Installing SAP BusinessObjects 4.3 sp4

[#1]

Hi there,

I and a colleague have tried to install SAP BusinessObjects 4.3 SP4 on new servers 3 times now, and each time the install fails - no SIA is created.

Tomcat is installed and runs ok, the SQL Anywhere databases for CMS and Audit are created and seemingly populated but the system does not run. Trying to create a new SIA node manually does not work either.

Has anyone else experienced these issues? If anyone else is interested I will paste the error log from the install to the replies.

thanks

Keith

[graham_farr2 · Accepted solution]

Hello,

There is a new dependency on Visual Studio C++ 2015-2022 runtime in 4.3 SP04.

It's documented in the following KBA:
3414166 - New dependency on Microsoft Visual C++ 2015-2022 Redistributable (x64) - SAP BusinessObjects BI Platform 4.3 SP04 on Windows

If this is a new installation, then I'd recommend installing the dependency, uninstalling 4.3 SP04, and then re-installing it.

Thank you,
Graham

[graham_farr2 · Accepted solution]

Correction - it's the Visual C++ 2015-2022 Redistributable. Which can be downloaded from the microsoft website here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio...

[keithfisherdsc · Accepted solution]

thanks Graham, I'll try installing the C++ update and running the installer again.

would be great if the dependency checker in the install routine prevented install unless it was there - if that's what the problem is 😉

I'll update the thread with what I find out

[graham_farr2 · Accepted solution]

Hi Keith,

The plan (subject to change without prior notification here if testing doesn't go well) is that we will package that dependency directly within the installer from 4.3 SP04 Patch 100

Thanks,
Graham

[keithfisherdsc · Accepted solution]

installing the dependency and then re-installing sp4 has worked, thanks Graham