Change Request management

[Former Member]

Hi,

can you help in finding out how to configure change request management from A - Z including workflow for requester , approval or change manager etc...

and how to send email to notify respective person

thanks

[Former Member]

thank you

[Former Member]

All,

Use following link below which was provided to me at Tech Ed 2008

https://websmp104.sap-ag.de/solutionmanager -> Technical Papers -> How to Set Up and Use eCTS/ChaRM Solution Manager 4.0 SP12

Kind regards,

Teren

[Former Member]

thanks for reply.

but is there any refernce document

or can you give numbered steps to follow?

regards

[Former Member]

Hi,

Please look in to the following websites, you should get some stuff for ChaRM.

1. http://help.sap.com-->; search for Change Request Management

2. Use tcode SPRO> search for Change Request Management> base don help you can do perform for ChaRM configuration.

3. http://service.spa.com/solutionmanager.

Regards,

Srini Nookala

[Former Member]

Hello Farhan,

Change Request Management

Purpose

Change Request Management enables you to manage your SAP Solution Manager projects (maintenance, implementation, template, and upgrade) projects from top to bottom: Starting with change management and project planning, through resource management and cost control, to physical transports of changes from the development environment into the productive environment.

Ongoing software and configuration changes as well as large implementations are ongoing challenges for managing data consistency and secure project control. Change Request Management as part of SAP Solution Manager integrates Service Desk functionality for managing change requests, and extends project control by integrating project planning with the cProjects application into a transport workflow control.

The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and activities for maintenance projects, and implementation, upgrade, or template projects. Cross-system and cross-component changes are supported.

Change Request Management offers you the following benefits:

● Increased maintenance and project efficiency

● Minimized costs for project management and IT

● Reduced risk of correction and project failure

● Shorter correction, implementation, and going-live phase

● Efficient maintenance of customer developments and implementations

Integration

Change Request Management is a scenario of SAP Solution Manager and contains interfaces to the following SAP solutions:

● SAP Solution Manager for managing project content

● Project phases for controlling projects (optional)

● Service Desk for creating and managing change requests (optional)

● cProjects for managing project planning (optional)

Configuration:

Purpose

The Central Configuration tool of Change Request Management allows you to configure system-specific change settings. The tool takes into account all systems that are defined in SAP Solution Manager as being involved in projects with change control.

Prerequisites

You have configured all your systems in SAP Solution Manager (transaction SMSY).

Features: On the Change Management - Central Configuration screen there are two tab pages:

· System Change Option- Here you define system change parameters for components, namespaces, and clients.

· Critical Objects- Here system administrators activate system- and client-specific transport object checks and specify critical transport objects (objects that require approval before they can be transported).

Hope this helps. Please assign points and let me k now if you need anything specific.

Rgds

Manish