Crystal runtime error - Load Report Failed

[Former Member]

We are running Crystal 11.5 in conjunction with visual studio.NET. We purchased developers licensing for this and we are running Crystal Reports XI Release 2.NET 2005 Server (Version 11.5.0.0) on our iis server. We upgraded from crystal 10 and asp 1.1 to crystal 11.5 and aps2.0 about 2 years ago. Since then, we have had many problems with our existing and new crystal reports. We had no problems prior to the upgrade. Initially we were getting the maximum report exceeded error message - we changed the registry for max reports from 75 to -1. Now we get a load report failed error and have to reset the www service to fix the problem. Is there a fix for this - do we need to upgrade to a different product and if we do, can we use our existing Crystal reports?

[Former Member]

Can you tell by looking at the error message whether it's a print engine limit problem. If this is the problem does a more scalable solution allow the existing reports to work w/o further developement.

The first error message we got regarding Crystal was:

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 2/9/2010 12:34:04 PM

Event time (UTC): 2/9/2010 5:34:04 PM

Event ID: 165a559802914894b990d5cb762647f4

Event sequence: 14872

Event occurrence: 77

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1/Root/DLA_Intranet-1-129101511165117682

Trust level: Full

Application Virtual Path: /DLA_Intranet

Application Path: C:\Inetpub\wwwroot\DLA_Intranet\

Machine name: DLA-SS-IIS2

Process information:

Process ID: 3108

Process name: w3wp.exe

Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:

Exception type: Exception

Exception message: Load report failed.

Request information:

Request URL: http://dla-ss-iis2/dla_intranet/brokers/brk_BondInventory.aspx?sl=0

Request path: /dla_intranet/brokers/brk_BondInventory.aspx

User host address: 192.168.12.42

User: DAVIDLERNER\gisler

Is authenticated: True

Authentication Type: Negotiate

Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:

Thread ID: 5

Thread account name: NT AUTHORITY\NETWORK SERVICE

Is impersonating: False

Stack trace: at Microsoft.VisualBasic.CompilerServices.Symbols.Container.InvokeMethod(Method TargetProcedure, Object[] Arguments, Boolean[] CopyBack, BindingFlags Flags)

at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateGet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)

at DLA_Intranet.WebAppShare.trdBondReport.Populate(Object crReport, Boolean blnBroker, String OrdBy)

at DLA_Intranet.brk_BondInventory.RunDsReport()

at DLA_Intranet.brk_BondInventory.Page_Load(Object sender, EventArgs e)

at System.Web.UI.Control.OnLoad(EventArgs e)

at System.Web.UI.Control.LoadRecursive()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Custom event details:

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[Former Member]

Not from this, no. What do you see in the event viewer though? Do you see something like "report was submitted, waiting for next available license"? (I'm paraphrasing here as I do not remeber the exact message, but it's close enough.

Ludek