Crystal Enterprise version 10

[#1]

Apologies if this is dumb question, I am new to crystal reports.

I am trying to reinstall Crystal reports version 10 back onto a users new machine. The setup.exe runs OK but when I enter the license key it says 'invalid product license key'. I have double checked the license key and I'm 100% certain i am entering it correctly.

Any ideas?

Thanks

[Former Member]

There are two possible numbers, registration and keycode. Make sure you are entering the correct number. Also, make sure it is for CR, not Crystal Reports or Crystal Server. If none of this helps, post to the BusinessObjects Enterprise Administration forum.

[Former Member]

Hi Ludek

Thanks for you reply, I'm not sure what you mean by "make sure it is for CR, not Crystal Reports or Crystal Server". The install CD I have is "Crystal Report Enterprise V.10", does that sound correct? Also I'm pretty sure I'm using the key code and not the registration number. The Key code is a 19 digit key in the format XXXXX-XXXXXXX-XXXXXXX

Thanks

Lee

[Former Member]

It may be best if you give sales a holler and they'll be able to tell you if that is the correct keycode (1-800-877-2340)