Installation error in tp.microsoft.msxml-4.0-core-32

[Former Member]

Hello,

I have needed to switch from Windows 7 32 Bit to Windows 8 64 Bit. With Windows7 Crystal Reports works fine. With Windows 8 I can not install Crystall Report 2011.

I'm local administrator on my machine. I downloaded the Support Package 4 full build. I have enough free space on my HD

The installation stop with an "The cache was not updated for execution. The program is terminated." when installing tp.microsoft.msxml-4.0-core-32

12:06:11.524 Error: Could not move temp dest folder to dest folder.

12:06:11.524 Error:   Temp dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32

12:06:11.524 Error:   Dest folder:    C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\tp.microsoft.msxml-4.0-core-32\14.0.3.613\

12:06:11.524 Error: Class name:   class Poco::FileAccessDeniedException

12:06:11.524 Error: Display text: Access to file denied: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32

12:06:11.524 Error: Could not delete temp dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32\

12:06:11.524 Error: Class name:   class Poco::FileException

12:06:11.524 Error: Display text: File access error: sharing violation: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32\msxml.msi

12:06:11.524 CopyOrReplaceAtomic: Attempt #1 failed.

This repeated 19Times in the install log and then:

12:06:48.151 Error: Could not move temp dest folder to dest folder.

12:06:48.151 Error:   Temp dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32.19

12:06:48.151 Error:   Dest folder:    C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\tp.microsoft.msxml-4.0-core-32\14.0.3.613\

12:06:48.151 Error: Class name:   class Poco::FileAccessDeniedException

12:06:48.151 Error: Display text: Access to file denied: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32.19

12:06:48.151 Error: Could not delete temp dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32.19\

12:06:48.151 Error: Class name:   class Poco::FileException

12:06:48.151 Error: Display text: File access error: sharing violation: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\tp.microsoft.msxml-4.0-core-32.19\msxml.msi

12:06:48.151 CopyOrReplaceAtomic: Attempt #20 failed.

12:06:49.167 Error: Cache: error copying files to cache from: C:\Users\kup06\Downloads\51043408\DATA_UNITS\CrystalReports\dunit\tp.microsoft.msxml-4.0-core-32\ to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\tp.microsoft.msxml-4.0-core-32\14.0.3.613\

12:06:49.167 Error: CacheDUs - failed to cache DUs.

12:06:49.167 Error: Der Cache konnte nicht zur Ausführung aktualisiert werden. Das Programm wird beendet.

Thanks

Andree

[Former Member · Accepted solution]

Possible Solution: http://service.sap.com/sap/support/notes/1781641

[Former Member · Accepted solution]

I don't know if this help or not, since I have no user for this website 😞

[Henry_Banks · Accepted solution]

Here's the main theme:

Cause

The issue occurs because antivirus running on the server blocks some of the installation files. The installer is unable to copy the temporary installation files from BI 4.0 setup folder to destination install directory.

Resolution

Temporarily disable the antivirus on the server to finish BI 4.0 installation.

The antivirus can be enabled once the install is completed successfully.

Note: The antivirus on the server should be disabled completely. The Windows user might not have full rights to disable the antivirus hence it should be disabled with the help from server admin.

[Former Member · Accepted solution]

When installing certain patches the installer is a self extracting exe that extracts the files to a temp directory and then moves them to the program files directoreis.  The virus scan software does not allow files to be moved from tmp or temp to program files.

To ensure this problem does not occur, do not run the exe, but extract the files from the archive first and then run setup.  The files should be extracted to a low level directory to ensure the 256 char limit for the filepath is not encountered.