on ‎2016 May 05 3:38 PM
Request clarification before answering.
Hi Leandro,
I am going to assume that you know for a fact that this user should be a recipient of Workflow (and/or documents, which of course are absolutely different things).
In the case of no Documents showing, I would say to check the user's authorizations with your Basis/Security team.
Good luck,
Sue
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