getting CNTL_ERROR

[amoldshinde]

Hi experts,

I am from Basis, I had the user complaining below issue.

User is using the SCM fucntionality. I am not sure what it is but as basis point of view, below is results we tested.

.When user login in SAP and try to check "alert tab"  --> it opens correctly

But when user clicks on " view queue" tab and then again try to open "alert tab" --> it get dump CNTL_ERROR.

In short, it works when user uses it freshly login but not later the clicked on "queue". 

ST22 dump shows some program dump as normal. Also I am aware of the CNTL_ERROR is mostly because of GUI issue. But we tried re-installing but it did not help.

We upgraded GUI from 730 to 740. still same problem.

For me it seems some dependency or bug in specific program.

I would like your views.

[amoldshinde]

Hi,

yes. I requested to check if any other user also have the same issue. still awaiting for response.

However, meantime I would like to check if this is realy gui issue since the first time (fresh login) will work fine. but as said earlier, this is not working after clicking one tab, User have to log off and try again.

Reinstall of GUi does not helped.

Thanks for your reponse jaganraj.

Regards,

Amol

[former_member185488]

Hi Amol,

The same kind of issue we had come across in our SCM landscape. This was solved after reinstalling the SAP GUI to 740. Often these issues will come in SAP SCM due to GUI.

We do assign these work to our workplace team who will completely delete everything and reinstall.

You can do one more thing. Try to replicate the same in another users machine. If it works obviously there is a problem with this user's GUI only.

Regards,

Jegan Raj

[amoldshinde]

Hi,

I did asked to re-install but re-install did not worked.

same issue re-appears.

thanks for your update.

Regards,

Amol

[former_member185488]

Hi Amol,

Please check the same for other users as well as I mentioned before. If it works for other users then we can have idea here.

Regards,

Jegan Raj

[Former Member]

Try to generate automation trace according to SAP note 158985 - Automation: How do I generate an automation trace?

[amoldshinde]

Hi ,

Can you please suggest what will be the use of this trace.

I can ask user to collect trace but who will analyse them.

is the trace will show exact issue?

Thanks for your response.

[Former Member]

Enable trace, reproduce error and attach collected trace to message.

[amoldshinde]

Hi Roman,

Kindly find the attached trace as requested.

Thanks,
Amol

sapfewdll_01_0008_00_18448_1896 trc.txt.zip

[amoldshinde]

Any more suggestions.. ?

[raviraj_sap]

Hi Amol

Please check the below link:

If this does not help trying searching for SAP Note using keyword CNTL_ERROR with component selection as BC, to see if this is a basis problem.

Thanks

Ravi

[Former Member]

Hi Amol,

Can you check if  he can do the same on your machine?

Cheers,

Venkat

[Former Member]

Hi,

Please attach the dump detailed log to the thread.

Regards

Prithviraj.

[amoldshinde]

Hi,

please find the attached for ST22 dump.

Thanks

CNTL_DUMP.txt.zip

[Former Member]

Hi,

Go through the below sap note, if it fits the situation.

1920313 - Monitor gives runtime error on display of multiple HUs

Regards,

Prithviraj.

[amoldshinde]

Hi,

This note is not applicable to our version.

however I do not see it is matching exactly to our case.

As informed earlier, we can check the alert tab with fresh login, but if you click on queue tab and then try to 'alert'tab it will give dump.

please suggest.

thanks

[amoldshinde]

Hello experts,

Any suggestions.

Thanks,
AMol