )

[julian_jimenez]

Hi,

What's your Web Application Server? Can you see any error in the log files?

Regards,
Julian