Crystal runtime error - Load Report Failed

[Former Member]

We are running Crystal 11.5 in conjunction with visual studio.NET. We purchased developers licensing for this and we are running Crystal Reports XI Release 2.NET 2005 Server (Version 11.5.0.0) on our iis server. We upgraded from crystal 10 and asp 1.1 to crystal 11.5 and aps2.0 about 2 years ago. Since then, we have had many problems with our existing and new crystal reports. We had no problems prior to the upgrade. Initially we were getting the maximum report exceeded error message - we changed the registry for max reports from 75 to -1. Now we get a load report failed error and have to reset the www service to fix the problem. Is there a fix for this - do we need to upgrade to a different product and if we do, can we use our existing Crystal reports?

[Former Member · Accepted solution]

Reports will load for hours or days and then nor reports will load and we get this error:

Full Error Message:System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.Exception: Load report failed. ---> System.Runtime.InteropServices.COMException (0x80000000): The maximum report processing jobs limit configured by your system administrator has been reached. at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() --- End of inner exception stack trace --- at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) at CrystalDecisions.CrystalReports.Engine.ReportClass.Load(String reportName, OpenReportMethod openMethod, Int16 parentJob) at CrystalDecisions.CrystalReports.Engine.ReportDocument.EnsureLoadReport() at CrystalDecisions.CrystalReports.Engine.ReportDocument.get_Database() at DLA_Intranet.contact_Phone.RunReport() in C:\Inetpub\wwwroot\Development\DLA_INTRANET2\PhoneList\contacts_phone.aspx.vb:line 176 at DLA_Intranet.contact_Phone.searchButton_Click(Object sender, EventArgs e) in C:\Inetpub\wwwroot\Development\DLA_INTRANET2\PhoneList\contacts_phone.aspx.vb:line 73 at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace --- at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.phonelist_contacts_phone_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

User: DAVIDLERNER\hwodar

Form Values:

__EVENTTARGET:

__EVENTARGUMENT:

__LASTFOCUS:

__EVENTVALIDATION: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

searchButton:Search

firstnametext:

txtExt:

departmentdd:----

---

All Departments -

---

branchdd:----

---

All Branches -

---

lastnametext:murray

txticcode:

Session Values:

dsphone:

For your Information: This error has been logged in the Database table Intranet_server__error_log